I agree with cpanelkenneth on this one as what you describe is not typical
normal behavior and you definitely have something else going on here.
Normally on any cpanel system, both the base domain and the "www."
will BOTH reach the very same web address.
It's just a guess here but I'm thinking you might have a DNS issue instead
of an Apache configuration issue although it could be centered in Apache.
Are you using CNAME or A records in your DNS zones?
Anyway, if you can't solve it from this information, I would suggest either
opening up a support ticket with Cpanel or your server host provider or
contacting me or one of the other server administration specialists that
hang around this place to give you a hand with that particular issue.
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