PHP Form Mail script does not send mail

[fr0gman]

I am sure that the problem here is a setting in WHM related to security, but dang if I know what to change.

I am trying to run a simple form that emails the resulting user input to my email. I have tried 2 seemingly simple to setup forms and neither get mail to me. They both execute correctly and I am sent to the success page, but no mail hits the box... any ideas?

UPDATE:

I can get it to send to addresses within the same domain but not external addresses.

[cPanelDavidG]

I am sure that the problem here is a setting in WHM related to security, but dang if I know what to change.

I am trying to run a simple form that emails the resulting user input to my email. I have tried 2 seemingly simple to setup forms and neither get mail to me. They both execute correctly and I am sent to the success page, but no mail hits the box... any ideas?

UPDATE:

I can get it to send to addresses within the same domain but not external addresses.

First thing I think of in a situation like this is if user nobody is able to send mail (a WHM setting) and if the script is running as user nobody (default, but would run as user if running SuExec/PhpSuExec/SuPHP).

[tangowebs]

I dont have enabled nobody to send email and I have php4, phpsuexec enabled... emails are not being sent.
Any idea?

[cPanelDavidG]

I dont have enabled nobody to send email and I have php4, phpsuexec enabled... emails are not being sent.
Any idea?

Are you using the PHP mail() function to send the mail or some other mechanism? Perhaps check if the script is generating an error_log file (typically located in the same directory as the .php or .php4 file) that you can analyze to determine the cause of the issue.

[tangowebs]

This is the form:

<?  

/******************************************************
**
**   Flash Mx PHP Mailer
**
** By - David Khundiashvili
*******************************************************/

/******************************************************* 

Enter your site details below!

*******************************************************/

// Enter your contact email address here
$adminaddress = "info@xxxxxxx"; 

// Enter the address of your website here include http://www. 
$siteaddress ="http://www.xxxxxx"; 

// Enter your company name or site name here 
$sitename = "xxxxx"; 

/*******************************************************

No need to change anything below ... 

*******************************************************/

$date = date("d/m/Y H:i:s");

if ($REMOTE_ADDR == "") server_IP = "no ip";
else $ip = getHostByAddr($REMOTE_ADDR);


if ($action != ""): 
mail("$adminaddress","Formulario xxx", 
"Alguien visitó $sitename  y te ha dejado la siguiente información\n
Nombre: $fname 
Apellido: $lname
Email: $email
Teléfono: $telno\n
Mensaje:
------------------------------
$comments

Información de conexión :
------------------------------
Using: $HTTP_USER_AGENT
Hostname: $ip
IP address: $REMOTE_ADDR
Date/Time:  $date","FROM:$adminaddress"); 

mail("$email","Gracias por visitar $sitename", 
"Hola $fname,\n
Gracias por dejar su mensaje en $sitename!\n
Saludos,
$sitename
$siteaddress","FROM:$adminaddress"); 

$sendresult = "¡Gracias!";
$send_answer = "answer=";
$send_answer .= rawurlencode($sendresult);
echo "$send_answer";

endif;

?>

[cPanelDavidG]

This is the form:

<?  

/******************************************************
**
**   Flash Mx PHP Mailer
**
** By - David Khundiashvili
*******************************************************/

/******************************************************* 

Enter your site details below!

*******************************************************/

// Enter your contact email address here
$adminaddress = "info@xxxxxxx"; 

// Enter the address of your website here include http://www. 
$siteaddress ="http://www.xxxxxx"; 

// Enter your company name or site name here 
$sitename = "xxxxx"; 

/*******************************************************

No need to change anything below ... 

*******************************************************/

$date = date("d/m/Y H:i:s");

if ($REMOTE_ADDR == "") server_IP = "no ip";
else $ip = getHostByAddr($REMOTE_ADDR);


if ($action != ""): 
mail("$adminaddress","Formulario xxx", 
"Alguien visitó $sitename  y te ha dejado la siguiente información\n
Nombre: $fname 
Apellido: $lname
Email: $email
Teléfono: $telno\n
Mensaje:
------------------------------
$comments

Información de conexión :
------------------------------
Using: $HTTP_USER_AGENT
Hostname: $ip
IP address: $REMOTE_ADDR
Date/Time:  $date","FROM:$adminaddress"); 

mail("$email","Gracias por visitar $sitename", 
"Hola $fname,\n
Gracias por dejar su mensaje en $sitename!\n
Saludos,
$sitename
$siteaddress","FROM:$adminaddress"); 

$sendresult = "¡Gracias!";
$send_answer = "answer=";
$send_answer .= rawurlencode($sendresult);
echo "$send_answer";

endif;

?>

You're using mail(), one thing you may want to do is check the Exim logs to see if the messages are making their way into the mail server.

[tangowebs]

do you know how can I change this to php mail? or how can I verify if they are working?
Exim is working on server...but those php mails no---

[cPanelDavidG]

do you know how can I change this to php mail?

Can you clarify what you mean by that? You are already using the PHP mail() function. PHP does not have an internal SMTP server, on a cPanel/WHM user, mail traverses through Exim.

[cPanelDavidG]

do you know how can I change this to php mail? or how can I verify if they are working?
Exim is working on server...but those php mails no---

Try viewing the mail queue (WHM -> Email -> Mail Queue Manager) or checking the Exim logs:

/var/log/exim_mainlog <- Message Delivery (and Receiving)
/var/log/exim_rejectlog <- Rejections based on ACLs/Policies
/var/log/exim_paniclog <- Stores all entries Exim doesn't know how to handle.

Substitute _ for / if you are on a FreeBSD system.

[tangowebs]

If I say to change the script will it work? I dont know if its a script problem or server configuration.
Mails are working fine, but those php scripts are not being delivered.

[cPanelDavidG]

If I say to change the script will it work? I dont know if its a script problem or server configuration.
Mails are working fine, but those php scripts are not being delivered.

The purpose of checking the exim logs is to see if the mail generated by PHP is making it to the mail server. Did you check the logs? Is the message there?

If yes, then re-coding the script is likely unnecessary, it is a mail server issue.

If no, re-code the script as needed.

[kmpanilla]

I was seeing this same type of issue. Recompiling php5 as CGI instead of DSO fixed it...for now.