Images: "NO DIRECTORY MATCHES THIS ID"

[Marisch]

Hello,

I'm having problems uploading images. I open the insert/edit image dialog box and I can't access my uploades images or upload new ones. The message that shows says: "NO DIRECTORY MATCHES THIS ID".

Please help!!

Marisch

[cPanelDon]

Hello,

I'm having problems uploading images. I open the insert/edit image dialog box and I can't access my uploades images or upload new ones. The message that shows says: "NO DIRECTORY MATCHES THIS ID".

Please help!!

Marisch

How are the files (images) being uploaded; that is, what method is being used to upload the files? The following are some of the possible methods: (1) cPanel File Manager, (2) cPanel Legacy File Manager, (3) FTP access, (4) cPanel WebDisk (WebDAV).

Is there any more detail to the displayed (error) message?

[Marisch]

Hi, thanks for answering!

Well, I'm using the SiteBuilder, so I pretty much just click on the image icon, and then the dialog box pops up and I either upload a new picture from my computer or select an image that has already been uploaded. I don't know if that helps... below are some screencaps:


http://i47.photobucket.com/albums/f1...g?t=1262653692

http://i47.photobucket.com/albums/f1...g?t=1262654715

http://i47.photobucket.com/albums/f1...g?t=1262654781

Hope it helps!

Thank You
Marianne

[cPanelDon]

Hi, thanks for answering!

Well, I'm using the SiteBuilder, so I pretty much just click on the image icon, and then the dialog box pops up and I either upload a new picture from my computer or select an image that has already been uploaded. I don't know if that helps... below are some screencaps:

http://i47.photobucket.com/albums/f1...g?t=1262653692

http://i47.photobucket.com/albums/f1...g?t=1262654715

http://i47.photobucket.com/albums/f1...g?t=1262654781

Hope it helps!

Thank You
Marianne

Thank you for the information. Please note that RVSiteBuilder, as shown in the screen capture images, is a third-party add-on; for support using this extra software I recommend referring to the vendor's official web site and their available support channels:
RVSiteBuilder
RVSkin - RVSiteBuilder Support
RV Products Forums -> RVSiteBuilder

[Marisch]

Thank you very much for your help!