issue with backups

[chrisbuk]

hi

Enkompass backup runs daily. however i've found a issue

i have one account, my own user chrisd85 and i logged in to enkompass today, 2nd Feb and clicked restore backup it says:

Daily backup taken on 10/7/2011 3:09:12 AM

this backup is from October, when i connect to the backup drive its not made any new backups for several accounts.

Why would this be?

[cPanelSalinas]

Do the accounts have the daily backup role? When you receive your backup summary via email, are any accounts omitted or do any fail?

[chrisbuk]

hmm

i haven't had a backup email in sometime (prob since before last update) although some files are new so it must be executing but stopping half way.

all roles are set to All features and backups set to run daily in the backup config in enkompass.

[cPanelSalinas]

Check the WCF log for backup errors.

[chrisbuk]

Hi

theirs allot of errors relating to backups.

some snippets:

cPanel.Core Error: 0 : 2012-02-04 03:32:30Z [ERROR ] - MySQL Provider - cPanel.Database.MySql.Providers.MySqlProvider - (TID:0x16) - Unable to create backup file '\\MySQL-01\admin$\e2010c2d-e8e9-4ba3-9330-e2e9602a0d34.backup'
cPanel.Core Error: 0 : 2012-02-04 03:32:30Z [ERROR ] - MySQL Provider - cPanel.Database.MySql.Providers.MySqlProvider - (TID:0x16) - Error backing up the database cannonpr_cannon, Table wp1_commentmeta : 'Unable to create backup file '\\MySQL-01\admin$\e2010c2d-e8e9-4ba3-9330-e2e9602a0d34.backup''
Exception:
cPanel.Database.DatabaseProviderException: Unable to create backup file '\\MySQL-01\admin$\e2010c2d-e8e9-4ba3-9330-e2e9602a0d34.backup'
at cPanel.Database.MySql.Providers.MySqlProvider.BackupTable(AccountData acctData, String strDbName, String strTable, AccountArchive archive)
at cPanel.Database.MySql.Providers.MySqlProvider.BackupDatabase(AccountData acctData, String strDB, AccountArchive archive)
Inner Exception:

cPanel.Core Error: 0 : 2012-02-04 05:02:48Z [ERROR ] - Backups - cPanel.Core.Backup.Backups - (TID:0x16) - MySql Database for account lmqadmin failed to backup because of Exception attempting to backup user lmqadmin because of Exception attempting to backup database lmqadmin_aviation because of Error backing up the database lmqadmin_aviation, Table lmq_additional_htmlblob_users : 'Unable to create backup file '\\MySQL-01\admin$\58dbb300-434f-4aad-86fa-67d248988d00.backup''
cPanel.Core Error: 0 : 2012-02-04 05:02:48Z [ERROR ] - Backups - cPanel.Core.Backup.Backups - (TID:0x16) - Exception backing up account lmqadmin
Exception:
cPanel.Database.DatabaseProviderException: Exception attempting to backup user lmqadmin because of Exception attempting to backup database lmqadmin_aviation because of Error backing up the database lmqadmin_aviation, Table lmq_additional_htmlblob_users : 'Unable to create backup file '\\MySQL-01\admin$\58dbb300-434f-4aad-86fa-67d248988d00.backup''
at cPanel.Core.Backup.Backups.BackupAccountToArchive(AccountData account, AccountArchive archive, IPAddress dnsServer)
at cPanel.Core.Backup.Backups.TriggerSystemBackup(BackupConfig config, IPAddress dnsServer, String serverContactEmail, String iisShare, String[] accountNames, VersionInfo version)
Inner Exception:

cPanel.Core Error: 0 : 2012-02-04 05:03:38Z [ERROR ] - MySQL Provider - cPanel.Database.MySql.Providers.MySqlProvider - (TID:0x16) - Unable to create backup file '\\MySQL-01\admin$\360783bf-563c-4041-8050-a41916672cb8.backup'
cPanel.Core Error: 0 : 2012-02-04 05:03:38Z [ERROR ] - MySQL Provider - cPanel.Database.MySql.Providers.MySqlProvider - (TID:0x16) - Error backing up the database lynne_lynne, Table hyve_autologin : 'Unable to create backup file '\\MySQL-01\admin$\360783bf-563c-4041-8050-a41916672cb8.backup''
Exception:
cPanel.Database.DatabaseProviderException: Unable to create backup file '\\MySQL-01\admin$\360783bf-563c-4041-8050-a41916672cb8.backup'
at cPanel.Database.MySql.Providers.MySqlProvider.BackupTable(AccountData acctData, String strDbName, String strTable, AccountArchive archive)
at cPanel.Database.MySql.Providers.MySqlProvider.BackupDatabase(AccountData acctData, String strDB, AccountArchive archive)
Inner Exception:

500k xml file too, all seem to be relating to MySQL backups.

[cPanelSalinas]

What version of Enkompass are you running. We made improvements to the way we handle MySQL backups in 2.4.0.43.

[chrisbuk]

Hi

I am Using Enkompass™ Version 2.4.0.48.6259.15676

[cPanelSalinas]

I recommend opening a support ticket.