Failing instalation

[HelgeR]

checking for SSL/TLS toolkit base... /usr
checking for SSL/TLS toolkit version... OpenSSL 0.9.8e-fips-rhel5 01 Jul 2008
checking for SSL/TLS toolkit includes... configure: error: OpenSSL headers not found
!! './configure --enable-expires --enable-headers --enable-info --enable-logio --enable-proxy --enable-rewrite --enable-ssl --enable-suexec --prefix=/usr/local/apache --with-included-apr --with-suexec-caller=nobody --with-suexec-docroot=/ --with-suexec-gidmin=100 --with-suexec-logfile=/usr/local/apache/logs/suexec_log --with-suexec-uidmin=100 --with-suexec-userdir=public_html' failed with exit code '256' !!
!! Restoring original working apache !!
!! Executing '/scripts/initsslhttpd' !!
!! Restarting 'httpd' ... !!
!! Failed to restart Apache. !!
!! Executing '/scripts/initfpsuexec' !!
!! Executing '/scripts/initsslhttpd' !!
Compiling report...
Sending report (37418 bytes)...
!! If you want to create a support ticket with cPanel regarding this please reference 'BuildAP Report Id': '2256809' !!
Stopping portmap: [ OK ]
error reading information on service lpd: No such file or directory
Stopping atd: [ OK ]
Shutting down console mouse services: [ OK ]
error reading information on service innd: No such file or directory
error reading information on service pcmcia: No such file or directory
error reading information on service smb: No such file or directory
Shutting down xfs: [ OK ]
Shutting down NIS services: [FAILED]
chown: cannot access `/usr/local/cpanel/base/cgiwrap*': No such file or directory
inetd: no process killed
Shutting down kernel logger: [ OK ]
sendmail: no process killed
open3: exec of /etc/rc.d/init.d/exim stop failed at ./install line 1049
open3: exec of /etc/rc.d/init.d/exim start failed at ./install line 1049
open3: exec of /etc/rc.d/init.d/proftpd start failed at ./install line 1049
If you are getting an "undefined catalog error", please run:
The Apache conf is missing! Please check your system. at /scripts/fixmailmanwithsuexec line 34.
Named could not be restarted, any obvious config errors should show up below this line.
error reading information on service proftpd: No such file or directory
error reading information on service exim: No such file or directory
error reading information on service cpanel: No such file or directory
error reading information on service bandmin: No such file or directory
Starting sshd: [ OK ]
Cannot open /etc/chkserv.d at /scripts/restartsrv_exim line 99.

and there it hangs, the first part of this is quite disturbing though also.. Any thaughts?

[cPanelDavidG]

and there it hangs, the first part of this is quite disturbing though also.. Any thaughts?

I recommend letting our technical analysts assist you with this: http://tickets.cPanel.net/submit

[HelgeR]

Running on trial, am I entitled to support from techsupport then? I see I am asked for a support access number.

Just doing a test run on a freshly installed Red Hat Enterprise Linux 5.3 Desktop. Getting a lot of weird errors about packages (when it uses yum during install) that it doesnt find and errors like:
"
Restarting spamassassin....Done <-- hangs here after 15mins I hit control + c)
warn [cPScript::NameServer::Utils::BIND] named-checkconf not located on system. Check your Bind installation.
warn [cPScript::NameServer::Utils::BIND] named-checkconf not located on system. Check your Bind installation.
Securing the /tmp and /var/tmp directories....Securing /tmp & /var/tmp
"

Logs saying:
"
The Apache conf is missing! Please check your system. at /scripts/fixmailmanwithsuexec line 34.
Named could not be restarted, any obvious config errors should show up below this line.
error reading information on service proftpd: No such file or directory
error reading information on service cpanel: No such file or directory
Starting sshd: [ OK ]
Starting exim: [ OK ]
Starting exim-smtps: [ OK ]
The Apache conf is missing! Please check your system. at /scripts/fixmailmanwithsuexec line 34.
checkyum version 20.5
"

Install guide doesnt tell me to do anything pre-install, so I guess a freshly installed Red Hat server after first boot, just start cpanel installer? Also saw during install that Cpan failed cause it went in to a loop when it didnt have a default region and I had to exit cpanel installer and run "cpan" manually first to go trough the cpan startup wizard and then run cpanel installer again...

[cPanelDavidG]

Running on trial, am I entitled to support from techsupport then? I see I am asked for a support access number.

