Unable to obtain a valid license; contact cPanel

[NewLion]

I am having a similar problem... My working and active Enkompass lincense suddenly deactivated and now I cannot access the admin or wso interface. Existing sites are loading up fine though.

[did-vmonroig]

We're having installation problem, too.

In a virtualized server with VirtualBox, Windows 2008 R2 Standard operating system, install can not pass license validation step:

"Unable to obtain valid license; contact cPanel."

Previous to the error message, a Microsoft Visual C++ Runtime Library window:

"This application has requested the Runtime to terminate in an unusual way."

We've tested for correct license in License Verification - cPanel Inc., than installer detects correct own IP from http://cpanel.net/myip, and "nslookup auth.cpanel.net" response is correct and "telnet auth.cpanel.net 2089" conencts and shows "200 cPanel License Service Version 28.3 on 'auth5' [AV+,ENCF]".

We've attempted uninstallin .NET 3.5 SP1, reinstalling and restarted installtiuon, without success.

Log extract from installation (IP disclosed):

Action 14:29:34: TestLicense. 
Action start 14:29:34: TestLicense.
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSIF607.tmp-\
SFXCA: Binding to CLR version v2.0.50727
Calling custom action UserInterfaceActions!UserInterfaceActions.CustomActions.TestLicense
Begin TestLicense
Testing license for x.x.x.x
License test FAILED
Unable to obtain a valid license; contact cPanel.
MSI (s) (0C!9C) [14:30:33:025]: Product: Enkompass -- Unable to obtain a valid license; contact cPanel.

SFXCA: RUNDLL32 returned error code: 3
CustomAction TestLicense returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 14:30:33: TestLicense. Return value 3.
Action ended 14:30:33: INSTALL. Return value 3.
Action ended 14:30:33: ExecuteAction. Return value 3.
Action 14:30:33: FatalError. 
Action start 14:30:33: FatalError.
Action 14:30:33: FatalError. Dialog created
Action ended 14:30:34: FatalError. Return value 2.
Action ended 14:30:34: INSTALL. Return value 3.
=== Logging stopped: 06/02/2012  14:30:34 ===
MSI (c) (4C:2C) [14:30:34:247]: Product: Enkompass -- Installation failed.

MSI (c) (4C:2C) [14:30:34:247]: Windows Installer installed the product. Product Name: Enkompass. Product Version: 2.4.0.48. Product Language: 1033. Manufacturer: cPanel, Inc.. Installation success or error status: 1603.

[cPanelSalinas]

Is this a single server setup? AD and Enkompass on the same server?

[did-vmonroig]

Is this a single server setup? AD and Enkompass on the same server?

It's a single server setup, with AD and Enkompass in same server.

[cPanelSalinas]

Can you check Event Viewer >> Administrative Events to see if you get a different/better error? It should show as "Enkompass MSI" or something similar.

[did-vmonroig]

Can you check Event Viewer >> Administrative Events to see if you get a different/better error?

Here you have an event viewer export of an installation try. As you may notice, it's in spanish, so if you need some translation, feel free to ask:

