Cpanel Installation Problems

[Yaza]

Machine Information (to help troubleshooting):

Dual Opteron
cAos-2 X86_64 base install + wget/GCC/sshd

I just completed an install of Cpanel. I had several warning during the install and mysql appears to have had fatal errors and was not installed at all... Under WHM, service status only shows local resources (load, mem, swap, partitions (not services)). I suspect that is another installation error as a cursory inspection reveals that apache and a variety of other services are running.

I updated to the latest 'release' build of cpanel in the hope that the problems would automagically fix itself during an upgrade, it did not, I encountered several errors, including the following excerpt:

MySQL Setup Script Version 6.0
Fetching version information from http://updates.cpanel.net/mysqlinstall/version (RELEASE)....Done
This is the MySQL 4.0.24 installer release number 0 for platform
MySQL-shared is out of date (package MySQL-shared is not installed != MySQL-shared-4.0.24-0)
MySQL-devel is out of date (package MySQL-devel is not installed != MySQL-devel-4.0.24-0)
MySQL-embedded is out of date (package MySQL-embedded is not installed != MySQL-embedded-4.0.24-0)
MySQL-client is out of date (package MySQL-client is not installed != MySQL-client-4.0.24-0)
MySQL-bench is out of date (package MySQL-bench is not installed != MySQL-bench-4.0.24-0)
MySQL-server is out of date (package MySQL-server is not installed != MySQL-server-4.0.24-0)
MySQL-shared is out of date (package MySQL-shared is not installed != MySQL-shared-4.0.24-0)
Using newyum support
Setting up Install Process
Setting up Repos
Reading repository metadata in from local files
Excluding Packages in global exclude list
Finished
Parsing package install arguments
Nothing to do
Can't find distro version at /scripts/fileversion.pl line 19.
Resetting MySQL to cPanel Defaults and Installing the Latest Version
--17:49:58-- http://www.unixsoft.org/mysql/Downlo...4-0.x86_64.rpm
=> `/var/spool/cpupdates/MySQL-shared-4.0.24-0.x86_64.rpm'
Resolving www.unixsoft.org... 69.50.189.149
Connecting to www.unixsoft.org[69.50.189.149]:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://www.fast-web-search.com/ [following]
--17:49:58-- http://www.fast-web-search.com/
=> `/var/spool/cpupdates/MySQL-shared-4.0.24-0.x86_64.rpm'
Resolving www.fast-web-search.com... 69.50.189.149
Connecting to www.fast-web-search.com[69.50.189.149]:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 102 [text/html]

0K 100% 996.09 KB/s

17:49:58 (996.09 KB/s) - `/var/spool/cpupdates/MySQL-shared-4.0.24-0.x86_64.rpm' saved [102/102]

error: open of failed: No such file or directory
error: open of failed: No such file or directory
error: open of failed: No such file or directory
error: open of failed: No such file or directory
error: open of failed: No such file or directory
error: open of failed: No such file or directory
error: open of failed: No such file or directory
--17:49:58-- http://www.unixsoft.org/mysql/Downlo...4-0.x86_64.rpm
=> `/var/spool/cpupdates/MySQL-devel-4.0.24-0.x86_64.rpm'
Resolving www.unixsoft.org... 69.50.189.149
Connecting to www.unixsoft.org[69.50.189.149]:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://www.fast-web-search.com/ [following]
--17:49:58-- http://www.fast-web-search.com/
=> `/var/spool/cpupdates/MySQL-devel-4.0.24-0.x86_64.rpm'
Resolving www.fast-web-search.com... 69.50.189.149
Connecting to www.fast-web-search.com[69.50.189.149]:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 102 [text/html]

0K 100% 996.09 KB/s

17:49:58 (996.09 KB/s) - `/var/spool/cpupdates/MySQL-devel-4.0.24-0.x86_64.rpm' saved [102/102]

error: open of failed: No such file or directory
error: open of failed: No such file or directory
error: open of failed: No such file or directory
error: open of failed: No such file or directory
error: open of failed: No such file or directory
error: open of failed: No such file or directory
error: open of failed: No such file or directory

It continues on like that for awhile, the mysql portion is the only portion that has so many errors, all of them include the 'Can't find distro version at /scripts/fileversion.pl line 19." message.

