[Case 50665] Make autoresponder reply to every email, with no interval

[deeem119]

Title says it all - I've tried setting the value as 0 - it just makes the autoresponder reply once to a particular sender and never again. I have a need for an unmonitored email box that autoresponds to every single email it receives, even if the same person sends multiple emails to it per hour. Can this be done?

Thanks,

[friedmayofan]

This should be in the feature request thread. However, it's really two things:
1. http://forums.cpanel.net/f145/config...ly-150533.html
and.
2. unlimited replies -- no time frame for single reply windows basically. this seems like it should be a feature but I have been looking to enable it as well... anybody know where? Can this be done? If not Should be a feature req...

[lorio]

What is the intended behaviour of the autoresponder if the interval is set to zero?

Just one response and than never again?
Or respond always.

The documentation isn't stating anything about what 0 means. It is a positive integer ;-)


Another interesting behaviour is when you have two autoresponder activated in the same account and someone is mailing to these to autoresponders. What will happen? Two answers? Or one answer? Try it on your own and post your result. Thanks.

[cPanelTristan]

Hello,

The documentation isn't stating anything about what 0 means. It is a positive integer ;-)

It doesn't appear that 0 is sending emails without any interval involved. I tested changing it to 0 and didn't receive another email afterward on the baseline test performed. I will have to wait another hour to see if a second email after that receives a response.

As for your second notation, what behavior are you seeing when this happens? It actually appears to me that after sending an auto responder to any email account on the domain, I'm not receiving another auto responder for any of the other emails (it doesn't have to be an email sent to both parties). It would be helpful if you could provide the behavior that you are seeing.

Thanks!

[lorio]

Thanks for testing it out.

It doesn't appear that 0 is sending emails without any interval involved.

To me it seems that 0 mean onetime only. But it that the case you can set "One Hour" as the minimum.

Most of us would say. That's fine.

It would be helpful if you could provide the behavior that you are seeing.

Since I cannot set the intervall to none (respond to every email you receive), the interval is set to 1 hour.

Technically the interval is checked via the Emailadresses of the incoming emails on the account.
The autoresponder emailadresses seems to be irrelevant.

That means if you send an email to more than one autoresponder you only get one response from one autoresponder.
After that your emailadress is in interval routine and responses are suppressed.

In other words. You have a company with 10 people. Two are on vacation and activate their autoresponder.
All people of the company get an email from one person. The person will only receive the onvaction mail from one autoresponder.

Is that a bug with a certain build. Is that by design? If yes, than a complete deactivation of interval sending should be implemented to be able to sent more than one person on vaction at once ;-)

I have filed that behaviour as bug.



Another question about the behaviour of the autoresponder is how are email inside the account/domain are handled?
Is the autoresponder reacting on email sent inside the domain exactly the same?

[cPanelTristan]

Since you've mentioned that you have filed a report for that behavior, what is the ticket number for your bug report?

[lorio]

I am not often submitting bug reports. It seems that the old bugzilla system isn't available anymore? A direct link to allow others to provide feedback to a bug seems to be not possible just after submitting a ticket.

I can only provide you the request id of the ticket ( 1761934 ).

[iCARus]

We have similar problems with latest version. Three autoresponders are enabled and when we send to all three emails, we receive only from the first one auto-reply.

[xanubi]

We have similar problems with latest version. Three autoresponders are enabled and when we send to all three emails, we receive only from the first one auto-reply.

Exactly the same problem here!!

What must we do to resolve?

[lorio]

The bugs were confirmed. The interval = 0 seems to be not sending emails at all. I don't see a quick fix or workaround.
If the interval=0 would mean a respond sent every time a email is received we have our workaround.

[cPanelTristan]

There is a temporary workaround for the issue. In /home/username/.autorespond folder where username is the cPanel username, edit file emailuser\@domain.com.json (where emailuser is the email account having the autoresponder and domain.com is the domain name):

{"start":null,"stop":null,"interval":"#"}

Change to this line:

{"start":null,"stop":null,"interval":"1"}

We normally set it in seconds and 0 is being disregarded. If you set it to 1, then it will default to 1 second. You can test this by setting an autoresponder for 1 hour and notice that it will put 3600 (60 x 60 = 3600) in the file.

[visualmtb]

we have been using Autoresponders and a interval of 0 always allowed unlimited amounts of autoresponses and now it is not working. This is definitely a bug. Anyone know when this will be fixed?

[cPanelTristan]

A case has been flagged to the forum thread to indicate it has an open bug report for the issue. We do not have any ETA for the resolution, but the changelog at Change Logs can be viewed for when the case has been pushed into a set version.

Of note, right now, this case is only set to be corrected in 11.32/11.31 (11.31.0.19) and hasn't been set to be backported to 11.30.

[visualmtb]

There is a temporary workaround for the issue. In /home/username/.autorespond folder where username is the cPanel username, edit file emailuser\@domain.com.json (where emailuser is the email account having the autoresponder and domain.com is the domain name):

{"start":null,"stop":null,"interval":"#"}

Change to this line:

{"start":null,"stop":null,"interval":"1"}

We normally set it in seconds and 0 is being disregarded. If you set it to 1, then it will default to 1 second. You can test this by setting an autoresponder for 1 hour and notice that it will put 3600 (60 x 60 = 3600) in the file.

This Tweek did not work that well. It worked for a bit then stopped?

What I did instead is changed the filenames and format back to the older way. Change the emailuser\@domain.com.json file name back to emailuser\@domain.com.conf (the original way autoresponders filenames were saved) and in the file remove {"start":null,"stop":null,"interval":"0"} and add:

interval=0

wait 1 hour to clear the interval then all the autoresponders will go back to normal.

[visualmtb]

Would anyone happen to know which version this was working OK or which version the problem began?