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  1. #1
    Member
    Join Date
    Aug 2007
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    Default TroubleShooting E-mail delivery

    For some reason all my e-mails from my server are not getting to bell south e-mail addresses.

    Users are not getting any returned e-mails..

    Where can I look on my side to help determine if I am blocked(Checked many rbls not listed) in the server logs.

    I have also e-mailed and completed postmaster form with bellsouth to no avail.

  2. #2
    Member
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    May 2008
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    1,203

    Default

    You will have to check the error logs for the exact error message regarding your issue. You can get the error logs from the below mentioned location:

    /var/log/exim_mainlog.

  3. #3
    cPanel Quality Assurance Analyst cPanelDon's Avatar
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    Default

    Quote Originally Posted by l00ph0le View Post
    For some reason all my e-mails from my server are not getting to bell south e-mail addresses.

    Users are not getting any returned e-mails..

    Where can I look on my side to help determine if I am blocked(Checked many rbls not listed) in the server logs.

    I have also e-mailed and completed postmaster form with bellsouth to no avail.
    Quote Originally Posted by thewebhosting View Post
    You will have to check the error logs for the exact error message regarding your issue. You can get the error logs from the below mentioned location:
    /var/log/exim_mainlog.
    As suggested by thewebhosting the best place to look to confirm if e-mails were received by the remote system is to check the Exim logs:
    Code:
    /var/log/exim_mainlog
    Second to that, I would consider enabling more verbose Exim logging.
    1.) Access the following menu path:
    WHM: Main >> Service Configuration >> Exim Configuration Editor >> Advanced Editor
    2.) In the first text box, set the following:
    Code:
    log_selector = +all -ident_timeout -pid
    3.) Scroll to the bottom of the page then click Save; Exim will be automatically restarted.

    Whlie Exim is logging more verbosely, send one or more test messages while monitoring the Exim main log using the following command via root SSH access:
    Code:
    # tail -fvn0 /var/log/exim_mainlog

  4. #4
    Member
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    Jul 2002
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    350

    Exclamation

    Hello Don :

    Is it ok if we use both these options in verbose Exim logging ?


    log_selector = +all -ident_timeout -pid

    log_selector = +arguments +subject +received_recipients

    or are both of them the same thing ?

  5. #5
    cPanel Quality Assurance Analyst cPanelDon's Avatar
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    Quote Originally Posted by furquan View Post
    Is it ok if we use both these options in verbose Exim logging ?
    Code:
    log_selector = +all -ident_timeout -pid
    
    log_selector = +arguments +subject +received_recipients
    or are both of them the same thing ?
    According to the Exim documentation using "+all" will include the options arguments, subject, received_recipients, (and several others). For a more verbose listing of possible options to use with the Exim directive "log_selector" please refer to the following section in the official Exim documentation: Specification of the Exim Mail Transfer Agent: 49. Log files - 49.15. Reducing or increasing what is logged

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