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  1. #1
    Registered User
    Join Date
    Nov 2010
    Posts
    4

    Default (please help)Can't Delete files

    i installed joomla in my domain but after 1 day i decided to delete it so when i deleted all the files all the files has been deleted except four folders

    Administrator
    Module
    Plugin
    component

    Whenever i delete them in file manger the file go off but when i come back in file manger again i see those folder there i tried to delete them using ftp but i cant it say permission denied.Please help me im trying to solve it for atleast 16 hour but i cant im new so tell me step by step

  2. #2
    cPanel Product Evangelist Infopro's Avatar
    Join Date
    May 2003
    Location
    Pennsylvania
    Posts
    7,892
    cPanel/Enkompass Access Level

    Root Administrator

    Lightbulb Re: (please help)Can't Delete files

    You'll need to contact your host and have them remove those directories.

  3. #3
    Registered User
    Join Date
    Mar 2012
    Posts
    1
    cPanel/Enkompass Access Level

    Website Owner

    Default Re: (please help)Can't Delete files

    Quote Originally Posted by Infopro View Post
    You'll need to contact your host and have them remove those directories.
    If I did'nt want to contact them, how to do that then.

  4. #4
    cPanel Staff cPanelJared's Avatar
    Join Date
    Feb 2010
    Location
    Houston, TX
    Posts
    1,066

    Default Re: (please help)Can't Delete files

    Only your host has full access to all files and directories on the server. If you see a "permission denied" message, then that means that your user does not own or have permissions to access the files or directories, and only your host will be able to help you.
    For hands-on assistance, please reference our new support information page: Where should I go for support?
    cPResources: Support Options - Submit a ticket here - Additional Support Options - Forums Search - Mailing Lists(Alt) - Documentation


    -- Jared Ryan, Technical Analyst, cPanel Technical Support

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