How do i connect an ftp account on cpanel, with cute ftp pro 7?

[edshaw]

i keep getting:
STATUS:> Getting listing "public_html"...
STATUS:> Resolving host name ftp.ed.hackersuk.info...
STATUS:> Host name ftp.ed.hackersuk.info resolved: ip = 66.98.226.91.
STATUS:> Connecting to FTP server ftp.ed.hackersuk.info:21 (ip = 66.98.226.91)...
STATUS:> Socket connected. Waiting for welcome message...
220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 16:33. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 15 minutes of inactivity.
STATUS:> Connected. Authenticating...
COMMAND:> USER *****
331 User ***** OK. Password required
COMMAND:> PASS *****
530 Authentication failed, sorry
ERROR:> Not logged in.
ERROR:> Can't login. Disconnecting...

but i know the user and password are correct as i set them up. this is getting rather frustrating and any help would be greatly apprieciated. thanks, pleas email any suggestions to ed_shaw_4@hotmail.com

[chirpy]

Is this your own server? If not, you need to speak to your web hosting provider, if it is then what messages are you seeing in the relevant server logs?

[Murtaza_t]

Sicne you get "530 Authentication failed, sorry" error, it is clear that your user and pasword is not correct. Try using the following information :

Host : IP address OR domain_name
User : user_name OR user_name@domain_name
Pass : xxxxxx
Port : 21

User and password should be same as your Cpanel login details.

[edshaw]

thankyou, it was the username, it needed to be user@domain_name
i am getting a different error now but i think it is because i was changing everyhig to try and get it to work:
STATUS:> Login successful.
COMMAND:> PWD
257 "/" is your current location
STATUS:> Home directory: /
COMMAND:> FEAT
211-Extensions supported:
EPRT
IDLE
MDTM
SIZE
REST STREAM
MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
MLSD
ESTP
PASV
EPSV
SPSV
ESTA
AUTH TLS
PBSZ
PROT
211 End.
STATUS:> This site supports features.
STATUS:> This site supports SIZE.
STATUS:> This site can resume broken downloads.
COMMAND:> REST 0
350 Restarting at 0
COMMAND:> CWD /public_html
550 Can't change directory to /public_html: No such file or directory
ERROR:> Requested action not taken (e.g., file or directory not found, no access).

i will change the remote folder back and see if it works

[edshaw]

it works now