Filed with Developers Give IP - bug/feature request [Case 39210]

[sneader]

Situation: Root user, moving some accounts around from server to server, via WHM's transfer account feature.

As Root, if you use WHM's "Copy an account from another server" feature to move a single account from one WHM server to another... if you check the box that says "Give New Account an IP Address", it does not give the account an IP, if the account is owned by a reseller without Dedicated IP privileges. This error appears in the transfer log:

You need the 'add-pkg-ip' priv to be able to create an account with a dedicated ip address.

I maintain that root should be able to move accounts from box to box and assign an IP to an account, without having to worry about whether the reseller that happens to own that account has such privileges. After all, root has the privilege!!

If anyone at cPanel is looking, please see Ticket #596269.

UPDATE: Upon further discussion with cPanel Tech Support, they did not realize that I was trying to transfer using "root"... they thought this was the reseller trying the transfer. Anyway, this may turn out to be a bug. I will report back with more info.

- Scott

[sneader]

Update from cPanel tech support on this issue:

I've completed my testing and I did two tests. First, I transferred a reseller owned account without the reseller existing on the new machine yet. That account did obtain a dedicated IP successfully on transfer.

On the second test, I transferred the reseller account over first and then transferred the reseller owned account with the dedicated IP. Both tests were performed as root user.

On the second test, the reseller owned account failed to obtain an IP and did have the error you indicated:

You need the 'add-pkg-ip' priv to be able to create an account with a
dedicated ip address.Forced Dns is enabled.

We will be opening a report on this behavior now that I've reproduced it. In the meantime, the only way to successfully transfer the account is to do one of two things:

Transfer an account over before the reseller is transferred over to obtain a dedicated IP properly.

Provide the reseller temporarily with that privilege "Allow Creation of Packages with a Dedicated IP" in Reseller Center > Edit reseller privileges & nameservers area.

cPanel Internal Case Number is 39210

- Scott