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  1. #1
    Registered User
    Join Date
    Oct 2007
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    3

    Angry Account Creation Status: failed (Unable to add group)

    Hi all,
    after some time the Account Creation stopped working for me. It fails with following error:

    Account Creation Status: failed (Unable to add group name)

    The group was created successfully, but nothing else
    /etc/group seems to be correct.

    I can't find any workaround for this error and nothing in logs

    Server is running WHM 11.11.0 cPanel 11.15.0-R17665
    CENTOS Enterprise 4.5 i686 on standard - WHM X v3.1.0

    Has anybody any suggestion?

    Thanks

    Jack

  2. #2
    Member n1ck's Avatar
    Join Date
    Oct 2007
    Posts
    7

    Default

    Quote Originally Posted by nohis View Post
    Hi all,
    after some time the Account Creation stopped working for me. It fails with following error:

    Account Creation Status: failed (Unable to add group name)

    The group was created successfully, but nothing else
    /etc/group seems to be correct.

    I can't find any workaround for this error and nothing in logs

    Server is running WHM 11.11.0 cPanel 11.15.0-R17665
    CENTOS Enterprise 4.5 i686 on standard - WHM X v3.1.0

    Has anybody any suggestion?

    Thanks

    Jack

    Odd, what's the usernme you are trying to add?
    Also, did you try doing a '/scripts/upcp --force' ?
    ==== Need help configuring, tweaking, securing your cPanel server? ====
    =========== .Send me PM for further information. ============



    Nick.
    Linux System Administrator
    Network Administrator
    Security Advisor

  3. #3
    cPanel Development cpanelkenneth's Avatar
    Join Date
    Apr 2006
    Posts
    3,782
    cPanel/Enkompass Access Level

    Root Administrator

    Default

    Quote Originally Posted by nohis View Post
    Hi all,
    after some time the Account Creation stopped working for me. It fails with following error:

    Account Creation Status: failed (Unable to add group name)

    The group was created successfully, but nothing else
    /etc/group seems to be correct.
    Jack

    So, you are saying the group was created in /etc/group, but the process still failed?

    is this happening for any account you create, or only this specific account? Is there any extra info in /usr/local/cpanel/logs/error_log?

  4. #4
    Registered User
    Join Date
    Oct 2007
    Posts
    3

    Angry

    Iam trying to create account develop.com...
    Create a new Account

    Account Creation Status: failed (Unable to add group develop)

    Unable to add group develop
    It doesn't matter what name I will use for account .
    Only one thing, which I found, that Account creation do, is added group develop in /etc/group
    root:x:0:root
    bin:x:1:root,bin,daemon
    daemon:x:2:root,bin,daemon
    sys:x:3:root,bin,adm
    adm:x:4:root,adm,daemon
    tty:x:5:
    disk:x:6:root
    lp:x:7:daemon,lp
    mem:x:8:
    kmem:x:9:
    wheel:x:10:root
    mail:x:12:mail
    news:x:13:news
    uucp:x:14:uucp
    man:x:15:
    games:x:20:
    gopher:x:30:
    dip:x:40:
    ftp:x:50:
    lock:x:54:
    nobody:x:99:
    users:x:100:
    dbus:x:81:
    floppy:x:19:
    vcsa:x:69:
    rpm:x:37:
    haldaemon:x:68:
    utmp:x:22:
    netdump:x:34:
    nscd:x:28:
    slocate:x:21:
    sshd:x:74:
    rpc:x:32:
    rpcuser:x:29:
    nfsnobody:x:65534:
    mailnull:x:47:
    smmsp:x:51:
    pcap:x:77:
    named:x:25:
    mysql:x:101:
    mailman:x:32001:mailman
    mailtrap:x:32002:
    cpanel:x:32003:cpanel
    pergroup:x:32004:
    lxrecord:x:32006:
    ...
    ...
    ...
    develop:x:32132:
    /usr/local/cpanel/logs/error_log is empty
    /scripts/upcp --force doesn't help :-(

    Any more suggestions?

    Thanks for yours replys.
    Last edited by nohis; 10-25-2007 at 01:02 PM.

  5. #5
    cPanel Development cpanelkenneth's Avatar
    Join Date
    Apr 2006
    Posts
    3,782
    cPanel/Enkompass Access Level

    Root Administrator

    Default

    Please open a support ticket ATTN: Kenneth and I'll take a look at it.

