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  1. #1
    aww
    aww is offline
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    Question how to cleanup plesk's secure.domainname leftover user

    We've imported several plesk accounts and it seems that cpanel created users that can only be seen under /var/cpanel/users for secure.domainname and www.securedomainname

    The secure part of the imported sites were never used and would be safe to delete, which I'd like to do because those "fake" users are screwing up shell scripts.

    However I cannot find them listed under any of the web UIs or even as subdomains under the users.

    WHM lists (some) of them under List Subdomains but they do not appear anywhere under the user's account.

    Domain User Subdomain
    example.com example secure.example.com

    Thanks for any advice on the proper way to nuke them.

  2. #2
    cPanel Staff cPanelTristan's Avatar
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    Default Re: how to cleanup plesk's secure.domainname leftover user

    Could you please submit a ticket using WHM > Support Center > Contact cPanel or via the link in my signature for us to investigate this further? Please post the ticket number here upon opening one. Thanks!
    cPResources: Support Options | More Support Options | Forums Search | cPanel.net Site Search | Mailing Lists(Alt) | Docs
    -- Tristan, Forums Technical Analyst, cPanel Tech Support

    Submit a ticket | Check an existing ticket

  3. #3
    aww
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    Default Re: how to cleanup plesk's secure.domainname leftover user

    Really? This has never been encountered before? Mind blown.

  4. #4
    cPanel Staff cPanelTristan's Avatar
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    Default Re: how to cleanup plesk's secure.domainname leftover user

    I did not see an internal case about the issue when I searched previously. As such, we need a ticket if there does not happen to be a case already to ensure it is fixed in future versions of our transfer scripts. Please open up a ticket so we can get this settled for you. Thanks a bunch!
    cPResources: Support Options | More Support Options | Forums Search | cPanel.net Site Search | Mailing Lists(Alt) | Docs
    -- Tristan, Forums Technical Analyst, cPanel Tech Support

    Submit a ticket | Check an existing ticket

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