User accounts

[Lestat]

I have created a new account for a domain.
Everything seems to work but ftp access is not to the right directory or something.

www.pitstopgaming.com is pointing to wrong folder. I can ftp in and I see the directories below:

/mail
/public_ftp
/public_html
/tmp
/www

I uploaded new files to the public_html and I have tried to bring up the document I have placed in folder and doesn't show up. Apparently it seems to pointing else where.

I am running Fedora Core 2

WHM 9.4.0 cPanel 9.4.1-R64
Fedora - WHM X v3.1.0

Using a 15 day trial and plan on purchasing once I get these issues resolved.
Someone please help!!!


It seems to be pointing to "/usr/local/apache/htdocs/" instead of the /home/user/

[icanectc]

This is most likely due to A records in WHM not being configured correctly. When you created the account in WHM did it produce any errors?? This sometimes happens when the entries are in httpd.conf file however the user doesn't exist in WHM.

If you can please print the output generated by WHM when the account is initially created.

Also make sure the A records a C name files are all created correctly in the DNS tool, inside WHM.

[Lestat]

OK I have removed the account and recreated:


WWWAcct 8.0 by J. Nick Koston

WARNING: using a custom IP overrides the setting!
+===================================+
| New Account Info |
+===================================+
| Domain: pitstopgaming.com
| Ip: 64.247.18.xxx (y)
| HasCgi: y
| UserName: user
| PassWord: pass
| CpanelMod: x
| HomeRoot: /home
| Quota: unlimited Meg
| NameServer1: ns1.pitstopgaming.com
| NameServer2: ns2.pitstopgaming.com
| NameServer3:
| NameServer4:
| Contact Email: me@pitstopgaming.com
+===================================+
User user added
Changing password for user
Password for user has been changed
Keeping Shell Access (y)
Copying skel files from /root/cpanel3-skel/ to /home/pitstopg/
Using redhat 7.1/mdk 8.0
Using new quota support
(uid 320 0 0 ):
Filesystem blocks soft hard inodes soft hard
/dev/hda8 64 0 0 16 0 0
/dev/hda3 0 0 0 0 0 0
/dev/hda2 0 0 0 1 0 0
Name Virtual Host already exists
Added Entries to httpd.conf (ip)
Adding Proftpd conf entry
Bind reloading on home using rndc
Added Named File
Using Frontpage 5.x!

Starting install, port: 80.

Creating web http://www.pitstopgaming.com.
Chowning Content in service /.
Install completed.

Starting chown, port: 80, web: "/".

DocumentRoot: "/home/user/public_html"
Setting Password
Frontpage passthough auth enabled!
Restarting apache
Restarting proftpd
Ftp Password Files synced
Vhost Passwords synced
send to CONTACTEMAIL (3) [3]
wwwacct creation finished
Reseller privs added!
Account Creation Complete!!!

[icanectc]

Yes this is your problem.. A good way to diagnose problems with websites is a website dnsreport.com and dnsstuff.com very resourceful.


Your nameservers are missing at the parent level, meaning your server level. So check the A records under DNS Tools of WHM and make sure they are listed. If they are not make sure you run the Resolve Config, and the Nameserver Setup options of WHM... Then recreate the account in WHM and problems should be fixed.


To setup your resolve we use

Primary -> 127.0.0.1
Secondary -> IP of your NS1
Tetritary -> IP of your NS2.

[icanectc]

Okay for some reason DNS is trying to hit nameservers called

a.ns.pitstopgaming.com.
b.ns.pitstopgaming.com.

NOT
NameServer1: ns1.pitstopgaming.com
NameServer2: ns2.pitstopgaming.com

[Lestat]

http://www.rabidservers.com/downloads/records.jpg

[Lestat]

How do I fix that????? must have posted same time ... I will try the above...

[icanectc]

Whos your datacenter (Dc?)

[icanectc]

Never heard of them but no matter...

the domain pitstopgaming.com
has the Nameservers as the following:

Name Server: NS2.000CHEAPDOMAINS.COM
Name Server: FORWARD.000CHEAPDOMAINS.COM


Have you requested the nameservers be changed? at the registerar level?

[Lestat]

Hmmmm I have told my client to point his domain to the ns1 server. Not sure why it is not. I guess that is a big problem. Argh!
Ok I have done the above I think.
I deleted account and created again

WWWAcct 8.0 by J. Nick Koston

WARNING: using a custom IP overrides the setting!
+===================================+
| New Account Info |
+===================================+
| Domain: pitstopgaming.com
| Ip: 64.247.18.xxx (y)
| HasCgi: y
| UserName: user
| PassWord: pass
| CpanelMod: x
| HomeRoot: /home
| Quota: unlimited Meg
| NameServer1: ns1.pitstopgaming.com
| NameServer2: ns2.pitstopgaming.com
| NameServer3:
| NameServer4:
| Contact Email: me@pitstopgaming.com
+===================================+
User user added
Changing password for user
Password for user has been changed
Keeping Shell Access (y)
Copying skel files from /root/cpanel3-skel/ to /home/user/
Using redhat 7.1/mdk 8.0
Using new quota support
(uid 320 0 0 ):
Filesystem blocks soft hard inodes soft hard
/dev/hda8 60 0 0 15 0 0
/dev/hda3 4 0 0 1 0 0
/dev/hda2 0 0 0 1 0 0
Name Virtual Host already exists
Added Entries to httpd.conf (ip)
Adding Proftpd conf entry
Bind reloading on home using rndc
Added Named File
Using Frontpage 5.x!

Starting install, port: 80.

Creating web http://www.pitstopgaming.com.
Chowning Content in service /.
Install completed.

Starting chown, port: 80, web: "/".

DocumentRoot: "/home/user/public_html"
Setting Password
Frontpage passthough auth enabled!
Restarting apache
Restarting proftpd
Ftp Password Files synced
Vhost Passwords synced
send to CONTACTEMAIL (3) [3]
wwwacct creation finished
Reseller privs added!
Account Creation Complete!!!

[Lestat]

Now have to have him point to proper dns servers!! Thanks for the fix for somethng so aboviuos...

[icanectc]

Its still odd that he is getting the cPanel website configured unless his old host is using cpanel and doesn't have his account anymore..

However a good thing to try is hitting it by IP/~hisusername and see if it displays his info like that.

If it does then your side is setup correctly and its his DNS thats not. Let me know if it works by IP/~username

[Lestat]

Yup i just placed the ip I had given to the site and it showed his folder. All seems fine. I think he just forwared the domain to point to ip 64.247.18.xxx instead of editing the dns records.

[icanectc]

Yes thats exactly what he did. Glad to see you got it figured out

Cheers!

[Lestat]

Thanks so kindly sir...