Shows accounts almost over quota

[cPanelKyle]

A customer requested a feature in WHM to show accounts that are near their quota. The customer is aware of the shows accounts over quota feature as well as notifications sent when customers reach a certain percentage.

[Kent Brockman]

Hi. I cannot see why "near their quota" is not equal to "Account disk usage 'warn' percentage". Why the customer cannot use that setting?

[cPanelKyle]

Per customer:

"The primary reason the status quo is rather useless is because no one is “ever” over quota unless there is a freak accident. If I set a client quota to 300, that’s it. They don’t get “over” quota. So they don’t even show up in that list if I click on the link. “Show Accounts over Quota”.

If I could see the accounts with a click of a button…

“Show Accounts near Quota”

Then it would be nice to list all accounts at:

Full, critical, warn. (at the percentages set in Tweak Settings/Notifications)

That way I can be proactive in contacting the clients.

Like I said, the current way of listing accounts “over quota” is simply not a usable feature. No one goes over quota… but seeing clients at warn, critical, and full would be a much more useful tool in my opinion."

[Kent Brockman]

I see. Probably the best approach would be to have a table designed in similar way to the one that actually show the bandwidth usage. It could be named "Quota usage" and graph every account usage in the same fashion way.

In an item appart, I use to see the email account usage using the plugin CMM from configserver.com which allow to see and manage email accounts right from the WHM UI and is able to list the usage of one and every email accounts in the server. It's a nice, free and useful tool.

[cPanelDavidG]

That way I can be proactive in contacting the clients.

If this is purely as a means of pre-emotively letting the customer know they are nearing their quota, are the automatic notifications already being sent insufficient?

[Kent Brockman]

Possibly, Kyle want to use the information as a mean to sell expansion packs of the hosting packages. If so, I see it useful then.

The other possible scenario is when end users doesn't understand or even ignore the automatic notifications. Believe me, that happens too.