Backup timeouts in scripts/cpbackup [Case 48571]

[briansol]

Here's the log from my back up of my biggest (and most important) site.

Some days it works, other days it does not.

..........

size is: 14125448003
Net::FTP=GLOB(0x856e080)<<< 220 (vsFTPd 2.0.5)
Net::FTP=GLOB(0x856e080)>>> USER xxxxxxx
Net::FTP=GLOB(0x856e080)<<< 331 Please specify the password.
Net::FTP=GLOB(0x856e080)>>> PASS xxxxxx
Net::FTP=GLOB(0x856e080)<<< 230 Login successful.
Net::FTP=GLOB(0x856e080)>>> TYPE I
Net::FTP=GLOB(0x856e080)<<< 200 Switching to Binary mode.
Net::FTP=GLOB(0x856e080)>>> MKD /ftpbackup/
Net::FTP=GLOB(0x856e080)<<< 550 Create directory operation failed.
Net::FTP=GLOB(0x856e080)>>> MKD /ftpbackup//daily
Net::FTP=GLOB(0x856e080)<<< 550 Create directory operation failed.
Net::FTP=GLOB(0x856e080)>>> CWD /ftpbackup//daily
Net::FTP=GLOB(0x856e080)<<< 250 Directory successfully changed.
Net::FTP=GLOB(0x856e080)>>> ALLO 14125448003
Net::FTP=GLOB(0x856e080)<<< 202 ALLO command ignored.
Net::FTP=GLOB(0x856e080)>>> PASV
Net::FTP=GLOB(0x856e080)<<< 227 Entering Passive Mode (xxxxxx)
Net::FTP=GLOB(0x856e080)>>> STOR xxxxxxxx.tar.gz
Net::FTP=GLOB(0x856e080): Timeout at /scripts/cpbackup line 787
Net::FTP=GLOB(0x856e080)>>> QUIT
Net::FTP=GLOB(0x856e080)<<< 150 Ok to send data.

specifically,
Timeout at /scripts/cpbackup line 787

Can I Change this, and if so, how?

and why am i getting double // folder paths?
and why does it try to make the folders every time instead of trying to change to it first?



I'm using FTP backup to a Nas on an internal network IP on a gbps port.

[ilw]

+1.

Thank you.

[briansol]

Is there any way to get some support on this issue?

[cPanelTristan]

Have you tried increasing the FTP timeout in /etc/pure-ftpd.conf file in case it is due to that timeout specifically? The /etc/cpbackup script on that line does not have a timeout value set nor was I able to locate a timeout in cpbackup script itself. The FTP timeout is set in this line in /etc/pure-ftpd.conf file:

MaxIdleTime 15

You would want to ensure that both servers are not hitting that timeout value. If it doesn't end up being the FTP service causing the timeout, then please note opening up a ticket would be the best course of action if you need a response within a set timeframe. You can open up a ticket via WHM > Support Center > Contact cPanel or using the link in my signature.

[briansol]

Thank you, i've increased that setting to 30 and will see how it goes tonight.

It fails every night, but will complete successfully when running it via --force switch.

[cPanelTristan]

It appears the timeout is being set in the Net::FTP module used by the backups. I've opened up a case #48571 internally to request that an option be added to increase the timeout when configuring backups in WHM > Backup > Configure Backup area.

[briansol]

Thank you. I look forward to a fix.

[briansol]

Update: the setting change to 30 made it last longer (timeout after 40 min instead of 12)
but still had similar errors.

Net::FTP=GLOB(0x9aacc20)>>> STOR xxxxx.tar.gz
Net::FTP=GLOB(0x9aacc20): Timeout at /scripts/cpbackup line 787
Net::FTP=GLOB(0x9aacc20)>>> QUIT
Net::FTP=GLOB(0x9aacc20): Timeout at /scripts/cpbackup line 788

[cPanelTristan]

If changing that FTP setting did help it a bit, you might try adjusting to 60 minutes instead. How long does that account's backup normally take when it is successful?

[briansol]

It takes about 2 hours (total) for the whole server to complete. The other sites are small <.5gb where as this one is 14gb in size and thus takes most of the time.

[cPanelTristan]

You might then want to change it to 150 for 150 minutes and see if it does actually help, since changing the setting previously appeared to have some type of impact.

[briansol]

Upped to 150. we'll see what happens tonight.

thx

[hostingsql]

This causes the timeout:

Net::FTP=GLOB(0x856e080)<<< 227 Entering Passive Mode (xxxxxx)

[cPanelTristan]

Yes, which is why we have a case opened (48571) about allowing Net::FTP timeout to be changed. The FTP timeout in /etc/pure-ftpd.conf is only being adjusted further as it appeared to help previously when it was changed as well.

[briansol]

Upped to 150. we'll see what happens tonight.

thx

Backup failed completely last night with this setting. log file just stops at:

Net::FTP=GLOB(0x962b474)>>> CWD /ftpbackup//daily
Net::FTP=GLOB(0x962b474)<<< 250 Directory successfully changed.
Net::FTP=GLOB(0x962b474)>>> ALLO 13564636611
Net::FTP=GLOB(0x962b474)<<< 202 ALLO command ignored.
Net::FTP=GLOB(0x962b474)>>> PASV
Net::FTP=GLOB(0x962b474)<<< 227 Entering Passive Mode (10,0,78,85,218,236)
Net::FTP=GLOB(0x962b474)>>> STOR xxxxx.tar.gz
Net::FTP=GLOB(0x962b474)<<< 150 Ok to send data.