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  1. #1
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    Default Mail throttling [Case 59372]

    I would like to propose a feature that was brought up when Cpanel visited our datacenter.

    There are currently several limitations with email using Cpanel and EXIM
    one of the major issues is the inability to load balance mail volume to larger mainstream mail providers like hotmail, who do not like to see more than X mails coming per hour from a individual host, or even x failures before they grey-list you or blacklist you. There is nothing you can currently do in Cpanel to satisfy these needs, and trust me people are looking to other MTA's because of the lack of some of these types of features.


    here is what I am proposing, and I would like to see as much feedback dumped into this as possible as I believe that it would make Cpanel THAT much more desirable and in demand because of some of these features.

    Mail configuration should allow you to add rules (much like Port25 solutions does)

    1. Adding throttling rules such as:
    Number of simultaneous connections
    Number of messages per connection
    Number of delivery attempts per hour (throttling)
    Retry period and bounce period
    Authentication method: DKIM, sender ID, certified email


    2. Adding the ability to use extra IP's as virtual mail servers to "round robin" deliveries, and allowing multiple outbound connections per IP (as a configurable rule):
    EX: cluster 1 would contain 5 virtual mail servers using 5 separate IP's
    Mail would continue to be sent through each in this cluster evenly following throttling rules. Also the ability to set a parameter in the throttling to use "X" cluster for emails outbound to "X" mail domain, for "x" users domain.

    3. Last failure messages with rules:
    if you receive a 421 error message for instance it would be logged and mail delivery attempts to that domain would cease or route to another virtual mail server in the cluster that doesn't throw the error, this would PROTECT ip's that a client for example is abusing, BEFORE it becomes permanently blacklisted. This would also send a notification mail to the owner of the server

    4. Certified email support:
    these new whitelisting services provide headers that are the be injected into every outgoing mail, this service allows people who are whitelisted to have the ability for Cpanel to support this service and will allow them to send whitelisted email.

    5. Possibly, an automated blacklisting checking tool. This wouldn't be very difficult to do, but it would alert providers of problems before they seriously impact a server:

    Run this every "x" and send output to "X@X.com"

    I know allot of these seem to be copying what Port25 Solutions has done, but there really is a serious need for more features in Cpanel to handle e-mail delivery, as email has no standard we, (the client) need the ability to separate mail practices based on their destination, as those destinations have separate policies and thresholds. We also need the ability to help protect our IP's and the (data centers) from malicious users that try to use our servers as tools for SPAM, and ABUSE. I feel these features would add a level of management not seen by ANY other control panel software in existence, and would finally relieve some of the mail abuse issues that have existed with Cpanel for some time.
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  2. #2
    cPanel Product Evangelist Infopro's Avatar
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    You might want to post an enhancement request to <<Redacted link to old system>> so the developers can see this.
    Last edited by cPanelDavidG; 04-21-2011 at 04:07 PM. Reason: Removed reference to old system

  3. #3
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    Default

    It's more like Message Systems Ecelerity product leads the charge in the area of domain throttling and traffic shaping. Port25 is the MTA thats just an MTA and always playing catch up.

    I would recommend Messagesystems.com well before I ever suggest Port25's low end MTA
    Last edited by Infopro; 07-14-2009 at 02:13 PM.

  4. #4
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    Default

    Thankyou for that feedback i will check it out. but either way I am hoping Cpanel will see this need and fufill it. There is no doubt if it does this then cpanel will again have a MORE desirable product that encompasses more function with more power for it's users.
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  5. #5
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    Default

    How about not allowing users to setup forwards to AOL or Hotmail accounts?

    (That's where the main source of getting on their blacklists come from)

  6. #6
    Member sehh's Avatar
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    Default

    You are joking right???

    cPanel developers... develop so slowly and have shifted development to other stuff that your feature request would take 10 years before it reached STABLE (maybe they are more interested in the Windows version of cPanel?).

    Take a look at the RoundCube bug, kills servers all over the place, loads of admins have requested a fix, a serious issue and cPanel developers still test a fix in EDGE for 3 months now. Take a look at the change log, or even look at the diff changes between versions, they write 20-30 lines of code per MONTH.

    Based on the amount of changes and their frequency, I think they have one or possibly two developers working on cPanel. Remember, its just a bunch of shell/perl/php scripts glued together after all.

    Look at bugzilla, the reported bugs and feature requests are still marked as "NEW" even three years later. They don't even have the man power to clean their own bugzilla.

  7. #7
    Member mykkal's Avatar
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    Default Well cpanel support DKIM but we need SMTP service load balancing

    There are a number of things that could be done. Cpanel is pretty slow to move on stuff so I would at least hope they start supporting libraries or including libraries that make these functions we want...possible.

