Multi Account Transfer Tool Features and Fix

[VeZoZ]

I'll first go through the issues that are currently not addressed by the transfer tool:

• When restoring an account and different MX records exist to an outside server it still sets the domain to /etc/localdomains. This even the case when on the old server it was in /etc/remotedomains. It should be checking this or somehow know this when doing the restore.
• It does not set the counters in /var/cpanel/counters properly on a transfer. It leaves them owned by root rather than the users account like they were on the old server.
• It does not transfer horde data of an account. I'm not sure if it even grabs this data when doing a single account backup. It should be doing this as some users use features like the address book. If other web mails use mysql as well it might not be grabbing their data either.
• It does not handle customized dns zones properly. A user could make something like say blog.theirdomain.com. It gets transferred and it was pointing to say 5.4.3.2 and it will then switch it to be the accounts new ip. This even when before it was not pointing at an actual Ip on the old server either. It might be a good idea to do a check of some sort? If the Ip does not match the old IP it's probably pointing externally or and should be left as is.

Some features I'd love to see added:

• The ability to select all sites on a specific IP. Right now you cannot do this so if you're moving just sites on one IP you have to basically manually find them or not even use the tool at all and use your own script. It probably should also list the IP's of sites before their move anyways
• Ability to set things before hand in the transfer. So I'm moving a reseller with say 10 accounts with 2 of them being on their own IP's. I'd like the ability to specify the IP's they should have. Right now you cannot do this so you have to do dedicated IP accounts one by one. If you could specify their IP's to be used it would speed up the process.
• Sort of the same idea as above the ability to set the IP's used for the entire restore. Right now you need to modify your primary shared ip in the settings for each set going across. If you could specify it for the transfer it would save clicking around constantly.
• Ability to set the NS records that should be used for a set of accounts being restored. Right now it relies on the server getting the accounts it's name servers set in the basic settings. This is not ideal when you're dealing with resellers. So you end up changing the basic settings constantly to reflect the name servers you want to specify
• Ability to sort the order in which you do the transfer. For example some cases you might want to do largest to smallest in terms of space. Or alphabetical on domain rather than username.
• The ability to have it actually install the SSL certificate. In a lot of cases you'll want that SSL certificate installed and already have it set to an IP that will be dedicated. Yet you cannot do that and you have to then do it after the fact. This might make further sense when you specify the IP's of some accounts for cases where you want to assign a specific IP and thus most likely will be dedicated.

I'm sure I could come up with even more bugs or features I wish were there but are not. I know some things would be amazing to have like how to deal with data sync issues better by moving say home directory data before doing mysql data for example. 11.25 address the home directory if you want to do it yourself though.

[cPanelDon]

I'll first go through the issues that are currently not addressed by the transfer tool:

• When restoring an account and different MX records exist to an outside server it still sets the domain to /etc/localdomains. This even the case when on the old server it was in /etc/remotedomains. It should be checking this or somehow know this when doing the restore.
• It does not set the counters in /var/cpanel/counters properly on a transfer. It leaves them owned by root rather than the users account like they were on the old server.
• It does not transfer horde data of an account. I'm not sure if it even grabs this data when doing a single account backup. It should be doing this as some users use features like the address book. If other web mails use mysql as well it might not be grabbing their data either.
• It does not handle customized dns zones properly. A user could make something like say blog.theirdomain.com. It gets transferred and it was pointing to say 5.4.3.2 and it will then switch it to be the accounts new ip. This even when before it was not pointing at an actual Ip on the old server either. It might be a good idea to do a check of some sort? If the Ip does not match the old IP it's probably pointing externally or and should be left as is.

Some features I'd love to see added:

• The ability to select all sites on a specific IP. Right now you cannot do this so if you're moving just sites on one IP you have to basically manually find them or not even use the tool at all and use your own script. It probably should also list the IP's of sites before their move anyways
• Ability to set things before hand in the transfer. So I'm moving a reseller with say 10 accounts with 2 of them being on their own IP's. I'd like the ability to specify the IP's they should have. Right now you cannot do this so you have to do dedicated IP accounts one by one. If you could specify their IP's to be used it would speed up the process.
• Sort of the same idea as above the ability to set the IP's used for the entire restore. Right now you need to modify your primary shared ip in the settings for each set going across. If you could specify it for the transfer it would save clicking around constantly.
• Ability to set the NS records that should be used for a set of accounts being restored. Right now it relies on the server getting the accounts it's name servers set in the basic settings. This is not ideal when you're dealing with resellers. So you end up changing the basic settings constantly to reflect the name servers you want to specify
• Ability to sort the order in which you do the transfer. For example some cases you might want to do largest to smallest in terms of space. Or alphabetical on domain rather than username.
• The ability to have it actually install the SSL certificate. In a lot of cases you'll want that SSL certificate installed and already have it set to an IP that will be dedicated. Yet you cannot do that and you have to then do it after the fact. This might make further sense when you specify the IP's of some accounts for cases where you want to assign a specific IP and thus most likely will be dedicated.