Just doing a test run on a freshly installed Red Hat Enterprise Linux 5.3 Desktop. Getting a lot of weird errors about packages (when it uses yum during install) that it doesnt find and errors like:
"
Restarting spamassassin....Done <-- hangs here after 15mins I hit control + c)
warn [cPScript::NameServer::Utils::BIND] named-checkconf not located on system. Check your Bind installation.
warn [cPScript::NameServer::Utils::BIND] named-checkconf not located on system. Check your Bind installation.
Securing the /tmp and /var/tmp directories....Securing /tmp & /var/tmp
"

Logs saying:
"
The Apache conf is missing! Please check your system. at /scripts/fixmailmanwithsuexec line 34.
Named could not be restarted, any obvious config errors should show up below this line.
error reading information on service proftpd: No such file or directory
error reading information on service cpanel: No such file or directory
Starting sshd: [ OK ]
Starting exim: [ OK ]
Starting exim-smtps: [ OK ]
The Apache conf is missing! Please check your system. at /scripts/fixmailmanwithsuexec line 34.
checkyum version 20.5
"

Install guide doesnt tell me to do anything pre-install, so I guess a freshly installed Red Hat server after first boot, just start cpanel installer? Also saw during install that Cpan failed cause it went in to a loop when it didnt have a default region and I had to exit cpanel installer and run "cpan" manually first to go trough the cpan startup wizard and then run cpanel installer again...

Yes, you are entitled to support even on a test license. If the command-line command for retrieving a support number doesn't work, just submit it as a customer service ticket and we'll route it over to our technical analysts.

Our installation guides include comprehensive information regarding pre-installation procedures. Are you using our Quick-Start Installation guide posted at: Quick Start Installation Guide ? Or our Advanced Installation Guide posted at: cPanel Installation Guide ? Or are you referring to something else?

[HelgeR]

Yeah I'm following the quickstart guide, and saw after this post that, yes, one should only install minimal packages and fire up cPanel installer and it will do the rest, except for disable selinux.

I just did a reinstall of the vmware guest and will give the installer another go. This time doing the cpan firsttime wizard before running cPanel installer, hopefully I dont have to stop the cPanel installer this time, maybe it goes smoother then...

[cPanelDavidG]

except for disable selinux.

If you leave SELinux enabled, you will be unable to access the cPanel and WHM interfaces given SELinux's default configuration.

[rking]

Hope I'm not hijacking this thread, but HelgeR touched on this:

Also saw during install that Cpan failed cause it went in to a loop when it didnt have a default region and I had to exit cpanel installer and run "cpan" manually first to go trough the cpan startup wizard and then run cpanel installer again...

cPanel installs today are hanging on the CPAN installation. The install gets through Perl and then starts the CPAN section where various questions are asked. The installer correctly autofills most of the questions and then gets to:

First, pick a nearby continent and country (you can pick several of
each, separated by spaces, or none if you just want to keep your
existing selections). Then, you will be presented with a list of URLs
of CPAN mirrors in the countries you selected, along with previously
selected URLs. Select some of those URLs, or just keep the old list.
Finally, you will be prompted for any extra URLs -- file:, ftp:, or
http: -- that host a CPAN mirror.

(1) Africa
(2) Asia
(3) Australasia
(4) Central America
(5) Europe
(6) North America
(7) Oceania
(8) South America
Select your continent (or several nearby continents) [] 4
Sorry! since you don't have any existing picks, you must make a
geographic selection.

After answering 4 (Central America), this happens:

(1) Costa Rica
Select your country (or several nearby countries) [] 4
invalid items entered, try again
(1) Costa Rica
Select your country (or several nearby countries) [] 4
invalid items entered, try again
(1) Costa Rica
Select your country (or several nearby countries) [] 4
invalid items entered, try again
(1) Costa Rica
Select your country (or several nearby countries) [] 4
invalid items entered, try again
(1) Costa Rica
...
...

Forever. I've killed the installer and manually installed CPAN. I'm rerunning the install now. Will post progress...

So far I've had this happen on one XenServer VPS and one dedicated machine.

I'm surprised this is only briefly mentioned in this forums thread today. Would think lots of others would be complaining that cPanel installs are failing. Unless this is isolated to us and HelgeR due to special circumstances?

[cPanelDavidG]

Hope I'm not hijacking this thread, but HelgeR touched on this:



cPanel installs today are hanging on the CPAN installation. The install gets through Perl and then starts the CPAN section where various questions are asked. The installer correctly autofills most of the questions and then gets to:

First, pick a nearby continent and country (you can pick several of
each, separated by spaces, or none if you just want to keep your
existing selections). Then, you will be presented with a list of URLs
of CPAN mirrors in the countries you selected, along with previously
selected URLs. Select some of those URLs, or just keep the old list.
Finally, you will be prompted for any extra URLs -- file:, ftp:, or
http: -- that host a CPAN mirror.

