Account Creation Status: failed (Unable to add group)

[nohis]

Hi all,
after some time the Account Creation stopped working for me. It fails with following error:

Account Creation Status: failed (Unable to add group name)

The group was created successfully, but nothing else
/etc/group seems to be correct.

I can't find any workaround for this error and nothing in logs

Server is running WHM 11.11.0 cPanel 11.15.0-R17665
CENTOS Enterprise 4.5 i686 on standard - WHM X v3.1.0

Has anybody any suggestion?

Thanks

Jack

[n1ck]

Hi all,
after some time the Account Creation stopped working for me. It fails with following error:

Account Creation Status: failed (Unable to add group name)

The group was created successfully, but nothing else
/etc/group seems to be correct.

I can't find any workaround for this error and nothing in logs

Server is running WHM 11.11.0 cPanel 11.15.0-R17665
CENTOS Enterprise 4.5 i686 on standard - WHM X v3.1.0

Has anybody any suggestion?

Thanks

Jack

Odd, what's the usernme you are trying to add?
Also, did you try doing a '/scripts/upcp --force' ?

[cpanelkenneth]

Hi all,
after some time the Account Creation stopped working for me. It fails with following error:

Account Creation Status: failed (Unable to add group name)

The group was created successfully, but nothing else
/etc/group seems to be correct.
Jack

So, you are saying the group was created in /etc/group, but the process still failed?

is this happening for any account you create, or only this specific account? Is there any extra info in /usr/local/cpanel/logs/error_log?

[nohis]

Iam trying to create account develop.com...

Create a new Account

Account Creation Status: failed (Unable to add group develop)

Unable to add group develop

It doesn't matter what name I will use for account .
Only one thing, which I found, that Account creation do, is added group develop in /etc/group

root:x:0:root
bin:x:1:root,bin,daemon
daemon:x:2:root,bin,daemon
sys:x:3:root,bin,adm
adm:x:4:root,adm,daemon
tty:x:5:
disk:x:6:root
lp:x:7:daemon,lp
mem:x:8:
kmem:x:9:
wheel:x:10:root
mail:x:12:mail
news:x:13:news
uucp:x:14:uucp
man:x:15:
games:x:20:
gopher:x:30:
dip:x:40:
ftp:x:50:
lock:x:54:
nobody:x:99:
users:x:100:
dbus:x:81:
floppy:x:19:
vcsa:x:69:
rpm:x:37:
haldaemon:x:68:
utmp:x:22:
netdump:x:34:
nscd:x:28:
slocate:x:21:
sshd:x:74:
rpc:x:32:
rpcuser:x:29:
nfsnobody:x:65534:
mailnull:x:47:
smmsp:x:51:
pcap:x:77:
named:x:25:
mysql:x:101:
mailman:x:32001:mailman
mailtrap:x:32002:
cpanel:x:32003:cpanel
pergroup:x:32004:
lxrecord:x:32006:
...
...
...
develop:x:32132:

/usr/local/cpanel/logs/error_log is empty
/scripts/upcp --force doesn't help :-(

Any more suggestions?

Thanks for yours replys.

[cpanelkenneth]

Please open a support ticket ATTN: Kenneth and I'll take a look at it.

Ticket system: https://tickets.cpanel.net/submit/

[lanmonkey]

I had the same problem today, I couldnt create new accounts

I did a /scripts/upcp --force

then rebooted my server

then removed the rouge groups from /etc/groups

then it worked

[nohis]

I didn't restart server yet. Iam waiting for seasonable time to restart.
Thanks for tip.

[cPanelTodd]

This issue is often caused by stale lock lock files in /etc.

Remove *.lock from /etc and the problem is usually resolved, rebooting will also remove the lock files as well.

[madone]

I couldnt create new accounts
tried all the ways and nothing to do..

I did a /scripts/upcp --force

then rebooted my server

then removed the habes group from /etc/group

nothing to do every time i try to create an account it shows me:


Create a new Account

Account Creation Status: failed (Unable to add group habes)
Unable to add group habes

[opt2bout]

I couldnt create new accounts
tried all the ways and nothing to do..

I did a /scripts/upcp --force

then rebooted my server

then removed the habes group from /etc/group

nothing to do every time i try to create an account it shows me:


Create a new Account

Account Creation Status: failed (Unable to add group habes)
Unable to add group habes

same problem...recently started since cPanel build 18546. Will try to open a ticket.

[opt2bout]

I had the same problem today, I couldnt create new accounts

I did a /scripts/upcp --force

then rebooted my server

then removed the rouge groups from /etc/groups

then it worked

This worked for me. No *.lock files except for passwd.lock in the individual home dirs. Nothing in /etc

Nothing in the log. I opened a ticket anyway, 'cause we don't want this happening again if we can find a solution.

Thanks lanmonkey for your help,

Kevin

[lanmonkey]

Well I cannot create accounts at all now.

all I get is:

Account Creation Status: failed (Unable to add group xxxxx)

Unable to add group xxxxx

Its the same as described above:

-it adds the entry into /etc/group
-there are no .lock files in the above mentioned directories
-ran /scripts/upcp --force like 3 times now
-I am on version "WHM 11.11.0 cPanel 11.16.0-R18546"
-I have rebooted lots of times
-ran /scripts/fixevertying (what the hey, everything else I tried doesnt work)

Anything else I can try, cas like I said I cant create accounts now

HELP!!!!!!!!!

[opt2bout]

Well I cannot create accounts at all now.

Try doing a

ps aux | grep nscd

...and see if that process is running.

I opened up a ticket with cPanel and that is what they looked for. Although, unfortunately, it wasn't running and restarting the server fixed the problem for me, they assumed the problem was that particular process.

Otherwise opening up a ticket is your best bet to resolve this.

Also, don't forget to clean up your group and group-, and I think passwd files.

[lanmonkey]

thanks fo rthe reply.

yes NSCD is running... how will that service effect this problem? I thought it handled dns cache and the hosts file.

How do I create a ticket? it want a username and password that I dont have and there no link to create one.

thanks

[opt2bout]

thanks fo rthe reply.

yes NSCD is running... how will that service effect this problem? I thought it handled dns cache and the hosts file.

Kill the nscd process and your problem will go away. Then you may want to remove the RPM package from your server to keep it from running again.

Tickets: https://tickets.cpanel.net/submit/in...eqtype=tickets