Filed with Developers Ability to Remove the Remote mySQL icon button in cPanel [Case 10474]

[Metro2]

I would like to remove the Remote mySQL icon from cPanel X3 theme, but I can't seem to find the way to do it. There is no option for it in the WHM Feature Manager (unless I'm overlooking it).

Can someone please tell me how I could do this?
Thank you,
M2

Edit - for that matter, I'd really like to know how to remove or hide any icon that is not controlled by Feature Manager.

[cPanelDavidG]

I would like to remove the Remote mySQL icon from cPanel X3 theme, but I can't seem to find the way to do it. There is no option for it in the WHM Feature Manager (unless I'm overlooking it).

Can someone please tell me how I could do this?
Thank you,
M2

Edit - for that matter, I'd really like to know how to remove or hide any icon that is not controlled by Feature Manager.

The goal of Feature Manager is to allow any icon to be turned on or off. If you notice any icon missing an entry in Feature Manager, please submit this as a bug to <<Redacted Link to old Feature Request System>> or submit a ticket regarding this. Both methods will ensure our Quality Assurance team becomes aware of the situation.

[Metro2]

The goal of Feature Manager is to allow any icon to be turned on or off. If you notice any icon missing an entry in Feature Manager, please submit this as a bug to <<Redacted Link to old Feature Request System>> or submit a ticket regarding this. Both methods will ensure our Quality Assurance team becomes aware of the situation.

Hi DavidG,

I submitted a support ticket regarding this over the weekend and these were the responses I got:

The only way to remove just the Remote MySQL icon is to modify the theme itself, as there is no option to remove just this icon without removing all MySQL icons.

To which I replied asking how to modify the theme, which files to edit etc... since this was something that could not be changed in the Feature Manager nor in the Branding X3 Edit Live section, and I received this response:

You can get the files manually from /usr/local/cpanel/base/frontend/THEME and manually edit them and reupload to your liking. If you happen to mess up the theme, you can move the theme folder to something like x3-bak and run a /scripts/upcp --force and it will re-write a fresh new one.

Somewhat helpful but still slightly vague, I ventured in and after a pain-staking search finally discovered the one file out of the 3,720 files in the X3 themes folder that I needed to edit, and I was able to hide the Remote MySQL icon that way. However, it remains to be seen as to whether or not the icon will re-appear after the next cPanel upgrade.

To be honest, I was a bit frustrated by the fact that they couldn't just tell me "edit this file in the X3 folder manually" and told me which file it was, but at least they set me on the right path and I was ultimately able to figure out which file it was (dynamicui.conf , for those of you who have been pulling your hair out like me trying to figure it all out). BTW you can also change the links that icons point to from within that file as well, as I discovered, so I'm able to point the main Video Tutorials icon to my own so that users won't keep asking me why they don't have access to certain things that are in the video tutorial.

And DavidG, in regard to BugZilla - I am reluctant to utilize it because it publicly displays the email address of anyone who submits a bug. I would think that most anyone would find this to be undesireable, and therefore I don't use BugZilla. If it ever offers the option to submit a bug report without publicly displaying my email address, I would love to participate in this feature.

Perhaps you could encourage the cPanel team to make it easier for us to edit which icons appear and what they link to in cPanel, since obviously the Feature Manager does not handle them all individually, and since the editor in Branding X3 Edit Live does not include editing access to the file that is most important and allowed me to hide the icon myself. I'm not sure how much weight my support ticket would carry in that regard, considering the responses I got, which felt a bit cloak & dagger.

Thank you very much for your response, again, I do appreciate it very much.

[cPanelDavidG]

...
Somewhat helpful but still slightly vague, I ventured in and after a pain-staking search finally discovered the one file out of the 3,720 files in the X3 themes folder that I needed to edit, and I was able to hide the Remote MySQL icon that way. However, it remains to be seen as to whether or not the icon will re-appear after the next cPanel upgrade.

If you modified the x3 theme directly, such modifications will be overwritten.

If you copied the x3 theme, then modified your copy and assigned users to use your copy, such modifications will not be overwritten. However, updates to x3 will not propagate to your copy of the theme.

[Metro2]

If you modified the x3 theme directly, such modifications will be overwritten.

If you copied the x3 theme, then modified your copy and assigned users to use your copy, such modifications will not be overwritten. However, updates to x3 will not propagate to your copy of the theme.

So the only real / reliable solution will be when/if cPanel gives us the ability to disable the Remote MySQL icon in WHM > Feature Manager.

/me crosses fingers and hopes for soon...

