Why is so easy to terminate accounts? [Case 4885]

[Kent Brockman]

When you want to terminate an account, you simply select the domain and click on Terminate. I've found that sometime a newbie user of reseller plans have deleted an account by mistake. Shouldn't be a Yes/No confirmation at that attempt?

Regards

[cpanelkenneth]

When you want to terminate an account, you simply select the domain and click on Terminate. I've found that sometime a newbie user of reseller plans have deleted an account by mistake. Shouldn't be a Yes/No confirmation at that attempt?

Regards

That is interesting. When terminating multiple accounts one is required to populate a text field with a sentence. Something similar should be applied to single account termination.

[Kent Brockman]

That is interesting. When terminating multiple accounts one is required to populate a text field with a sentence. Something similar should be applied to single account termination.

Yep, enabling that for single account termination will lower my aspirin budget hahahaha

Tell me if this suggestion need to be required via bugzilla.

[cpanelkenneth]

Yep, enabling that for single account termination will lower my aspirin budget hahahaha

Tell me if this suggestion need to be required via bugzilla.

I submitted a feature request to the developers.

[Kent Brockman]

Thank you very much!!!
Cheers!

[brianoz]

Yes, a confirmation should be requested, thought of that myself recently.

We use the /scripts/prekillacct script to do a backup of the account when it is deleted, and these backups are kept in a special directory like /backup/killedaccts so it's always easily possible to restore a terminated account.

[Kent Brockman]

I submitted a feature request to the developers.

Sorry for bumping but yesterday one reseller accidentally deleted the wrong account. Will this feature request be attended sometime?

(Move to Feature Requests)

[brianoz]

Sorry for bumping but yesterday one reseller accidentally deleted the wrong account. Will this feature request be attended sometime?

You don't need this as badly as you think; we have a drop in script which backs up the account at time of deletion so it can be very easily restored.

Check out prekillacct – backup cpanel accounts on termination | whmscripts

[DjiXas]

Hell no!

If you are new and have no idea what to do, just go and do something else in life.

Multiple acc terminate is already painful, where you have to copy/paste yes, yes, ytes, I really want to kill those accounts.

I vote for NO.

[Kent Brockman]

You don't need this as badly as you think; we have a drop in script which backs up the account at time of deletion so it can be very easily restored.

Interesting. I'll give it a try... Nevertheless, some native support should be present inside WHM.

Hell no!

If you are new and have no idea what to do, just go and do something else in life.

Multiple acc terminate is already painful, where you have to copy/paste yes, yes, ytes, I really want to kill those accounts.

I vote for NO.

You and me have enough idea about what we do, but what about newbie resellers? I have cheap multiaccount plans for starters, and they have to learn, but not in a painful way (I don't care if they are bloody dorks; firstly, they are customers, and I want them smiling, happy and recommending the service). I could behave your way and don't care about all the bloody thing, but hey, people, we are here to help and make the WHM as painless as we can. If you and others are so reluctant to this idea, cPanel may implement it and simply add a new entry in Tweak Settings to enable/disable "Confirm upon Account Termination", and it could be disabled by default so you my friend could stay cool isn't it?

Also, I propose to change the actually painful copy/paste method for something like a checkbox stating that "I understand that this will permanently delete the selected account(s)". And that's it.

Easy to implement, and we all will be happy enough.

Follow me and add +1 for this idea.

[Kent Brockman]

This case may be easily solved by just adding a javascript validation prompt when you click on "Terminate Account": "Are you sure you want to definitely terminate the account DOMAIN.COM? This action cannot be reverted."

As simple as that. Just one line of javascript. It also may be applied to the "terminate multiple accounts" screen...

[DjiXas]

I sure hope this is optional.

[VeZoZ]

I agree with this feature request. While we do not do it our resellers are always terminating accounts by accident. We then have to go to backups and restore their site for them. This takes administrative time and typically the users ask us why is it so easy to terminate these accounts.

[brianoz]

VeZoZ - charge the resellers a small amount for a restore, they won't do it again.

See our script mentioned above which backs the account up when it is deleted, helps a little as they don't lose email etc. It would be very easy to code up an "unkillacct" command to restore an account as it was last deleted - then you have single-command restore after a delete.

[cPanelDavidG]

In 11.30 we have a prompt that appears confirming if you want to terminate an account (OK/Cancel). This seems to meet the needs expressed in this thread. Is this sufficient for you?