IP Change Disabled WWW. in Domain

[ipchanger]

Hi, I was asked by a client to install an SSL certificate on their site. (cPanel®). The site was sharing an IP address with other sites in cPanel, which caused an error when installing the certificate.

I changed the IP address of the site and was able to install the SSL just fine, but after doing both these tasks, I can no longer access the site if I include www. in the address bar. Not working (cPanel®). Working (Oklahoma City Museum Of Art).

I read a post that mentioned upgrading cPanel can cause ServerAliases to lose www (http://forums.cpanel.net/f7/serveral...ade-75808.html), but I'm not sure if this is the same situation.

I am new to cPanel, so I may just be over looking something, but I'm lost and the client is getting frustrated. Any help would be appreciated.

Thanks,
J

[eth00]

The IPs are different:


[~]# dig +short okcmoa.com
74.52.105.8
[~]# dig +short cPanel®
74.52.105.2

Looks like you just need to fix the DNS.

[ipchanger]

Thanks for the information. How do I go about fixing the DNS? Is that done in cPanel or GoDaddy where the domain is hosted?

[cPanelDavidG]

Thanks for the information. How do I go about fixing the DNS? Is that done in cPanel or GoDaddy where the domain is hosted?

If you have the nameserver of the domain set to use the cPanel/WHM server's nameservers, then the change would be done on the cPanel/WHM server.

Otherwise, the change would be with Godaddy.

[cPanelDavidG]

Thanks for the information. How do I go about fixing the DNS? Is that done in cPanel or GoDaddy where the domain is hosted?

If you have root (server administrator) access to the server, feel welcome to contact our technical analysts for further assistance: http://tickets.cPanel.net/submit

[InstaCarma_Tech]

It is accessible for me both ways at the moment.
Are you still facing the issue?