[Metro2]

The goal of Feature Manager is to allow any icon to be turned on or off. If you notice any icon missing an entry in Feature Manager, please submit this as a bug to <<Redacted Link to old Feature Request System>> or submit a ticket regarding this. Both methods will ensure our Quality Assurance team becomes aware of the situation.

Submitting a ticket back in June 2008 didn't yield any results, so at your advice I've submitted a bugzilla entry:

<<Redacted Link to old Feature Request System>>

I hope that other users will vote!

[damori]

Hi DavidG,

I submitted a support ticket regarding this over the weekend and these were the responses I got:



To which I replied asking how to modify the theme, which files to edit etc... since this was something that could not be changed in the Feature Manager nor in the Branding X3 Edit Live section, and I received this response:



Somewhat helpful but still slightly vague, I ventured in and after a pain-staking search finally discovered the one file out of the 3,720 files in the X3 themes folder that I needed to edit, and I was able to hide the Remote MySQL icon that way. However, it remains to be seen as to whether or not the icon will re-appear after the next cPanel upgrade.

To be honest, I was a bit frustrated by the fact that they couldn't just tell me "edit this file in the X3 folder manually" and told me which file it was, but at least they set me on the right path and I was ultimately able to figure out which file it was (dynamicui.conf , for those of you who have been pulling your hair out like me trying to figure it all out). BTW you can also change the links that icons point to from within that file as well, as I discovered, so I'm able to point the main Video Tutorials icon to my own so that users won't keep asking me why they don't have access to certain things that are in the video tutorial.

And DavidG, in regard to BugZilla - I am reluctant to utilize it because it publicly displays the email address of anyone who submits a bug. I would think that most anyone would find this to be undesireable, and therefore I don't use BugZilla. If it ever offers the option to submit a bug report without publicly displaying my email address, I would love to participate in this feature.

Perhaps you could encourage the cPanel team to make it easier for us to edit which icons appear and what they link to in cPanel, since obviously the Feature Manager does not handle them all individually, and since the editor in Branding X3 Edit Live does not include editing access to the file that is most important and allowed me to hide the icon myself. I'm not sure how much weight my support ticket would carry in that regard, considering the responses I got, which felt a bit cloak & dagger.

Thank you very much for your response, again, I do appreciate it very much.

Hi Metro2!

Can you post any tutorials about it? I want to do it on my server

[Metro2]

Hi Metro2!

Can you post any tutorials about it? I want to do it on my server

Hi damori,

The post you're quoting me from is over a year old, just FYI.

I eventually gave up on trying to hide the remote mySQL a long time ago.

Modifying the theme to hide the Remote MySQL icon caused problems with cPanel themes/updates and at one point I had to submit a ticket to cPanel themselves and have them help me fix it. Therefore I can't in good conscience recommend doing what I tried. Really the underlying issue is related to something that cPanelDavidG pointed out earlier in this thread - a separate custom theme must be created, and that theme won't stay updated, which evetually leads to problems (unless you have the time to create your custom theme and maintain it all the time).

So now I simply leave it there hoping that no customers use it and hoping that I'll notice if they do.

Ultimately this should be able to be controlled by the Feature Manager in WHM. I don't know why it still isn't after all of this time. That would be the proper easy solution.

I wish cPanel would fix the Feature Manager so that it actually would allow us to remove/hide ANY individual icon from user cPanel's that we wish. Sadly, that is not the case.

[Metro2]

I have re-opened Bugzilla <<Redacted Link to old Feature Request System>> because:

A) It was marked resolved, when it is NOT resolved

and

B) It is marked as a duplicate of another bugzilla report, but the other one is way more convoluted when the issue is simple

Just as the cPanel staff themselves have stated (even in this thread) - WHM Feature Manager should allow us to remove the Remote mySQL icon.

However, it doesn't. The bug is that simple. Why my bugzilla submisson was marked as resolved and as a duplicate of something more convoluted is a bit elusive and extremely annoying.

Please vote for <<Redacted Link to old Feature Request System>> - Simple bug - WHM Feature Manager can't remove some icons from cPanel that it should be able to.

[cPanelDavidG]

I have re-opened Bugzilla (redacted) because:

...

Please vote for (redacted) - Simple bug - WHM Feature Manager can't remove some icons from cPanel that it should be able to.

Bugzilla is no longer used. Any actions taken there are futile.

I am moving this thread to the Feature Request Forums so it can be treated as a feature request.

[mangkukmerah]

With no ill intended to bump this thread

Seconded this, this is by far very annoying not to be able to remove the MySQL Remote Connection button in cPanel since it could lead to a confusion created to my clients.