(1) Africa
(2) Asia
(3) Australasia
(4) Central America
(5) Europe
(6) North America
(7) Oceania
(8) South America
Select your continent (or several nearby continents) [] 4
Sorry! since you don't have any existing picks, you must make a
geographic selection.

After answering 4 (Central America), this happens:

(1) Costa Rica
Select your country (or several nearby countries) [] 4
invalid items entered, try again
(1) Costa Rica
Select your country (or several nearby countries) [] 4
invalid items entered, try again
(1) Costa Rica
Select your country (or several nearby countries) [] 4
invalid items entered, try again
(1) Costa Rica
Select your country (or several nearby countries) [] 4
invalid items entered, try again
(1) Costa Rica
...
...

Forever. I've killed the installer and manually installed CPAN. I'm rerunning the install now. Will post progress...

So far I've had this happen on one XenServer VPS and one dedicated machine.

I'm surprised this is only briefly mentioned in this forums thread today. Would think lots of others would be complaining that cPanel installs are failing. Unless this is isolated to us and HelgeR due to special circumstances?

I recommend letting our technical analysts take a look at the situation: http://tickets.cPanel.net/submit

If it is special circumstances, they can let you know what those circumstances are. If these circumstances are readily reproducable, then our technical analysts can recommend a long-term solution to our developers for resolving this issue.

[HelgeR]

Just an update, after the reinstall I got stuck at the exact same stage as before..

"
checking for SSL/TLS toolkit includes... configure: error: OpenSSL headers not found
!! './configure --enable-expires --enable-headers --enable-info --enable-logio --enable-proxy --enable-rewrite --enable-ssl --enable-suexec --prefix=/usr/local/apache --with-included-apr --with-suexec-caller=nobody --with-suexec-docroot=/ --with-suexec-gidmin=100 --with-suexec-logfile=/usr/local/apache/logs/suexec_log --with-suexec-uidmin=100 --with-suexec-userdir=public_html' failed with exit code '256' !!
!! Restoring original working apache !!
!! Executing '/scripts/initsslhttpd' !!
!! Restarting 'httpd' ... !!
!! Failed to restart Apache. !!
!! Executing '/scripts/initfpsuexec' !!
!! Executing '/scripts/initsslhttpd' !!
Compiling report...
Sending report (37484 bytes)...
!! If you want to create a support ticket with cPanel regarding this please reference 'BuildAP Report Id': '2257553' !!
Stopping portmap: [ OK ]
error reading information on service lpd: No such file or directory
Stopping atd: [ OK ]
Shutting down console mouse services: [ OK ]
error reading information on service innd: No such file or directory
error reading information on service pcmcia: No such file or directory
error reading information on service smb: No such file or directory
Shutting down xfs: [ OK ]
Shutting down NIS services: [FAILED]
chown: cannot access `/usr/local/cpanel/base/cgiwrap*': No such file or directory
inetd: no process killed
^AShutting down kernel logger: [ OK ]
sendmail: no process killed
open3: exec of /etc/rc.d/init.d/exim stop failed at ./install line 1049
open3: exec of /etc/rc.d/init.d/exim start failed at ./install line 1049
open3: exec of /etc/rc.d/init.d/proftpd start failed at ./install line 1049
If you are getting an "undefined catalog error", please run:
The Apache conf is missing! Please check your system. at /scripts/fixmailmanwithsuexec line 34.
Named could not be restarted, any obvious config errors should show up below this line.
error reading information on service proftpd: No such file or directory
error reading information on service exim: No such file or directory
error reading information on service cpanel: No such file or directory
error reading information on service bandmin: No such file or directory
Starting sshd: [ OK ]
Cannot open /etc/chkserv.d at /scripts/restartsrv_exim line 99.
"

Opening a ticket..

[HelgeR]

Have tried to reinstall the OS as well

It doesnt seem to complete the Apache instalation for some reason..

[Spiral]

The Apache conf is missing! Please check your system. at /scripts/fixmailmanwithsuexec line 34.

You got bigger issues to be concerned about if you are getting that message!

The /scripts/fixmailmanwithsuexec script at line 34 does a simple check
to see if the main Apache configuration file (httpd.conf) exists in the
normal default /usr/local/apache/conf folder used on Cpanel servers.

I can only see 2 possibilities for that one ....

A) You are running your install scripts from some other account than 'root'
or are in jailshell in which case I'd slap you upside the head.

