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Thread: Enkompass not works after update

  1. #1
    Member
    Join Date
    Aug 2006
    Posts
    27

    Default Enkompass not works after update

    My Enkompass installation autoupdated and not works now.
    I shows 404.15 error and redirects to url:


    http ://XXXMYHOSTXXX:2086/Pages/Win1/ErrorPages/HandleError.aspx?m=|http%3a%2f%2fXXXMYHOSTXXX%3a2086%2fPages%2fLoginPages%2flogin.aspx%3fReturnUrl%3d%2fdefault.aspx|83.239.187.182||Unable+to+make+the+session+state+request+to+the+session+state+server.+Please+ensure+that+the+ASP.NET+State+service+is+started+and+that+the+client+and+server+ports+are+the+same.++If+the+server+is+on+a+remote+machine%2c+please+ensure+that+it+accepts+remote+requests+by+checking+the+value+of+HKEY_LOCAL_MACHINE%5cSYSTEM%5cCurrentControlSet%5cServices%5caspnet_state%5cParameters%5cAllowRemoteConnection.++If+the+server+is+on+the+local+machine%2c+and+if+the+before+mentioned+registry+value+does+not+exist+or+is+set+to+0%2c+then+the+state+server+connection+string+must+use+either+'localhost'+or+'127.0.0.1'+as+the+server+name.|System.Web|+++at+System.Web.SessionState.OutOfProcSessionStateStore.MakeRequest(StateProtocolVerb+verb%2c+String+id%2c+StateProtocolExclusive+exclusiveAccess%2c+Int32+extraFlags%2c+Int32+timeout%2c+Int32+lockCookie%2c+Byte%5b%5d+buf%2c+Int32+cb%2c+Int32+networkTimeout%2c+SessionNDMakeRequestResults%26+results)%0d%0a+++at+System.Web.SessionState.OutOfProcSessionStateStore.DoGet(HttpContext+context%2c+String+id%2c+StateProtocolExclusive+exclusiveAccess%2c+Boolean%26+locked%2c+TimeSpan%26+lockAge%2c+Object%26+lockId%2c+SessionStateActions%26+actionFlags)%0d%0a+++at+System.Web.SessionState.OutOfProcSessionStateStore.GetItemExclusive(HttpContext+context%2c+String+id%2c+Boolean%26+locked%2c+TimeSpan%26+lockAge%2c+Object%26+lockId%2c+SessionStateActions%26+actionFlags)%0d%0a+++at+System.Web.SessionState.SessionStateModule.GetSessionStateItem()%0d%0a+++at+System.Web.SessionState.SessionStateModule.BeginAcquireState(Object+source%2c+EventArgs+e%2c+AsyncCallback+cb%2c+Object+extraData)%0d%0a+++at+System.Web.HttpApplication.AsyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()%0d%0a+++at+System.Web.HttpApplication.ExecuteStep(IExecutionStep+step%2c+Boolean%26+completedSynchronously)|System+Administrator+Interface+(SAI%2fRI)|||||0|0|MakeRequest|OutOfProcSessionStateStore


    How to fix this problem?


    Thanks in advance

  2. #2
    cPanel Staff
    Join Date
    Apr 2010
    Location
    Houston
    Posts
    160

    Default Re: Enkompass not works after update

    Please open a ticket so a support technician can take a look.
    ------
    Todd Thrash
    Technical Trainer
    cPanel University
    ------

  3. #3
    Member
    Join Date
    Aug 2006
    Posts
    27

    Default Re: Enkompass not works after update

    And all websites are down and show default IIS7 page!
    How to fix this ASAP??

  4. #4
    Member
    Join Date
    Aug 2006
    Posts
    27

    Default Re: Enkompass not works after update

    Quote Originally Posted by cPanelThrash View Post
    Please open a ticket so a support technician can take a look.
    Hello
    How can I open a ticket if I use Enkompass license provided by datacenter?
    Or should I aks the datacenter support to open this ticket?

  5. #5
    cPanel Staff
    Join Date
    Apr 2010
    Location
    Houston
    Posts
    160

    Default Re: Enkompass not works after update

    Where should I go for support? - cPanel Inc.

    You can open a ticket via our support system.
    ------
    Todd Thrash
    Technical Trainer
    cPanel University
    ------

  6. #6
    Member
    Join Date
    Aug 2006
    Posts
    27

    Default Re: Enkompass not works after update

    The ASP.NET State Service was removed after update.
    Everything works after it was reinstalled by support on the ticket.
    Thanks!

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