I can't remove permanent redirects in cPanel Redirects

[zpnd]

Hi,

There are a lot of permanent redirects in one of my customer's server. I tried to remove them through clicking the remove button but although it gave a "deleted" message, it failed to do so..

Are you sure you wish to permanently remove the redirect ** All Requests ** on ** All Public Domains **

I click YES and i got the message below.

The redirect ** All Requests ** on ** All Public Domains ** has been removed.

But redirect define is still there.

What should i do ? I can access to server via SSH. So may be i can handle with this just editing some file(s) ?

[madaboutlinux]

Yes, you can remove the redirects via SSH. Login to server and cd to directory /home/<user>/public_html/ directory and you will see the redirects in .htaccess files.
where, <user> is the actual username of the account.

[zpnd]

ok, found it.

thanks =)

[rligg]

Is this a bug? I have the same problem.

[cpaneldave]

Originally Posted by rligg

Is this a bug? I have the same problem.

What cPanel version are you using? I was not able to reproduce this issue.

[rligg]

latest stable.

[PlatinumServerM]

I don't see that problem either. Check the permissions on the files, that may be the issue.

[cpaneldave]

Yes, I've done a bunch of testing and this doesn't appear to be an issue. Is the user over their disk quota by chance? If so, we won't write the .htaccess file for fear of corruption.

[mehdi@canaca.co]

I have the same problem and .htaccess file under /public_html is empty. The mentioned redirect is like:

ALL /google.html Google permanent

And the cPanel version is:
cPanel 11.24.4-R36167 - WHM 11.24.2 - X 3.9

Any clue?