    For instance the phpmailer library is old... It will allow most servers to send no more than 30,000 messages per hour with a very high load. Swiftmailer supports load balancing outgoing mail and messages speeds of up to 500,000 per hour.

    Plus it can add headers withut losing valauble tracking information. My understanding is that exim is a big limitation along with the type of mailer libraries (phpmailer) used. I don't understand completely why but I read over a year ago that this wasn't possible without major changes to Exim.

    But still we need the features above.

    My wishlist is:

    1. add swiftmailer support and keep phpmailer for legacy apps.
    2. add SMTP load balancing to Cpanel. All for specifying more than 2 outgoing email servers along with authentication. Configurable in cpanel for each account.

    Good news is:
    1. DKIM (Domain keys) is already supported. SenderID & SPF are text records and are already supported.


    The only question I have is does anyone know if there has been any progress on load balancing?
    Last edited by mykkal; 11-22-2009 at 12:10 AM.

  8. #8
    Member mykkal's Avatar
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    Default

    Quote Originally Posted by Infopro View Post
    You might want to post an enhancement request to bugzilla cPanel Bugzilla Main Page so the developers can see this.
    was this request ever submitted? I'd like to support it.

  9. #9
    cPanel Quality Assurance Analyst cPanelDon's Avatar
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    Quote Originally Posted by mykkal View Post
    was this request ever submitted? I'd like to support it.
    Our bugzilla site is officially retired. For suspected bugs please submit a support request; using this method we are able to more efficiently investigate and track each case and this also helps ensure speedier resolution. For enhancement requests we now officially accept them via the new feature requests area of our forums where each thread is dedicated to a unique enhancement or feature request; this method offers greater attention to and higher visibility of each request and allows a dedicated avenue of discussion for everyone to contribute feedback and his or her individual perspectives on the pros and cons of each potential new feature.

    For reference and quick-access, here is a direct link to this forums area:
    Feature Requests for cPanel and WHM - cPanel Forums

  10. #10
    Technical Product Specialist cPanelDavidG's Avatar
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    Default Re: Feature request Throtteling

    I've fished this old thread out of the Email Discussions forum and posted to the Feature Request forums to determine if folks still want this functionality.

  11. #11
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    Default re: Mail throttling [Case 59372]

    Sorry to post to an old thread, but I'd love to support what the original poster mentions!

    I have clients who seek this functionality consistently and have no choice but to refer them to other MTA's (and by extension, away from cPanel, even though it's a very good GUI in my opinion, without the mail support, I have no choice for some clients but to steer them elsewhere).

    Any updates on this??
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  12. #12
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    Default re: Mail throttling [Case 59372]

    I support this as well. This is very much required with clients who have a high email volume and get into trouble because of present cpanel/exim incapability to handle the load.
    :: Anand ::

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    who the hell is root ???

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  13. #13
    Member monarobase's Avatar
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    Default re: Mail throttling [Case 59372]

    +1 here too

  14. #14
    Technical Product Specialist cPanelDavidG's Avatar
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    Default re: Mail throttling [Case 59372]

    Number of delivery attempts per hour (throttling)
    This is now supported in 11.31.1.4 and later. You can see this right on the create/modify an account pages.

    Authentication method: DKIM, sender ID, certified email

    ...


    4. Certified email support:
    these new whitelisting services provide headers that are the be injected into every outgoing mail, this service allows people who are whitelisted to have the ability for Cpanel to support this service and will allow them to send whitelisted email.
    DKIM is now supported. SPF is also supported.

    A cursory search of Sender ID (based on SPF) indicates that it is incompatible with the current version of GPL, version 3 as of writing, thus unlikely to be supported by Exim.

    As for Certified Email, this was spearheaded by Goodmail which is no longer in business. Anyone even still want this? Anecdotally, it seems most hosting customers probably won't like the prospect of paying a quarter cent per email but I could be incorrect/incomplete on my understanding of this technology.

  15. #15
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    Default re: Mail throttling [Case 59372]

    Quote Originally Posted by cPanelDavidG View Post
    This is now supported in 11.31.1.4 and later. You can see this right on the create/modify an account pages.

    DKIM is now supported. SPF is also supported.

    A cursory search of Sender ID (based on SPF) indicates that it is incompatible with the current version of GPL, version 3 as of writing, thus unlikely to be supported by Exim.

    As for Certified Email, this was spearheaded by Goodmail which is no longer in business. Anyone even still want this? Anecdotally, it seems most hosting customers probably won't like the prospect of paying a quarter cent per email but I could be incorrect/incomplete on my understanding of this technology.
    ** Will upgrade now and come back to report my experiences! Thanks for this David!

    Also, I believe SPF/DomainKeys was supported already in prior versions of cPanel as I've used it. =0)

    SenderID is less adopted, and most folks go with the SPF spec as it is more widely implemented and in use.
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