mail troubleshooting

[Winstonnnn]

Hi,

I have been receiving a lot of mail problems lately, and wondered if any of you here could help me develope a set criteria to checking if al ok on the server.

First I check in /etc/localdomains and /etc/valiases
The I have a look in /etc/userdomains to make sure they are mapped correclty.

Please can someone give me some more commands and guide to sorting out a mail problem

Ie if exim -bt reports delivery is ok and I've checked the above, what else do I need to check.

How to check quotas in shell in human readable format.

An easy and quick way in shell to determine if a domain or email account is over quota.

Any more commands or suggestions you may will be much appreciated.

Basically I'm looking for a step by step guide with commands that will solve all my mail issues, so I can confidently tell the client, there is nothing wrong on the server, and your mail is being delivered etc.

Thank you in advance. Winston.

[jacks]

Originally Posted by Winstonnnn

Basically I'm looking for a step by step guide with commands that will solve all my mail issues, so I can confidently tell the client, there is nothing wrong on the server, and your mail is being delivered etc.

Don't we all need that step-by-step guide to make our life easier. well; There are many commands related to email troubleshooting, but you need to know the problem first to issue/use the right command.

[Winstonnnn]

Yes, would love that

I'm asking for advice as since updates of 3 weeks ago, mail is an ongoing issue.

I would like to know how you or any other knowledgavle person begins fault find.

If you could lay out some steps, and commands I would appreciate it greatly.

Ie, where do you look first, and if thats ok, where to now.

I normally start with exim -bt user@domain.com

Then go to /etc/localdomains and then /etc/valiases and then /etc/vailiases/domain.com

etc etc.

Please help as I need to resolv things quicker.

[jacks]

sorry, pal. i am not a sys admin and i think you need professional help.

[chirpy]

The first place to start is always /var/log/exim_mainlog (on Linux systems) and to identify and locate the errors pertaining to the problem you are investigating. Investigation follows from there. Helpful scripts to run as a matter of course:

/scripts/updateuserdomains
/scripts/mailperm


And always check that the DNS servers in /etc/resolv.conf are actually resolving properly.

[Winstonnnn]

Hi Chirpy,

I think I need more help.

I have run those scripts and they have not helped.

I updated Cpanel still on 10.2 stable

I have eximup --force

Checking everything in localdomains and valiases etc all correct.

Checked resolv.conf - all is sane also.

exim_mainlog reports a boxtrapper error for most non-functioning addies.

error is either local delivery failed
--or
2005-09-15 13:32:30 1EFrya-0003r1-Fq ** user@domain.com R=boxtraper_autowhitelist T=boxtrapper_autowhitelist: Child process of boxtrapper_autowhitelist transport returned 255 (could mean shell command ended by signal 127 (Unknown signal 127)) from command: /usr/local/cpanel/bin/boxtrapper


2005-09-15 13:32:30 1EFrya-0003r1-Fq <user@domain.com>: boxtrapper_autowhitelist transport output: Time::HiRes object version 1.65 does not match $Time::HiRes::XS_VERSION 1.73.


Does n e one have n e suggestions...I'm at a loss

[Winstonnnn]

anyone..........??????

[chirpy]

The boxtrapper errors have been discussed at some length on the forums. Try a search for Time::HiRes