[Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

[FedCURE]

HELP!

In cPanel, File Management:

The SAVE CHANGES function only works on one of two identical MS VISTA configured Lenovo ThinkPads running Internet Explorer 8. Also, does not work on two other VISTA PC's runing IE. (Note: On all machine "Certificate Error: Navigation Blocked"). You must click thru to access pages. Following error when trying to SAVE CHANGES:


Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; GTB7.2; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C; BRI/1; BRI/2; AskTB5.4)
Timestamp: Wed, 14 Dec 2011 21:56:32 UTC


Message: Expected identifier, string or number
Line: 1
Char: 421
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/js/filemanager_editors_optimized.js


Message: Expected identifier, string or number
Line: 281
Char: 5
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=


Message: Object expected
Line: 132
Char: 1
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=


Message: Object expected
Line: 132
Char: 1
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=


Message: Object expected
Line: 132
Char: 1
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=


Message: Object expected
Line: 132
Char: 1
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=


Message: Object expected
Line: 132
Char: 1
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=


Message: Object expected
Line: 132
Char: 1
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=

Many thanks for a fix. Soonest

Mark A. Varca, CIO
FeCURE.org

[FedCURE]

UNINSTALLED IE9 and back to IE8, but problem unresolved. Help.

[cPanelTristan]

We have an internal case (52077) about this issue, which appears to be due to IE9's "Compatibility Mode" for IE7. You would want to disable Compatibility Mode for IE7 in IE9, then check if the issue persists.

[FedCURE]

Yes. That worked on the IE8 machines. However, not on the IE9 machine. IE9 will not even load server login page at: "ttps://www.fedcure.org:2083/" and browser goes to: "Certificate Error: /https://www.fedcure.org:2083/ Blocked" page, but the "Continue to this website (not recommended)" option does not appear on the page. Strange. So, there is no way to click past the Certificate Error. HELP! See below and screen shot:

"There is a problem with this website's security certificate.

The security certificate presented by this website was not issued by a trusted certificate authority.
The security certificate presented by this website was issued for a different website's address.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.
Click here to close this webpage.
More information"

We have an internal case (52077) about this issue, which appears to be due to IE9's "Compatibility Mode" for IE7. You would want to disable Compatibility Mode for IE7 in IE9, then check if the issue persists.

[cPanelTristan]

Do you have Compatibility Mode disabled in IE9? Please provide a screen print showing you have Compatibility Mode disabled on your browser and the IE9 version.

[FedCURE]

Tristan. A screen shot is attached.

FedCURE

[FedCURE]

Here is the screen shot of the IE9 version running.

FedCURE

[Infopro]

I'm not sure if this is helpful at all, but could you try opening IE as Administrator? Right click the IE icon in Start menu (not taskbar icon) and choose "Run as administrator" then visit your login page.

[Infopro]

I get this error at your secure URL:

An error occurred during a connection to www.fedcure.org.

SSL received a record that exceeded the maximum permissible length.

(Error code: ssl_error_rx_record_too_long)

[FedCURE]

Nope. That does not work either. Cannot navigate beyond the "There is a problem with this website's security certificate" page. No option to proceed.

I'm not sure if this is helpful at all, but could you try opening IE as Administrator? Right click the IE icon in Start menu (not taskbar icon) and choose "Run as administrator" then visit your login page.

[FedCURE]

Does this happen with IE8 and IE9, or just IE9? Is this something our host (administrator) has to resolve, or can site admin resolve?

See:

https://support.servertastic.com/ent...ecord-too-long

configuration - ssl_error_rx_record_too_long and Apache SSL - Stack Overflow

Resolving SSL_Error_Rx_Record_Too_Long Errors - Lodesys.com

I get this error at your secure URL:

An error occurred during a connection to www.fedcure.org.

SSL received a record that exceeded the maximum permissible length.

(Error code: ssl_error_rx_record_too_long)

[Infopro]

IE8, and you'll most likely wish to speak with your host about this.

[Infopro]

This appears to be a customized cPanel, not only customized, but out of date going by the copyright in footer of the login page.

[FedCURE]

Our host says it not there proble, (see below). Now what?

Complain to Microsoft. It is apparently related to IE.

AGAIN !!!!

I am not the developer of either cPanel or IE.
I cannot fix other people's software.
You keep barking up the wrong tree.

Have a great Christmas. :-)

[cPanelMichael]

Hello

I suggest opening a bug report if you continue to experience issues:

Submit A Bug Report

The more reports we receive, the more likely it is the case will be resolved sooner.

Thank you.