username/password not working after password protect directory via cpanel

[syrinx2112]

Hello,

I am new to cpanel, I switched over from ENSIM...

I have protected /home/myusername/public_html directory using the Password Protect Directory utility in Cpanel.

Before I did that, I created a user and password in the Password Protect Utility...

So what I did was:

1. Create User Name and Password inside the Password Protect Directory utility in Cpanel.
2. I then chose the directory I wanted to protect which is the public_html directory. The reason I want to do this is that we are not ready to go live yet, so we basically don't want visitors viewing the site, yet...
3. After I choose the directory I want to protect which is /public_html in Password Protect Directory utility inside Cpanel - I then SAVE
4. I then open up another browser (FireFox and IE), and I go to the site (by typing www.mysite.com), I am prompted to enter my user name and password. I put in what I stated in bullet 1 above.

But it doesn't let me in. What am I doing wrong?

I have read - and seen the demo to do this and I am confident I am doing everything right.

Maybe I am not suppose to PW protect the /public_html directory???

Any ideas from anybody who has experienced this before?

Thank you in advance...

[Infopro]

You could try making sure of no typos, and be sure you ticked the correct directory of course. You absolutely can pass protect public_html.

If you are not the owner of the server you might try contacting your host for a closer look as to whats wrong.

[syrinx2112]

Hello Infopro,

I have tried this like 20 times. I made sure I am not committing the infamous typos. So I created a user called 'test' and a password called 'todaytest' and no luck on that.

Because of the reponse I got from the Cpanel, telling me that permissions have been set for "/public_html", from this, I know I am clicking on the correct directory...

I am being prompted to put in a user name and password when I go to the site via my browser www.mysite.com and I use 'test' for my username, and 'todaytest' for my password, but it just keeps prompting me for a user and password after I submit what I entered.

NOTE: I do have another directory called "/public_html/mydir" that I pw protected (created using the Cpanel password protect utility). And when I go to www.mysite.com/mydir I am prompted and that user name and password that I created for the mydir folder works just fine.

I am not sure what to do from here. All the help is soooo appreciated...

[aegis]

I have the same issue and it only seems to affect public_html, not sub folders.

In the apache error log I get ...

[Tue Jun 10 18:08:54 2008] [error] [client 82.71.nn.nn] (13)Permission denied: Could not open password file: /home/userid/.htpasswds/public_html/passwd
[Tue Jun 10 18:08:54 2008] [error] [client 82.71.nn.nn] user test not found: /
[Tue Jun 10 18:08:54 2008] [error] [client 82.71.nn.nn] (13)Permission denied: Could not open password file: /home/userid/.htpasswds/public_html/passwd
[Tue Jun 10 18:08:54 2008] [error] [client 82.71.nn.nn] user test not found: /401.shtml

I'm running under suPHP. Maybe that is the issue?

[ChrisRHS]

Its looking for your password file to be located here:

/home/userid/.htpasswds/public_html/passwd

Is it?

[aegis]

Its looking for your password file to be located here:

/home/userid/.htpasswds/public_html/passwd

Is it?

It is.

I've raised a bug report - http://bugzilla.cpanel.net/show_bug.cgi?id=6965

[cpanelnick]

Looks like a local permissions issue. You should probably open a ticket.

[aegis]

What's the passwd file permission supposed to be?

[cPanelDavidL]

What's the passwd file permission supposed to be?

The main happening here is the following

/home/user/.htpasswds < - this directory must be of ownerships user:nobody