Change a Root Cpanel Password via SSH

[reverbstudios]

I've been told I need to do this as the normal function to do it in cpanel doesn't seem to work for some reason. I've no idea what the command might be and can't seem to find any info. I'm using Putty.

[cPanelDon]

I've been told I need to do this as the normal function to do it in cpanel doesn't seem to work for some reason. I've no idea what the command might be and can't seem to find any info. I'm using Putty.

The following command may be used to set or change a password via SSH access:

# passwd

For usage information please reference the official manual "man" page and help information by using the following commands:

# man passwd
# passwd --help

To help diagnose and troubleshoot the difficulty, please let us know the following information, (numbered for clarity):
1.) What is the full cPanel version and build number of the system where there is difficulty changing the root password?
2.) Was root access to WHM used to attempt the password change or was a different method used?
3.) What testing method and steps were used to determine if the password change was successful or if it failed?

To obtain the full cPanel version and build number may be obtained using the following command via SSH access:

# cat /usr/local/cpanel/version && echo