Can't create a new DNS Zone neither enter to DNS Tool

[carlosloch]

Hi,

I'm having problems when trying to add a DNS zone, the system shows the following error message:

The DNS Zone could not be added because: Could not add the DNS zone xxxxxxxxx.com to the ip address xxx.xx.xxx.xxx.
Method 'AddDnsZone' from contract 'IServerAdministratorService' failed.


When I try to use the DNS tool the following error message appears:

Problem Code: Unknown Type: WebAppAPIException

Could not retrieve the DNS zones.
Method 'GetAllDnsZoneNames' from contract 'IServerAdministratorService' failed.
System.Runtime.InteropServices.COMException (0x800706BA): El servidor RPC no está disponible. (Excepción de HRESULT: 0x800706BA)
en
System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
en
System.Management.ManagementScope.InitializeGuts(Object o)
en System.Management.ManagementScope.Initialize()
en
System.Management.ManagementObjectSearcher.Initialize()
en System.Management.ManagementObjectSearcher.Get()
en
cPanel.Dns.Providers.MicrosoftDnsDataProvider.GetAllZoneNames(IPAddress serverIp)

I don't know if this is a problem with Authorizations, Windows DNS Server (2008 R2) or Enkompass.


I disabled de Windows Firewall, the services in Enkompass are running (Active Directory, Enkompass, Mail Enable, SQL Server, Web server (ISS7) are green).

The service running in Windows among others are:

Asignador de extremos de RPC
Cliente DNS
Enkompass FTP Authentication Service
Enkompass Job Manager Service
Enkompass Mail Enable Service
Enkompas Server Monitoring Service
Enkompass WCF Service
Enkompass Web Server Service
Enkompas Web Service
Llamada a procedimiento RPC
Servidor DNS

Somebody had seen this problem and could help me please??

Thanks
Carlos

[cPanelSalinas]

Are you able to create accounts without an issue?

[carlosloch]

Are you able to create accounts without an issue?

No I can't, the error message is the following:

Failed to create the new account: name carlos, domain winbox.cl.
Method 'CreateAccount' from contract 'IServerAdministratorService' failed.
System.Runtime.InteropServices.COMException (0x800706BA): El servidor RPC no está disponible. (Excepción de HRESULT: 0x800706BA)
en
System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
en
System.Management.ManagementScope.InitializeGuts(Object o)
en System.Management.ManagementScope.Initialize()
en
System.Management.ManagementObject.Initialize(Boolean getObject)
en System.Management.ManagementObject.GetMethodParameters(String methodName,
ManagementBaseObject& inParameters, IWbemClassObjectFreeThreaded& inParametersClass, IWbemClassObjectFreeThreaded& outParametersClass)
en
System.Management.ManagementObject.GetMethodParameters(String methodName)
en cPanel.Dns.Providers.MicrosoftDnsDataProvider.CreateZone(IPAddress
serverIp, String zoneName, SoaRecord soaRecord)

I guess is de DNS Zone again...

Do you have an idea to solve this??

Thanks

Carlos

[cPanelSalinas]

Check your registry settings . . HKEY_LOCAL_MACHINE\SOFTWARE\cPanel, Inc.\cPanel\PrimaryDnsServer

Make sure it's the IP of the Domain Controller. I changed this to a random IP and received the same error message you did.

[carlosloch]

Check your registry settings . . HKEY_LOCAL_MACHINE\SOFTWARE\cPanel, Inc.\cPanel\PrimaryDnsServer

Make sure it's the IP of the Domain Controller. I changed this to a random IP and received the same error message you did.

It's SOLVED!!!

Thanks you very much... you are really great man for help newbies like me...


Carlos