I have looked through the /var/log/cpanel-install-thread*.log files and see many warnings and errors, but, I have been unable to determine which parts are relevant and/or would prove useful and posting them all would quickly reach the post size limit.

If anyone has any advice, I am all ears.

[vivek]

Hello,

Try /scripts/upcp --force
Also there may be problem of language which is missing (arabic language)

With regards,

[Yaza]

Did not seem to work, it ran and downloaded / tried to set things up but ran into the same errors. It also appears that the ftp service and exim mail service were not installed properly.

Hostname Virtual Host is already setup
PHP version file is up to date
Doing a manual update...
Cpanel updates are coming from layer2.cpanel.net
SENT ipcheck email
send to CONTACTAIM (2) [2]
send to CONTACTEMAIL (3) [2]
send to CONTACTUIN (2) [2]
Checking /dev/sda....OK
x - creating lock directory
x - SKIPPING /usr/local/lib/php.ini (file already exists)
Ftp Setup Script Version 6.0
Fetching version information from http://updates.cpanel.net/ftpinstall/version (RELEASE)....Done
This is the proftpd 1.2.10tls installer release number 5 for platform caos 2.0
Using newyum support
Setting up Install Process
Setting up Repos
core 100% |=========================| 951 B 00:00
ext-current 100% |=========================| 1.1 kB 00:00
Reading repository metadata in from local files
core : ################################################## 160/160
ext-curren: ################################################## 1347/1347
Excluding Packages in global exclude list
Finished
Parsing package install arguments
Nothing to do
Can't find distro version at /scripts/fileversion.pl line 19.
Resetting proftpd to cPanel Defaults and Installing the Latest Version
--20:56:40-- http://diff.cpanel.net/ftpinstall/pr...nit.x86_64.rpm
=> `proftpd-1.2.10tls-5_linuxprivs_newinit.x86_64.rpm'
Resolving diff.cpanel.net... 69.72.164.155
Connecting to diff.cpanel.net[69.72.164.155]:80... connected.
HTTP request sent, awaiting response... 404 Not Found
20:56:40 ERROR 404: Not Found.

Failed to download http://diff.cpanel.net/ftpinstall/pr...nit.x86_64.rpm .. using source instead
Setting up Install Process
Setting up Repos
core 100% |=========================| 951 B 00:00
ext-current 100% |=========================| 1.1 kB 00:00
Reading repository metadata in from local files
core : ################################################## 160/160
ext-curren: ################################################## 1347/1347
Excluding Packages in global exclude list
Finished
Parsing package install arguments
No Match for argument: db-devel
No Match for argument: db1-devel
No Match for argument: compat-db
No Match for argument: ndbm-devel
Nothing to do
--20:56:46-- http://diff.cpanel.net/ftpinstall/pr...ewinit.src.rpm
=> `proftpd.src.rpm'
Resolving diff.cpanel.net... 69.72.164.155
Connecting to diff.cpanel.net[69.72.164.155]:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 1,187,461 [application/x-rpm]

100%[==================================================================================================================>] 1,187,461 306.29K/s ETA 00:00

20:56:50 (288.46 KB/s) - `proftpd.src.rpm' saved [1187461/1187461]

Building RPM....Done
Failed to download http://diff.cpanel.net/ftpinstall/pr...ewinit.src.rpm at /scripts/ftpup line 255.
Exim Setup Script Version 17.0
Fetching version information from http://updates.cpanel.net/eximinstall/version (RELEASE)....Done
This is the exim 4.51 installer release number 2 for platform caos 2.0
Using newyum support
Setting up Install Process
Setting up Repos
core 100% |=========================| 951 B 00:00
ext-current 100% |=========================| 1.1 kB 00:00
Reading repository metadata in from local files
core : ################################################## 160/160
ext-curren: ################################################## 1347/1347
Excluding Packages in global exclude list
Finished
Parsing package install arguments
Nothing to do
Can't find distro version at /scripts/fileversion.pl line 19.
Resetting Exim to cPanel Defaults and Installing the Latest Version
`/etc/localdomains' -> `/etc/localdomains.eximreset'
`/etc/aliases' -> `/etc/aliases.eximreset'
`/etc/secondarymx' -> `/etc/secondarymx.eximreset'
--20:56:58-- http://diff.cpanel.net/exim/4.51-2/6...ass.x86_64.rpm
=> `exim-4.51-2_cpanel_smtpctl_av_rewrite_mm2_mmmtrap_exiscan_md5pass.x86_64.rpm'
Resolving diff.cpanel.net... 69.72.164.155
Connecting to diff.cpanel.net[69.72.164.155]:80... connected.
HTTP request sent, awaiting response... 404 Not Found
20:56:58 ERROR 404: Not Found.

