Filed with Developers DNS SRV record support in cPanel DNS Editor [Case 59298]

[Hedloff]

When will this be avalible in Advanced DNS Editor for customers/users of cPanel or is it some how?

[cPanelDavidG]

When will this be avalible in Advanced DNS Editor for customers/users of cPanel or is it some how?

I'm curious, how are your shared hosting customers running applications on ports other than port 80? Are you trying to set up SRV records for Ruby on Rails applications or something else that cPanel supports? The sample mentioned early in this thread (a Jabber server) is typically something installed by root, not a shared hosting customer.

[bmuthig]

Hi David,

Some of our more advanced customers are using us to host DNS for services that are not on the server. It would be nice to have the functionality available for power users to be able to add the records they need. My situation in particular is for SIP SRV records. Do you have any suggestions?

Thanks.

[MSITHero]

The SRV records implemented in WHM/Cpanel suck. With the advent of Office 365 lots of customers are going to start moving that way. However we can not configure the SRV records for them.

[cPanelDavidG]

The SRV records implemented in WHM/Cpanel suck. With the advent of Office 365 lots of customers are going to start moving that way. However we can not configure the SRV records for them.

If you have access to WHM, you can edit the SRV records for any domain you own assuming you have been granted permissions to edit DNS records. If you have not been granted permissions, this is something to discuss with your hosting provider. If your username is root, you already have these permissions.

Furthermore, the documentation I located for Office 365 only referred to CNAME records, which are editable via the cPanel DNS editors. Can you point me to documentation stating Office 365 requires SRV records?

Also, can you elaborate by "suck" -- a technical elaboration of what you intended to communicate in terms of a preferred implementation would be fruitful to the ongoing discussion. Currently the way SRV records are implemented in WHM seems very straight-forward even to someone like me who isn't terribly familiar with SRV records (see below image).

[bmuthig]

David,

Thanks for your reply. While that's a great step that you have it in WHM, we don't provide this to all of our customers and that would require our support to set this up manually. We would be requesting this addition to the Advanced DNS editor in cPanel so we can simply provide documentation on how customers can do it themselves. Like some others have mentioned, this is being put into use more frequently and we have been asked about this specifically for SIP.

For more info:

SRV record - Wikipedia, the free encyclopedia

DNS SRV - voip-info.org

[pkearney]

Hi,

I need to create a SRV record to point a domain to a MS SBS 2011 server running Exchange 2010 so we can access exchange using Outlook Anywhere.

I've been testing using https://www.testexchangeconnectivity.com

This the error I get (domain name replaced with ourdomainname.com),

Attempting to locate SRV record _autodiscover._tcp.ourdomainname.com in DNS.
The Autodiscover SRV record wasn't found in DNS.

I can see in WHM we have the option of adding a SRV record now, but I'm not sure what I need to be putting in the relative fields... I'm assuming I want something like,

_autodiscover._tcp 14400 IN SRV Priority??? Weight?? Port (443?) Hostname (remote.ourdomainname.com??)

Any pointers gratefully received!

Regards

Paul

[cPanelDavidG]

'm assuming I want something like,

_autodiscover._tcp 14400 IN SRV Priority??? Weight?? Port (443?) Hostname (remote.ourdomainname.com??)

I google'd this and the first result that came up was a page with many useful references - worth checking out even though I cannot vouch for its accuracy: Create DNS Service Location (SRV) records for the Exchange Autodiscover service | Upwards with SBS – SBSisyphus’ Weblog

[sneader]

Hi David. I just had a customer of mine wonder why they were not able to create/edit SRV records within Advanced DNS Editor. I see I can easily do the work in WHM's DNS editor (thank you for a great implementation)! -- But how can the customer do it via cPanel? Is there a feature request for this, or is there a feeling it is not needed?

- Scott

[cPanelDavidG]

Hi David. I just had a customer of mine wonder why they were not able to create/edit SRV records within Advanced DNS Editor. I see I can easily do the work in WHM's DNS editor (thank you for a great implementation)! -- But how can the customer do it via cPanel? Is there a feature request for this, or is there a feeling it is not needed?

- Scott

This is the feature request for adding DNS SRV records into the cPanel Advanced DNS Editor. However, our developers are of the mindset that since SRV records deal with port numbers (and anything requiring its own port and any requisite firewall modifications generally is handled by root, not the cPanel user) that there's no necessity for a cPanel user to be able to edit SRV records. Furthermore, prior provided examples where this was thought to be necessary have been investigated and it turns out SRV records were not required as previously thought.

[sneader]

Our developers are of the mindset that since SRV records deal with port numbers (and anything requiring its own port and any requisite firewall modifications generally is handled by root, not the cPanel user) that there's no necessity for a cPanel user to be able to edit SRV records.

Hi David. While SRV records do need a port number, this does not mean the WHM server needs the port opened. Where I am seeing the need for the SRV records is customers that have SIP phone systems. The port number refers to the port of the SIP server, not of their web server.

Allowing the customer to alter the SRV record for their SIP server would be advantageous. But these requests are rare, and the SRV record data does not change much, so technically it can be done by the WHM admin with little burden. I'm not too worked up about this.... just wondering...

- Scott

[manuki]

This is the feature request for adding DNS SRV records into the cPanel Advanced DNS Editor. However, our developers are of the mindset that since SRV records deal with port numbers (and anything requiring its own port and any requisite firewall modifications generally is handled by root, not the cPanel user) that there's no necessity for a cPanel user to be able to edit SRV records. Furthermore, prior provided examples where this was thought to be necessary have been investigated and it turns out SRV records were not required as previously thought.

Every week we get support ticket to add a SRV records by customers who have taken use the Offixce 365 service. Remember that people use also other services that those offered by cPanel. DNS editor is most often use to get these external services to work. DNS editor is rarely needed for the services offered by cPanel. Hence is don't understand the mindset of your developers.

The SRV records are badly needed also in the cPanel DNS editor.

[HostCenter IL]

Remember that people use also other services that those offered by cPanel. DNS editor is most often use to get these external services to work. DNS editor is rarely needed for the services offered by cPanel.

Exactly my thoughts. Many of our hosting customers host only their site on our servers and have other domain-related services in other companies. It is important to provide such users with the ability to control those other services.

[cPanelDavidG]

Thanks for the input. This gives me what I need to go back to our Product Manager to work to get a case opened for this. Thanks!

[SoftDux]

I'd also like to see SRV records being added to the end user's Advanced DNS Zone Editor