B) Your Apache is broken or missing in which case you need to see about
resolving that issue before addressing everything else; Possibly reinstall
cpanel clean or running /scripts/EasyApache to rebuild Apache.

[HelgeR]

Did some digging..

root@cp [/home]# /scripts/easyapache
!! Pre allocation testing was successfully able to allocate 90MB !!
!!
Ouput from '/bin/sh -c "ulimit -a"':
core file size          (blocks, -c) 0
data seg size           (kbytes, -d) unlimited
scheduling priority             (-e) 0
file size               (blocks, -f) unlimited
pending signals                 (-i) 24576
max locked memory       (kbytes, -l) 32
max memory size         (kbytes, -m) 524288
open files                      (-n) 1024
pipe size            (512 bytes, -p) 8
POSIX message queues     (bytes, -q) 819200
real-time priority              (-r) 0
stack size              (kbytes, -s) 10240
cpu time               (seconds, -t) unlimited
max user processes              (-u) 24576
virtual memory          (kbytes, -v) 524288
file locks                      (-x) unlimited
!!
Can't locate Curses.pm in @INC (@INC contains: /scripts/../lib /var/cpanel/easy/apache/custom_opt_mods /usr/local/cpanel /var/cpanel/perl/easy /scripts /usr/local/lib/perl5/5.8.8/i686-linux /usr/local/lib/perl5/5.8.8 /usr/local/lib/perl5/site_perl/5.8.8/i686-linux /usr/local/lib/perl5/site_perl/5.8.8 /usr/local/lib/perl5/site_perl .) at /usr/local/lib/perl5/site_perl/5.8.8/Curses/UI/Common.pm line 20.
BEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.8.8/Curses/UI/Common.pm line 20.
Compilation failed in require at (eval 2507) line 3.
        ...propagated at /usr/local/lib/perl5/5.8.8/base.pm line 85.
BEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.8.8/Curses/UI.pm line 2.
Compilation failed in require at /var/cpanel/perl/easy/Cpanel/Easy/Apache/UI/CLI/Config.pm line 5.
BEGIN failed--compilation aborted at /var/cpanel/perl/easy/Cpanel/Easy/Apache/UI/CLI/Config.pm line 5.
Compilation failed in require at /var/cpanel/perl/easy/Cpanel/Easy/Apache/UI/CLI.pm line 404.
root@cp [/home]#

ok some more digging, need Curses::UI

root@cp [/home]# /scripts/realperlinstaller --force Curses::UI
......
......
Curses-UI-0.9607/t/lorem.pl
CPAN: File::Temp loaded ok (v0.22)
CPAN: YAML loaded ok (v0.68)

  CPAN.pm: Going to build M/MD/MDXI/Curses-UI-0.9607.tar.gz

Cannot determine perl version info from lib/Curses/UI.pm
WARNING: 'All rights reserved' in copyright may invalidate Open Source license.
*** Module::AutoInstall version 1.03
*** Checking for Perl dependencies...
[Core Features]
- Curses        ...missing.
- Term::ReadKey ...loaded. (2.30)
==> Auto-install the 1 mandatory module(s) from CPAN? [y]

*** Since we're running under CPANPLUS, I'll just let it take care
    of the dependency's installation later.
*** Module::AutoInstall configuration finished.
Checking if your kit is complete...
Looks good
Warning: prerequisite Curses 0 not found.
Writing Makefile for Curses::UI
---- Unsatisfied dependencies detected during ----
----       MDXI/Curses-UI-0.9607.tar.gz       ----
    Curses [requires]
Shall I follow them and prepend them to the queue
of modules we are processing right now? [yes]
....
....
function 'scr_set' NOT found
function 'scroll' NOT found
function 'wscrl' NOT found
function 'slk_init' NOT found
function 'slk_set' NOT found
function 'slk_refresh' NOT found
function 'slk_noutrefresh' NOT found
function 'slk_label' NOT found
function 'slk_clear' NOT found
function 'slk_restore' NOT found
function 'slk_touch' NOT found
function 'slk_attron' NOT found
function 'slk_attrset' NOT found
function 'slk_attr' NOT found
function 'slk_attroff' NOT found
function 'slk_color' NOT found
...
...
Manifying blib/man3/Curses::UI::Dialog::Dirbrowser.3
Manifying blib/man3/Curses::UI::Dialog::Calendar.3
  MDXI/Curses-UI-0.9607.tar.gz
  /usr/bin/make -- OK
Running make install
/usr/local/bin/perl "-Iinc" Makefile.PL --config= --installdeps=Curses,0
Cannot determine perl version info from lib/Curses/UI.pm
WARNING: 'All rights reserved' in copyright may invalidate Open Source license.