Failed to download http://diff.cpanel.net/exim/4.51-2/6...ass.x86_64.rpm .. using source instead
Setting up Install Process
Setting up Repos
core 100% |=========================| 951 B 00:00
ext-current 100% |=========================| 1.1 kB 00:00
Reading repository metadata in from local files
core : ################################################## 160/160
ext-curren: ################################################## 1347/1347
Excluding Packages in global exclude list
Finished
Parsing package install arguments
No Match for argument: db-devel
No Match for argument: db1-devel
No Match for argument: compat-db
No Match for argument: ndbm-devel
Nothing to do
--20:57:03-- http://diff.cpanel.net/exim-cpanel7....d5pass.src.rpm
=> `exim.src.rpm'
Resolving diff.cpanel.net... 69.72.164.155
Connecting to diff.cpanel.net[69.72.164.155]:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 1,924,505 [application/x-rpm]

100%[==================================================================================================================>] 1,924,505 187.55K/s ETA 00:00

20:57:13 (191.54 KB/s) - `exim.src.rpm' saved [1924505/1924505]

Building RPM....Done
Failed to download http://diff.cpanel.net/exim-cpanel7....d5pass.src.rpm at /scripts/eximup line 222.
MySQL Setup Script Version 6.0
Fetching version information from http://updates.cpanel.net/mysqlinstall/version (RELEASE)....Done
This is the MySQL 4.0.24 installer release number 0 for platform
MySQL-shared is out of date (package MySQL-shared is not installed != MySQL-shared-4.0.24-0)
MySQL-devel is out of date (package MySQL-devel is not installed != MySQL-devel-4.0.24-0)
MySQL-embedded is out of date (package MySQL-embedded is not installed != MySQL-embedded-4.0.24-0)
MySQL-client is out of date (package MySQL-client is not installed != MySQL-client-4.0.24-0)
MySQL-bench is out of date (package MySQL-bench is not installed != MySQL-bench-4.0.24-0)
MySQL-server is out of date (package MySQL-server is not installed != MySQL-server-4.0.24-0)
MySQL-shared is out of date (package MySQL-shared is not installed != MySQL-shared-4.0.24-0)
Using newyum support
Setting up Install Process
Setting up Repos
core 100% |=========================| 951 B 00:00
ext-current 100% |=========================| 1.1 kB 00:00
Reading repository metadata in from local files
core : ################################################## 160/160
ext-curren: ################################################## 1347/1347
Excluding Packages in global exclude list
Finished
Parsing package install arguments
Nothing to do
Can't find distro version at /scripts/fileversion.pl line 19.
Resetting MySQL to cPanel Defaults and Installing the Latest Version
--20:57:22-- http://www.unixsoft.org/mysql/Downlo...4-0.x86_64.rpm
=> `/var/spool/cpupdates/MySQL-shared-4.0.24-0.x86_64.rpm'
Resolving www.unixsoft.org... 69.50.189.149
Connecting to www.unixsoft.org[69.50.189.149]:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://www.fast-web-search.com/ [following]
--20:57:22-- http://www.fast-web-search.com/
=> `/var/spool/cpupdates/MySQL-shared-4.0.24-0.x86_64.rpm'
Resolving www.fast-web-search.com... 69.50.189.149
Connecting to www.fast-web-search.com[69.50.189.149]:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 102 [text/html]

100%[==================================================================================================================>] 102 --.--K/s

20:57:22 (996.09 KB/s) - `/var/spool/cpupdates/MySQL-shared-4.0.24-0.x86_64.rpm' saved [102/102]

error: open of <script failed: No such file or directory
error: open of <script failed: No such file or directory
error: open of <script failed: No such file or directory
error: open of <script failed: No such file or directory
error: open of <script failed: No such file or directory
error: open of language=JavaScript failed: No such file or directory
error: open of src=pp.js></script> failed: No such file or directory
error: open of <html> failed: No such file or directory
error: open of <head> failed: No such file or directory
error: open of </head> failed: No such file or directory
error: open of <body> failed: No such file or directory
error: open of </body> failed: No such file or directory
error: open of </html> failed: No such file or directory
--20:57:22--

[Yaza]

Update: switching to pureftpd resulted in ftp becoming functional, exim started working when I tried upgrading to current. Unfortunately I still need to figure out how to make mysql install...