I'm sure I could come up with even more bugs or features I wish were there but are not. I know some things would be amazing to have like how to deal with data sync issues better by moving say home directory data before doing mysql data for example. 11.25 address the home directory if you want to do it yourself though.

Please refrain from combining multiple feature requests into one thread; please separate each feature request into a separate, unique thread.

[VeZoZ]

Please refrain from combining multiple feature requests into one thread; please separate each feature request into a separate, unique thread.

All revolves around one tool and improving it. I'm not sure if you read it or not but 10 topics all about adding little tiny things to the transfer tool seems silly. If it involved different features sure but this all involves the transfer tool. In fact probably get banned for spamming this section if I posted a topic for each of those points.

[cPanelDon]

I understand that some of the items can be combined into a single feature request, with details shown in an example, such as the "ability to set things before hand in the transfer" that could include "the ability to set the IP's used" and the "ability to set the NS records that should be used."

A few of the listed items may require a ticket submission, specifically, if you believe there is a bug in certain data not being transferred, such as Horde, or custom DNS entries, then please submit a ticket. You may use the link in my forums signature to initiate the ticket submission.

[cpanelkenneth]

All revolves around one tool and improving it. I'm not sure if you read it or not but 10 topics all about adding little tiny things to the transfer tool seems silly. If it involved different features sure but this all involves the transfer tool. In fact probably get banned for spamming this section if I posted a topic for each of those points.

Of the feature portion of the list, only one is a 'little tiny thing.' Please break those into their own threads. The 'little tiny thing' is The ability to select all sites on a specific IP.

The Counter bug is resolved in cPanel 11.25

[electric]

• When restoring an account and different MX records exist to an outside server it still sets the domain to /etc/localdomains. This even the case when on the old server it was in /etc/remotedomains. It should be checking this or somehow know this when doing the restore.
• It does not handle customized dns zones properly. A user could make something like say blog.theirdomain.com. It gets transferred and it was pointing to say 5.4.3.2 and it will then switch it to be the accounts new ip. This even when before it was not pointing at an actual Ip on the old server either. It might be a good idea to do a check of some sort? If the Ip does not match the old IP it's probably pointing externally or and should be left as is.

Are these fixed yet in any version of cpanel? We have several hundred transfers to do in the next 24 hours and many of them have custom MX records, A records, etc...

Are you telling me we must manually find and "fix" these after the transfers are completed?

We're using cpanel dns clustering, and both old/new servers are connected to the cluster. Does that make any difference?

Thanks.

[VeZoZ]

It's not fixed and as far as I can tell and it might be more underlying issue than just the transfer portion itself. I think it may be an issue with the whole logic as far as IP addresses are concerned. When you do a change IP address on an account I believe it will also resets any custom A entries in the dns zone back to whatever this new IP is.

[cPanelDon]

It's not fixed and as far as I can tell and it might be more underlying issue than just the transfer portion itself. I think it may be an issue with the whole logic as far as IP addresses are concerned. When you do a change IP address on an account I believe it will also resets any custom A entries in the dns zone back to whatever this new IP is.

If there is recurring difficulty of a suspected bug please submit a support request so the details may be fully investigated. Submitting a support request will ensure the issue can be properly documented, tracked and resolved.

[cPanelDavidG]

In fact probably get banned for spamming this section if I posted a topic for each of those points.

Nope, it's actually a practice we recommend for when you have more than 1 feature request, even if it's 10 or 25 requests. It actually makes our jobs easier .

It seems the bug related issues have been addressed via other channels. For the remaining feature requests, I've separated them out onto the following threads for further review by the forum community:

Add IP-related (including SSL cert) functionality to Multi/Account Transfer Tool

http://forums.cpanel.net/f145/custom...er-164190.html

Set order of transferring accounts on Multi-Account Transfer

I am now closing and archiving this thread as discussion will now occur on those other threads. If there are any unresolved issues, please send me a PM.