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Thread: my IP address is banned from cpanel...

  1. #1
    Registered User
    Join Date
    Jan 2010
    Posts
    4

    Default my IP address is banned from cpanel...

    I tried to access a password protected directory with the incorrect login info a few too many times. Now i'm banned and can't login to cpanel or see my site.

    How long with it take to reset itself?
    Will it reset itself?
    What should i do?

  2. #2
    Registered Member
    Join Date
    Oct 2006
    Location
    Penang, Malaysia
    Posts
    56

    Default

    Normally it will block for 1 hour, you may contact your host to release the IP and you may login again.

  3. #3
    Registered User
    Join Date
    Apr 2010
    Posts
    1

    Default

    Quote Originally Posted by mickbeng View Post
    Normally it will block for 1 hour, you may contact your host to release the IP and you may login again.
    Same problem.
    Last edited by Alexey_B; 05-07-2010 at 02:25 AM.

  4. #4
    cPanel Staff cPanelJared's Avatar
    Join Date
    Feb 2010
    Location
    Houston, TX
    Posts
    1,790
    cPanel/WHM Access Level

    Root Administrator

    Default

    If you have root access to the server and can log in via SSH, you can remove the entry from the cPHulkd MySQL database. There are several threads in the forums that explain how to do this. One example is the following:

    http://forums.cpanel.net/f5/help-i-h...em-112341.html

    If you do not have root access to the server, or cannot log in via SSH, you will need to contact your host and ask to have this done for you.
    For hands-on assistance, please reference our new support information page: Where should I go for support?
    cPResources: Support Options - Submit a ticket here - Additional Support Options - Forums Search - Mailing Lists(Alt) - Documentation - Find cPanel hosting


    -- Jared Ryan, Technical Analyst, cPanel Technical Support

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