whm/cpanel go down or blank

[mehrdad abed]

Hi

Recently I’ve encountered some problems on whm/cpanel pages, they suddenly go down or change to unavailable or blank pages, what could be the reason of that? I almost always use remote php functions to manage my whm. May it be the cause?

I also have two other questions:

1- Where are the log files of whm and cpanel of each user? So I can trace the problem there.

2 - How could I restart the cpanel/whm service completely without system restarting? In my case the problem would not be resolved unless I restart the server, so I like to know if there is another way without restarting the server.

Thanks.

[vijeesh]

You can find out the logs for cpanel at /usr/local/cpanel/logs. Your problem may be due the cpanel service down. You can restart it via ssh into the server ,and /etc/init.d/cpanel restart

[mehrdad abed]

I did, but it doesn’t fix the problem, are there any related services that I should restart ?

[dwolf77]

When I was a reseller my provider had simalar issues when cpu load was too high you may want to look there.

In the case of the server i was on it was a huge mailman list getting processed by exim.

[Murtaza_t]

None of us would be able to help you unless we know what do you have in your /usr/local/cpanel/logs/error_logs

You can just run tail -f /usr/local/cpanel/logs/error_logs and then try accessing cpanel. Paste the logs here.

[ShockHosts]

I'd restart the server, if it doesn't work check your loads and memory usage, it may be something to do with that.

[mehrdad abed]

as i checked the log, the error is :

Internal Error: "" Normal Connection Timeout (Probably closed browser on a HTTP/1.1 session) at cpsrvd.pl line 1572.
Content-type: text/html


what do you think ?

[IRCBrasil]

as i checked the log, the error is :

Internal Error: "" Normal Connection Timeout (Probably closed browser on a HTTP/1.1 session) at cpsrvd.pl line 1572.
Content-type: text/html


what do you think ?

same problem here. someone?