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Thread: Mystery subdomain

  1. #1
    Registered Member
    Join Date
    Jul 2011
    Posts
    22

    Default Mystery subdomain

    Hi all,

    Ran in to an odd issue this afternoon: Tried to add a submail mail.mydomain.com and received the error "domain already exists". I think I might have added it and removed it in the past when I was testing things but it seems stuck now.

    I have searched all over the server for traces of this subdomain I have looked in:
    Windows DNS
    IIS 7.5
    Registry
    Searched the hard drives
    I even tried to look through the WCF backend with C#

    Where else does Enkompass keep information about sub domains? Any ideas?

  2. #2
    Registered Member
    Join Date
    Jul 2011
    Posts
    22

    Default Re: Mystery subdomain

    The exact error I receive in the WSO is "Could not create mail: The subdomain entered already exists on the system."

  3. #3
    cPanel Staff Eric's Avatar
    Join Date
    Nov 2007
    Location
    Texas
    Posts
    645
    cPanel/WHM Access Level

    Root Administrator

    Default Re: Mystery subdomain

    Howdy,

    Could you enter a ticket please? We would like to take a look at this.

    Thanks!

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