Información	06/02/2012 14:30:34	MsiInstaller	1033	Ninguno	Windows Installer instaló el producto. Nombre del producto: Enkompass. Versión del producto: 2.4.0.48. Idioma del producto: 1033. Fabricante: cPanel, Inc.. Resultado de la instalación: 1603.
Información	06/02/2012 14:30:34	MsiInstaller	11708	Ninguno	Product: Enkompass -- Installation failed.
Información	06/02/2012 14:30:33	Microsoft-Windows-CertificateServicesClient-CertEnroll	64	Ninguno	La inscripción de certificado para Sistema local cargó correctamente la directiva desde el servidor de directivas 
Información	06/02/2012 14:30:33	Microsoft-Windows-CertificateServicesClient-CertEnroll	65	Ninguno	La inscripción de certificado para Sistema local se autenticó correctamente por el servidor de directivas {CDEA1A5D-7E53-4FFD-9418-D7CC2089108C}
Información	06/02/2012 14:30:33	Microsoft-Windows-RestartManager	10001	Ninguno	Finalizando sesión 0 iniciada ‎2012‎-‎02‎-‎06T13:29:16.690637600Z.
Información	06/02/2012 14:30:33	MsiInstaller	1042	Ninguno	Finalizando una transacción de Windows Installer: C:\Temp\EnkompassSetup-2.4.0\Enkompass.msi. Id. de proceso del cliente: 3148.
Error	06/02/2012 14:30:33	MsiInstaller	1013	Ninguno	Product: Enkompass -- Unable to obtain a valid license; contact cPanel.
Información	06/02/2012 14:30:31	SceCli	1704	Ninguno	Se ha aplicado correctamente la directiva de seguridad en los objetos de directiva de grupo.
Error	06/02/2012 14:30:11	Application Error	1000	(100)	"Nombre de la aplicación con errores: rundll32.exe_MSIF607.tmp, versión: 6.1.7600.16385, marca de tiempo: 0x4a5bc9e0
Nombre del módulo con errores: msvcrt.dll, versión: 7.0.7600.16385, marca de tiempo: 0x4a5bdfbe
Código de excepción: 0x40000015
Desplazamiento de errores: 0x000000000002aa8e
Id. del proceso con errores: 0xeb0
Hora de inicio de la aplicación con errores: 0x01cce4d35d8fcb5c
Ruta de acceso de la aplicación con errores: C:\Windows\system32\rundll32.exe
Ruta de acceso del módulo con errores: C:\Windows\system32\msvcrt.dll
Id. del informe: b0efc1f8-50c6-11e1-acfa-020000226322"
Información	06/02/2012 14:29:16	Microsoft-Windows-RestartManager	10000	Ninguno	Iniciando sesión 0 - ‎2012‎-‎02‎-‎06T13:29:16.690637600Z.
Información	06/02/2012 14:29:16	MsiInstaller	1040	Ninguno	Iniciando una transacción de Windows Installer: C:\Temp\EnkompassSetup-2.4.0\Enkompass.msi. Id. de proceso del cliente: 3148.

Log posted as attachment, because format problems.

By the way, thank you for your help.

[cPanelSalinas]

This is what you're using for virtualization?

https://www.virtualbox.org/wiki/Downloads

[cPanelSalinas]

I just made 2 attempts to install Windows Server 2008 R2 on VirtualBox and, both times, my image blue-screened. I'm giving up.

All of our testing is on Hyper-V. And I've had good luck with VMWare.

[did-vmonroig]

This is what you're using for virtualization?

https://www.virtualbox.org/wiki/Downloads

Yes, VirtualBox version 4.1.2, with Ubuntu 10.04 Server as host.

[did-vmonroig]

I just made 2 attempts to install Windows Server 2008 R2 on VirtualBox and, both times, my image blue-screened. I'm giving up.

Weird... I remember Windows Server 2008 R2 installation pretty straightforward. I could export an image for you if you wish to continue testing, with Windows recently installed (in spanish, sorry). I'm currently generating one, so it's not a problem for me.

[cPanelSalinas]

No, thank you. I just thought I'd give it a try before saying it's unsupported.

Good luck!

[did-vmonroig]

No, thank you. I just thought I'd give it a try before saying it's unsupported.

Good luck!

Ok. It's a shame.

Thank you for your time, anyway.

[cPanelSalinas]

Looking through our ticket system, we've seen similar dll errors a couple of times on physical servers. The only solution on those was to re-image the machines.

[iD@nny !]

Can anyone please tell me how long does it take to cPanel to activate this license ?

Thanks

[Brandyoldfashio]

Has anyone found the solution to this problem yet? I am stuck with the exact same error message.

I am running win server 2008R2, registered for a free 1 yr license for 2 IP addresses