    Ticket system: https://tickets.cpanel.net/submit/

  6. #6
    Member
    Join Date
    Jun 2007
    Posts
    12

    Default

    I had the same problem today, I couldnt create new accounts

    I did a /scripts/upcp --force

    then rebooted my server

    then removed the rouge groups from /etc/groups

    then it worked

  7. #7
    Registered User
    Join Date
    Oct 2007
    Posts
    3

    Default

    I didn't restart server yet. Iam waiting for seasonable time to restart.
    Thanks for tip.

  8. #8
    Member
    Join Date
    Nov 2006
    Location
    Houston, TX
    Posts
    300

    Default

    This issue is often caused by stale lock lock files in /etc.

    Remove *.lock from /etc and the problem is usually resolved, rebooting will also remove the lock files as well.
    -Todd Shipway

  9. #9
    Member
    Join Date
    Feb 2003
    Posts
    18

    Default


    I couldnt create new accounts
    tried all the ways and nothing to do..

    I did a /scripts/upcp --force

    then rebooted my server

    then removed the habes group from /etc/group

    nothing to do every time i try to create an account it shows me:


    Create a new Account

    Account Creation Status: failed (Unable to add group habes)
    Unable to add group habes

  10. #10
    Member
    Join Date
    Nov 2006
    Posts
    51

    Default same here

    Quote Originally Posted by madone View Post

    I couldnt create new accounts
    tried all the ways and nothing to do..

    I did a /scripts/upcp --force

    then rebooted my server

    then removed the habes group from /etc/group

    nothing to do every time i try to create an account it shows me:


    Create a new Account

    Account Creation Status: failed (Unable to add group habes)
    Unable to add group habes
    same problem...recently started since cPanel build 18546. Will try to open a ticket.

  11. #11
    Member
    Join Date
    Nov 2006
    Posts
    51

    Default

    Quote Originally Posted by lanmonkey View Post
    I had the same problem today, I couldnt create new accounts

    I did a /scripts/upcp --force

    then rebooted my server

    then removed the rouge groups from /etc/groups

    then it worked
    This worked for me. No *.lock files except for passwd.lock in the individual home dirs. Nothing in /etc

    Nothing in the log. I opened a ticket anyway, 'cause we don't want this happening again if we can find a solution.

    Thanks lanmonkey for your help,

    Kevin

  12. #12
    Member
    Join Date
    Jun 2007
    Posts
    12

    Default

    Well I cannot create accounts at all now.

    all I get is:

    Account Creation Status: failed (Unable to add group xxxxx)

    Unable to add group xxxxx
    Its the same as described above:

    -it adds the entry into /etc/group
    -there are no .lock files in the above mentioned directories
    -ran /scripts/upcp --force like 3 times now
    -I am on version "WHM 11.11.0 cPanel 11.16.0-R18546"
    -I have rebooted lots of times
    -ran /scripts/fixevertying (what the hey, everything else I tried doesnt work)

    Anything else I can try, cas like I said I cant create accounts now

    HELP!!!!!!!!!

  13. #13
    Member
    Join Date
    Nov 2006
    Posts
    51

    Default

    Quote Originally Posted by lanmonkey View Post
    Well I cannot create accounts at all now.
    Try doing a

    ps aux | grep nscd

    ...and see if that process is running.

    I opened up a ticket with cPanel and that is what they looked for. Although, unfortunately, it wasn't running and restarting the server fixed the problem for me, they assumed the problem was that particular process.

    Otherwise opening up a ticket is your best bet to resolve this.

    Also, don't forget to clean up your group and group-, and I think passwd files.

  14. #14
    Member
    Join Date
    Jun 2007
    Posts
    12

    Default

    thanks fo rthe reply.

    yes NSCD is running... how will that service effect this problem? I thought it handled dns cache and the hosts file.

    How do I create a ticket? it want a username and password that I dont have and there no link to create one.

    thanks
    Last edited by lanmonkey; 01-10-2008 at 08:52 AM.

  15. #15
    Member
    Join Date
    Nov 2006
    Posts
    51

    Default

    Quote Originally Posted by lanmonkey View Post
    thanks fo rthe reply.

    yes NSCD is running... how will that service effect this problem? I thought it handled dns cache and the hosts file.
    Kill the nscd process and your problem will go away. Then you may want to remove the RPM package from your server to keep it from running again.

    Tickets: https://tickets.cpanel.net/submit/in...eqtype=tickets

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