Odd error trying to create a user...

[chrisbuk]

Hi

A reseller is trying to add an account and is getting this error below. I've rebooted the enkompass CP server but this did not help.

Failed to create the new account: name rbchart, domain *removed*.
Method 'CreateAccount' from contract 'IServerAdministratorService'
failed.
Error creating new account
AdsAccountUtilities::CreateAccount: Unable to create the Organizational Unit for the cPanel Account

[Nothingman]

I'm a new user to Enkompass and I struck the same error. In my case the problem was caused by the Account being created was the same as a plan in the system. I ended up taking a copy of the plan cloning it to a new name then deleting the old plan (this was my first account so no one else was using that plan) I was then able to create a new account using the account name I needed.

Example of how to replicate the problem;

1. Create a new plan called 'testplan'
2. Create a new account and give it the username 'testplan'

As you hit the end of the account creation process you'll see the error OP reported.

Again, this is my first account, your problem may be completely different, hope this helps someone out.