Your hosting provider should not send you here as this is a community forum for cPanel licence holders to help each other and is not a 'company cPanel' support forum as such. Your hosting provider should come here and ask questions on your behalf or they should raise a support ticket request with the company cPanel. Most cPanel issues are not able to be fixed by you the 'hosting client cPanel GUI user'. Please inform them of this response.
Thank you.
By the way the latest cPanel version is 10.8.1 so your hosting provider is way behind and should upgrade his installations which might fix the issues you are having anyway.