So so so many tickets asking why they couldn't access the remote sql, while in fact , I doesn't allow remote MySQL access at all.

Well, (mostly) they don't read the TOS/AUP/SLA , and they think they can utilize the remote MySQL access due to the icon displayed there

So, hope an available feature to remove the icon is added on future release

[cPanelDavidG]

With no ill intended to bump this thread

Seconded this, this is by far very annoying not to be able to remove the MySQL Remote Connection button in cPanel since it could lead to a confusion created to my clients.

So so so many tickets asking why they couldn't access the remote sql, while in fact , I doesn't allow remote MySQL access at all.

Well, (mostly) they don't read the TOS/AUP/SLA , and they think they can utilize the remote MySQL access due to the icon displayed there

So, hope an available feature to remove the icon is added on future release

No worries

Basically, if I understand everyone correctly, if you had more finely-grained control in Feature Manager so you could enable MySQL database management but not enable the remote MySQL screen, that would meet everyone's needs.

Currently, feature manager is setup to offer all MySQL functionality or no MySQL functionality, with no fine-grain control in-between to allow for some MySQL functionality.

[Metro2]

Basically, if I understand everyone correctly, if you had more finely-grained control in Feature Manager so you could enable MySQL database management but not enable the remote MySQL screen, that would meet everyone's needs.

Yes, that is what I've been asking for going on almost 3 years now as you can see in my original post from 2008:

I would like to remove the Remote mySQL icon from cPanel X3 theme, but I can't seem to find the way to do it. There is no option for it in the WHM Feature Manager

I've been asking for even longer for a way to disable the lone master "Webmail" icon in cPanel as well. I can't tell you how many times I've received support tickets or calls from customers saying "I went into my Webmail but nothing is there" because they don't realize (and I don't blame them at all) that the mast Webmail icon is not for the mail address that they created after they logged in. One might argue that there is a video tutorial for that but I have disabled the video tutorials because they include videos about a bunch of features that I have disabled in feature manager and the videos just make customers ask "how come I don't have all the icons that are in the video".

So yes, PLEASE, it would be REALLY REALLY GREAT if we could:

A) DISABLE THE REMOTE mySQL ICON, BUT LEAVE THE OTHER mySQL ICONS IN-TACT

B) DISABLE THE MAIN WEBMAIL ICON, BUT STILL GIVE CUSTOMERS ACCESS TO WEBMAIL VIA THE EMAIL SECTION (and via example.com/webmail)

Those to icons have been a thorn in my side for years (I have another thread somewhere from years ago asking if we could please be able to remove the webmail icon with Feature Manager without it disabling webmail access).

I wasn't ever going to bring either thread up again since start them plus bugzilla request plus direct requests / suggestions to cPanel never got us anywhere so I just gave up. I'm glad someone dug this thread up from way back since based on the reply, apparently the first sentence of the first post is finally being taken into condiseration

[cPanelDavidG]

Yes, that is what I've been asking for going on almost 3 years now as you can see in my original post from 2008:



I've been asking for even longer for a way to disable the lone master "Webmail" icon in cPanel as well. I can't tell you how many times I've received support tickets or calls from customers saying "I went into my Webmail but nothing is there" because they don't realize (and I don't blame them at all) that the mast Webmail icon is not for the mail address that they created after they logged in. One might argue that there is a video tutorial for that but I have disabled the video tutorials because they include videos about a bunch of features that I have disabled in feature manager and the videos just make customers ask "how come I don't have all the icons that are in the video".

So yes, PLEASE, it would be REALLY REALLY GREAT if we could:

A) DISABLE THE REMOTE mySQL ICON, BUT LEAVE THE OTHER mySQL ICONS IN-TACT

B) DISABLE THE MAIN WEBMAIL ICON, BUT STILL GIVE CUSTOMERS ACCESS TO WEBMAIL VIA THE EMAIL SECTION (and via example.com/webmail)

Those to icons have been a thorn in my side for years (I have another thread somewhere from years ago asking if we could please be able to remove the webmail icon with Feature Manager without it disabling webmail access).

I wasn't ever going to bring either thread up again since start them plus bugzilla request plus direct requests / suggestions to cPanel never got us anywhere so I just gave up. I'm glad someone dug this thread up from way back since based on the reply, apparently the first sentence of the first post is finally being taken into condiseration

The webmail icon issue is in our system already, I've just submitted a report regarding this thread desiring more fine-grained control of MySQL.

[texo]

Another request to be able to remove the remote mysql icon.