Mac User - Jailed Shell Access Trouble

[Selena]

I have a Mac customer who can't access his account via SSH (Jailshelled). He has tried Telnet Launcher and Apple's terminal. He keeps getting permission denied messages.

He's tried using:

username@IP and username@domain.com.

Any help would be appreciated on how to log in via Mac.

Thank you.

[InstaCarma_Tech]

There could be various reasons for this. For a start, get his global IP and check whether it is allowed for SSH access in the server.
And also check the firewall for any blocks.

[Selena]

Thanks. Where do I check if the IP is allowed for SSH? I didn't have to configure IPs on the older server for SSH use.