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  1. #1
    Registered User
    Join Date
    Jul 2009
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    2

    Default WHM/Cpanel rejects new account's user/pass

    I've created two accounts from the root login for WHM, but when I attempt to log into cpanel/WHM with the new user's account (using https//<ip>:2087), the pop up window rejects the user/pass, and prompts for another user/pass. I have logged into the shell using ssh with the same exact user credentials, but I can't get into cpanel. What on earth is rejecting the user/pass credentials for the new accounts? What logs should I be looking at? Pam?

  2. #2
    Technical Product Specialist cPanelDavidG's Avatar
    Join Date
    Nov 2006
    Location
    Houston, TX
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    10,718
    cPanel/Enkompass Access Level

    Root Administrator

    Default

    Quote Originally Posted by bfassett View Post
    I've created two accounts from the root login for WHM, but when I attempt to log into cpanel/WHM with the new user's account (using https//<ip>:2087), the pop up window rejects the user/pass, and prompts for another user/pass. I have logged into the shell using ssh with the same exact user credentials, but I can't get into cpanel. What on earth is rejecting the user/pass credentials for the new accounts? What logs should I be looking at? Pam?
    If you create cPanel accounts, they will only be able to login to cPanel, not WHM.

    You should login to the cPanel accounts using https://SERVER:2083

  3. #3
    Member
    Join Date
    Apr 2009
    Posts
    230

    Default

    WHM is available ONLY to the main account holder/reseller in order to create and manage the other accounts.
    All other subsequent accounts will only have cPanel to manage the individual accounts and it can be accessed as David mentioned above, using the same SSH credentials.

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