Box trapper icon missing

[badri.india]

Hi,

I do have several customers accounts in my whm and one of my customer's cpanel is missing with the icon " BoxTrapper Spam Trap" and I do see this icon appearing in the other account's cpanel within the same whm perfectly.

Could anyone help in this? it would be appreciated.

[Infopro]

The Feature List in WHM is where you turn that on and off. If you have multiple Features lists and Multiple Packages You'd need to be sure the Feature list with boxtrapper enabled is used on both accounts.

If you wanted to use boxtrapper.

[badri.india]

I am sure that the feature list is having the boxtrapper option enabled. I took a look at several accounts which are under same package. All the accounts are having the box trapper option working except one account in which the icon is missing. (SAME PACKAGE)

[Infopro]

Are both these accounts using the same theme/style for cPanel? Might be an issue there if no.

[badri.india]

The themes was different for those accounts with which I was comparing. But I changed those to same theme to cross check with different accounts under same package. Nothing seems to shed more light about the cause.

[Infopro]

Same theme, same package, same server. Sounds like a cache issue then. Just guessing of course.

[badri.india]

Adding more clarity on the issue,

The affected account seems to be alright when we change the account to any other theme other than RVBLUE.
The account seems to be having this problem only with the theme RVBLUE. but other accounts with same package and with theme RVBLUE shows the boxtrapper icon without any issues but not on that one particular account (affected account).

[cPanelDavidG]

Adding more clarity on the issue,

The affected account seems to be alright when we change the account to any other theme other than RVBLUE.
The account seems to be having this problem only with the theme RVBLUE. but other accounts with same package and with theme RVBLUE shows the boxtrapper icon without any issues but not on that one particular account (affected account).

Maybe there's some setting in RVSkin's software that could explain this? Have you contacted them about this yet?

[DJSantos]

I have the same problem with that icon and the Web Disc one.
I noticed that they disappeared when I moved the site to a new server.

When I created the account at the new server, it was ok with all icons. They disappeared when I did a home directory recover.

Maybe this has something to do with .cpanel, .cpan, and other weired folders that appeared in home directory... cPanel settings are stored in these folders??

[cPanelDavidG]

I have the same problem with that icon and the Web Disc one.
I noticed that they disappeared when I moved the site to a new server.

When I created the account at the new server, it was ok with all icons. They disappeared when I did a home directory recover.

Maybe this has something to do with .cpanel, .cpan, and other weired folders that appeared in home directory... cPanel settings are stored in these folders??

Try clearing the contents of ~/.cpanel/caches/featurelists/ where ~ represents that user's home directory.

[PDW]

Same thing here, after moving to a different server - then turning boxtrapper on after move, it seems to be working just no icon to manage it

[InstaCarma_Tech]

Have you tried clearing cPanel cache as mentioned in the posts above ?