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I'm sure there are more elegant solutions, but one solution I am aware of to delete the subdomain exchange.example.com.example.com is to create com.example.com and example.com.example.com then delete exchange.example.com then example.com.example.com then com.example.com.
Are the user using the x3 theme? If not, I recommend using it as its interface for creating subdomains is a bit more intuitive to curb issues such as this.
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