exim: failed to open /etc/vfilters/DOMAIN: No such file or directory

[pratapsingh]

Hello ,

Whenever I try to test the filter setup from the cPanel I am getting the following error on the cPanel "exim: failed to open /etc/vfilters/DOMAIN: No such file or directory"

Following error is reported in /usr/local/cpanel/logs/error_log file

---------------------------------
        main::cpanel_parse(GLOB(0xa7185cc)) called at cpanel line 2157
        main::doinclude('../stdheader.html') called at cpanel line 1014
        eval {...} called at cpanel line 1014
        main::real_exectag('<cpanel print="DOMAIN">') called at cpanel line 4015
        main::dotag_finished_headers('<cpanel print="DOMAIN">', 1) called at cpanel line 3898
        main::cpanel_parseblock('<cpanel setvar="headerimg=../images/mailmenu.gif">\x0A<cpanel setvar="dprefix=../">\x0A<cpanel include="../stdheader.html">\x0A<div align = "center">\x0A<table width="550" cellspacing="0" cellpadding="0" border="0">\x0A<td valign = "bottom">&nbsp;</td>\x0A<td valign = "middle" width = "522"><font class="big"><cpanel langprint="EFTrace"></font><br><br></td>\x0A<td valign = "bottom">&nbsp;</td>\x0A<tr>\x0A<td colspan=3>\x0A<br>\x0A<font class="med">\x0A<b><cpanel langprint="EFTraceresults"></b>\x0A</font>\x0A<pre>\x0A<cpanel Email="tracefilter(DOMAIN,$FORM{\'msg\'})">\x0A</pre>\x0A<br>\x0A<br>\x0A</td>\x0A<tr>\x0A<td valign="bottom">&nbsp;</td>\x0A<td valign="middle" width="522">\x0A<center>\x0A<b>[</b>&nbsp;<a href = "blocks.html"><cpanel langprint="Goback"></a>&nbsp;<b>]</b>\x0A</center></td>\x0A<td valign = "bottom">&nbsp;</td>\x0A</tr>   \x0A</table>\x0A</div>\x0A<cpanel include="../stdfooter.html">\x0A') called at cpanel line 3842
        main::cpanel_parse(GLOB(0xa4f3b08)) called at cpanel line 5335
        main::run_standard_mode() called at cpanel line 387
exim: failed to open /etc/vfilters/DOMAIN: No such file or directory
------------------------------

Not sure what is wrong with it any help will be really appreciated.

Thank you

[cPanelTristan]

Please check if the file exists first:

ls -lah /etc/vfilters/domain.com

If the file is missing, please create the file:

touch /etc/vfilters/domain.com
chown user:mail /etc/vfilters/domain.com

Please replace domain.com with the domain name and user with the cPanel username.

If the file is not missing, check if the ownership is properly user:mail for the file.

[pratapsingh]

File is there and permission and ownership are also correct.

ls -alh
-rw-r--r-- 1 test123 mail 0 Nov 17 18:41 /etc/vfilters/test123.com

[cPanelTristan]

Please run the following additional commands:

lsattr /etc/vfilters
ls -ld /etc/vfilters

[pratapsingh]

Here is the output

ls -ld /etc/vfilters
drwx--x--x 2 root root 81920 Nov 17 21:59 /etc/vfilters/

lsattr /etc/vfilters/test123.com
-------A----- /etc/vfilters/test123.com

[cPanelTristan]

At this point, please open a ticket as I cannot see anything that would prevent the file from being opened or detected. You can open a ticket using the link in my signature or using WHM > Support Center > Contact cPanel.