[nit2winn]

Thank you for the input.

But let me explain again. I know where to find files and folders. I know how to navigate cpanel and the left side navigation in the file manager.

That being said, when I go to public_html and click that folder on the left which is where all my files are, files normally (and should) load on the right in the box. Instead of files loading so I can highlight them and delete them I get a "data error" at the top of the box and no files. I am never able to see the files at all as they do not load. I have 10 other websites and they every single one do this except this one which is the only one I have with this host.

As to FTP, I do not know html and have a WYSIWYG website builder from my host that has a built in FTP that I simply click a button to publish that page instantly.

I might have missed something as I am new to this but I cant delete files that I cant see.


I just signed in to try again.

1) I clicked file manager

2) The box that pops up I clicked Web root (public_html)

3) it takes me to into the file manager and in the box on the right side under name it says "loading data"

4) after 20 seconds where it did say "loading date" it changes to "data error" and no files

5) I checked my sub domain folders and the files load fine from those folders

6) I still need help please

Also please understand that my website is online and the world can see it. I am able to upload more files when ever I need to with no problem and it works fine. Once loaded I have zero access to them because the files wont show up in file manager.

I have a total of 296.15/∞ MB of disk space usage acording to my home cpanel page. Is that too much to crash cpanel?

I have 10 other websites with another host and have never had this problem and I simply want to fix it without changing host.

I do thank you for your help but If I am not explaining this correctly please tell me as I do need some help.