change whm password

[lauraromo]

How do I change my whm password. I see options to change cpanel passowrds but not the main login password for my whm. Thanks.

[cPanelDavidG]

If you are a reseller, simply login to the cPanel account (all WHM Reseller accounts are also cPanel accounts) and change your password there.

If you are root, simply go to WHM -> Server Configuration -> Change Root Password

[allmydomains]

If you are root, simply go to WHM -> Server Configuration -> Change Root Password

I have a VPS and when I try to change my WHM Root Password, I get

The password for root has been changed.
Changing password for root
Password for root has been changed
Updating ftp passwords for root
Ftp password files updated.
Ftp vhost passwords synced


The following service passwords were changed: mail , system , ftp.

BUT the password does NOT change.

EXAMPLE: This happens when I try to change the password FROM abc123 TO abc123abc123.
The new password is 2 times the old one.
BUT, I am still able to log in with just abc123 despite a successful message.

What could be the reason?

Is this a BUG which is making the WHM think that abc123 = abc123abc123?

The password does change if I use a new password like, xyz123xyz123. With this new password, if I just try xyz123, it does NOT work, but xyz123xyz123 works.
This means WHM knows xyz123 != xyz123xyz123

Cheers

[cPanelDavidG]

I have a VPS and when I try to change my WHM Root Password, I get



BUT the password does NOT change.

EXAMPLE: This happens when I try to change the password FROM abc123 TO abc123abc123.
The new password is 2 times the old one.
BUT, I am still able to log in with just abc123 despite a successful message.

What could be the reason?

Is this a BUG which is making the WHM think that abc123 = abc123abc123?

The password does change if I use a new password like, xyz123xyz123. With this new password, if I just try xyz123, it does NOT work, but xyz123xyz123 works.
This means WHM knows xyz123 != xyz123xyz123

Cheers

I'd recommend submitting a support request for this issue so our technicians can analyze why you are experiencing this issue and determine if it is a bug in our software.