*** Since we're running under CPANPLUS, I'll just let it take care
    of the dependency's installation later.
Writing /usr/local/lib/perl5/site_perl/5.8.8/i686-linux/auto/Curses/UI/.packlist
Appending installation info to /usr/local/lib/perl5/5.8.8/i686-linux/perllocal.pod
  MDXI/Curses-UI-0.9607.tar.gz
  /usr/bin/make install UNINST=1 -- OK
perlmod--Install done

But no matter how many times I run that command it always says: - Curses ...missing.

and the same error when running /scripts/easyapache

[PixyMisa]

Hope I'm not hijacking this thread, but HelgeR touched on this:



cPanel installs today are hanging on the CPAN installation. The install gets through Perl and then starts the CPAN section where various questions are asked. The installer correctly autofills most of the questions and then gets to:

First, pick a nearby continent and country (you can pick several of
each, separated by spaces, or none if you just want to keep your
existing selections). Then, you will be presented with a list of URLs
of CPAN mirrors in the countries you selected, along with previously
selected URLs. Select some of those URLs, or just keep the old list.
Finally, you will be prompted for any extra URLs -- file:, ftp:, or
http: -- that host a CPAN mirror.

(1) Africa
(2) Asia
(3) Australasia
(4) Central America
(5) Europe
(6) North America
(7) Oceania
(8) South America
Select your continent (or several nearby continents) [] 4
Sorry! since you don't have any existing picks, you must make a
geographic selection.

After answering 4 (Central America), this happens:

(1) Costa Rica
Select your country (or several nearby countries) [] 4
invalid items entered, try again
(1) Costa Rica
Select your country (or several nearby countries) [] 4
invalid items entered, try again
(1) Costa Rica
Select your country (or several nearby countries) [] 4
invalid items entered, try again
(1) Costa Rica
Select your country (or several nearby countries) [] 4
invalid items entered, try again
(1) Costa Rica
...
...

Forever. I've killed the installer and manually installed CPAN. I'm rerunning the install now. Will post progress...

So far I've had this happen on one XenServer VPS and one dedicated machine.

I'm surprised this is only briefly mentioned in this forums thread today. Would think lots of others would be complaining that cPanel installs are failing. Unless this is isolated to us and HelgeR due to special circumstances?

This exact thing is happening to me: Installing on OpenVZ, CentOS 5 x86_64.

Everything works great, then it flies off to Costa Rica and never returns.

Have tried it three or four times now, happens every single time.

Update: Manually configuring CPAN first doesn't help. Restarting the CPanel installer doesn't help. Destroying and re-creating the VPS doesn't help. Already have 3 CPanel VPSes installed on this server, running the same CentOS 5 x86_64 template.

Update: Updated CPAN to latest version, configured it, and starting a fresh install now. Let's see how that goes.

Update: Doesn't work.

[HelgeR]

Just an update on my part of the problem:

As I am running a trial I decided to go with the cheapest Red Hat Enterprise Linux license available, the Desktop edition with Basic Support agreement.
This version doesnt have almost any developer packages in it and missing tons of other packages as well. Thus the cPanel installer will only find about 30-40% of the packages it should find during install.

I upgraded my license to a Desktop+Workstation subscription and a bunch of packages got installed during 2nd run with the installer, among other things openssl-devel which was quite essential according to tech support.
A tech support I must say have been extremly helpful and extremly quick to help out, which is very important for me in the future as a potential customer. Knowing that if something goes horrible wrong down the road, tech support will be helping out quickly and professionaly.

Now only thing missing is to get my license activated so I can start playing around with the UI.

Oh, on a final note, the CPAN instalation should get focus from cPanel, as thats not working at least not on Red Hat EL 5.3 desktop+workstation, have reinstalled the server OS 2 times and both times the CPAN installer went in to a loop when it came to region settings, so I had to kill the cPanel installer, run cpan and answer the startup wizard questions, quit CPAN once it started and fire up the cPanel installer again.

[PixyMisa]

It looks like if you install Perl using the CPanel Perl installer first, the main install runs okay. It hasn't finished yet, so I don't know for sure that it's all worked correctly, but it's certainly gotten past the CPAN Costa Rica event horizon.

Perl installer instructions here: PerlFAQ < AllDocumentation/AllFAQ < TWiki

Update: Not sure it worked properly; I'm getting some odd errors from Perl and elsewhere. Bleh.