Community Forums
Connect with us on LinkedIn
Results 1 to 4 of 4
  1. #1
    Member
    Join Date
    Apr 2003
    Posts
    101

    Default New Feature - Submit a support request

    If enabled, will this allow my resellers clients to submit requests of us also? I ask because if so, I don't want to enable it, as we remain anonymous to our resellers clients, and they provide their own support.

    I've already upgraded our cPanel servers to pro, it's just a matter of whether or not I want to configure the support option.

  2. #2
    Member fastactionhost's Avatar
    Join Date
    Jul 2003
    Posts
    17

    Default

    As a default, this will relay ALL inquiries to whatever you setup as root.

    Resellers will then need to go in and change it to what they want it to be.

  3. #3
    Member
    Join Date
    Apr 2003
    Posts
    101

    Default Thanks

    That's what I needed to know. Thank you.

  4. #4
    Member
    Join Date
    Apr 2003
    Location
    Lewisville, Tx
    Posts
    968

    Default

    This is great and all, but this means it will be overwritten with each update unless your chattr the file. That can cause other issues though. Can we please get this integrated?
    Kris
    NCServ, LLC.
    WebHosting - Dedicated Servers - Colocation
    sales@ncerv.com

Similar Threads & Tags
Similar threads

  1. support request submit
    By 4now in forum cPanel and WHM Discussions
    Replies: 1
    Last Post: 08-13-2007, 12:35 PM
  2. Configuring "Submit a Support Request" feature?
    By markfrompf in forum New User Questions
    Replies: 6
    Last Post: 11-28-2006, 05:25 PM
  3. Submit a Support Request
    By SACHIN in forum cPanel and WHM Discussions
    Replies: 1
    Last Post: 11-14-2005, 06:15 AM
  4. New Feature - Submit a support request
    By bonnmac in forum cPanel and WHM Discussions
    Replies: 3
    Last Post: 04-17-2004, 04:54 PM
  5. Submit Support Request etc...
    By mayava in forum cPanel and WHM Discussions
    Replies: 4
    Last Post: 03-12-2004, 10:28 PM
Linkedin       Facebook       Twitter       RSS       Flickr       YouTube