MySql Service

[ScottT]

Hello, My Enkompass server is not recognizing the MySql service on the same local machine. Also, customers do not see a MySql icon in their Website Owner control panel.

I installed MySql after installing Enkompass. I am using the correct root password. I am able to add the MySql service in the Enkompass Server Manager, but it fails the MySqlService test. ServerConnection and Certificate Tests pass. I also get this error message when I try to manage the MySql service:

Manage MySql Service
Error occurred while installing certificate service. Exception: Failed to install the Certificate Service on 192.168.3.31. Method 'InstallCertificateService' from contract 'IServerAdministratorService' failed.

Any suggestions on how I can get Enkompass to see MySql? Thanks.

[cPanelJenn]

Two things I would verify first:

1) Is the Windows Firewall turned on? I would turn it off.

2) When configuring the instance for MySQL, did you enable remote connections for the root user? If not, the connections will be blocked.

If it's still failing, you might want to open a ticket so one of our Analysts can take a look at the server.

[ScottT]

I opened a support ticket and the analyst could not find any problems. He reinstalled MySql and that fixed the problem. Thanks for your help.

[jacksony]

I am having this problem too:

I am going through the Initial Setup now, but when I tried to install the various servers (MySQL, SmarterMail etc),

It gives the following error:

Error occurred while installing certificate service. Exception: Failed to install the Certificate Service on xxx. Method 'InstallCertificateService' from contract 'IServerAdministratorService' failed.