[chirpy]

You could try:

/scripts/mysqlup --force

[Yaza]

unfortunately that does not work either. :/

Every package it attempts to install ends with a 'no such xyz' error.

error: open of <script failed: No such file or directory
error: open of <script failed: No such file or directory
error: open of <script failed: No such file or directory
error: open of <script failed: No such file or directory
error: open of <script failed: No such file or directory
error: open of language=JavaScript failed: No such file or directory
error: open of src=pp.js></script> failed: No such file or directory
error: open of <html> failed: No such file or directory
error: open of <head> failed: No such file or directory
error: open of </head> failed: No such file or directory
error: open of <body> failed: No such file or directory
error: open of </body> failed: No such file or directory
error: open of </html> failed: No such file or directory

[chirpy]

In this instance, I'd suggest that you log a support ticket with cPanel:
https://tickets.cpanel.net/submit/index.cgi?support=1

[Yaza]

Can I log a ticket with cpanel when I am using a third party externel license?

I contacted my third party licensing company, but, this appears to be a problem with the cpanel install script and cAos-2...

[chirpy]

Indeed, you ought to go through the external license company. However, cPanel may be willing to help since it's a new install on an OS which is probably quite rarely used. You can always ask cPanel if they're willing to help in this instance directly.

[stevewalsh]

I have the same issue, and the reason is that the unixsoft.org domain has expired, and the registrar is sending all requests off to fast-web-search.com

Can't find distro version at /scripts/fileversion.pl line 19.
Resetting MySQL to cPanel Defaults and Installing the Latest Version
--20:57:22-- http://www.unixsoft.org/mysql/Downl...24-0.x86_64.rpm
=> `/var/spool/cpupdates/MySQL-shared-4.0.24-0.x86_64.rpm'
Resolving www.unixsoft.org... 69.50.189.149
Connecting to www.unixsoft.org[69.50.189.149]:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://www.fast-web-search.com/ [following]
--20:57:22-- http://www.fast-web-search.com/
=> `/var/spool/cpupdates/MySQL-shared-4.0.24-0.x86_64.rpm'
Resolving www.fast-web-search.com... 69.50.189.149
Connecting to www.fast-web-search.com[69.50.189.149]:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 102 [text/html]

100%[===================>]  102 --.--K/s

20:57:22 (996.09 KB/s) - `/var/spool/cpupdates/MySQL-shared-4.0.24-0.x86_64.rpm' saved [102/102]

error: open of <script failed: No such file or directory

This was reported in the cpanel bugzilla under bug #1602 in December 2004, but still hasn't been assigned to anyone, and is listed as "unconfirmed.

I logged a request with Cpanel over 18 hours ago, and still haven't had the confirmation email back to say it's been received. Hopefully this will be resolved soon, so I can get my server live sometime in the next 2 weeks.

[stevewalsh]

I got a reply on my support ticket and it appears the solution is to edit the /root/.cpmysqlrpm/mirrors.lst and mirrors.speed files and remove all reference to the unixsoft.org domain.

After I did this, I ran the /scripts/mysqlup and it updated the MySQL in no time and gave me a happy little Mysql process screen when I asked for it.

[FractalizeR]

I got a reply on my support ticket and it appears the solution is to edit the /root/.cpmysqlrpm/mirrors.lst and mirrors.speed files and remove all reference to the unixsoft.org domain.

After I did this, I ran the /scripts/mysqlup and it updated the MySQL in no time and gave me a happy little Mysql process screen when I asked for it.

And how did you do that? Is there a quick way to remove that lines from files?

[FractalizeR]

And how did you do that? Is there a quick way to remove that lines from files?

Solved already. I will tell here for newbies how to do that. Use any SSH client to connect to your server.

Enter command

vi /root/.cpmysqlrpm/mirrors.lst
Navigate using cursor keys to the line containing "unixsoft.org" and hit "d" key twice. Line will be removed. Now type ":w" and enter, then ":q" and enter. File will be saved and you will quit vi.

Enter command
vi /root/.cpmysqlrpm/mirrors.speed

and repeat the same operations