Newbie help please

[thegent]

i have got the WHM manual but it does not give any real help
troubleshooting is not an issue in it
i cannot create an account

first it says unable to create user
then it says group already created

i'm lost
i cant find any docs to tell me what is wrong

[rpmws]

i have got the WHM manual but it does not give any real help
troubleshooting is not an issue in it
i cannot create an account

first it says unable to create user
then it says group already created

i'm lost
i cant find any docs to tell me what is wrong

errors mean something ..sometimes,.. they give you a real clue

[thegent]

yes very true but it does not say why it cant add the user, it gives no clue on how to sort it out

[rpmws]

yes very true but it does not say why it cant add the user, it gives no clue on how to sort it out

maybe user name is taken? invalid user name?

[thegent]

that is not much help thankyou

[AndyReed]

that is not much help thankyou

Check /etc/passwd and /etc/group and see if the username/group are taken. You also need to check the /etc/httpd/conf/httpd.conf file. If you can't figure this out on your own, you can seek professional help either from your host or a third-party.

[thegent]

where do i find that in WHM?

[tweakservers]

you need to ssh via root into your server in order to able to check out the file for the entries