WHM/Cpanel Statistics not working

[Marinko]

Hello,
first of all I wish you all good things in new 2010 year! Secondly I apologise if this is a wrong sub/forum or if my issue is all ready discussed somewhere else on this forum.

I have a dedicated server and licenced WHM/Cpanel on it:
cPanel 11.25.0-R42399 - WHM 11.25.0 - X 3.9
CENTOS 5.2 i686 standard on myserver
Dont know do you need any more info :/

The problem is that all of the statistics have stopped working January 01 2010 (what an odd date to stop working ).
I mean, Awstats, bandwidthcounting..everything in Cpanel and in WHM.
This is a big problem for me because i cant monitor bandwidth on my websites.

Does any one have any idea what might be a problem. I am not a pro linux user. I mean I know how to run some basic commands via shell and thats it. For something more I have to serach via net and bother other people.

Big thanks!!

[InstaCarma_Tech]

Did you try running /scripts/runweblogs?

If not then run that as root and check if the issue persists.

[Mini]

Hi,

I appear to have a similiar problem.

My stats did run for a particular domain in last few days... but I'm wondering on how to make it run manually for a particular account (ie. when I want to check up on a particular domain).

I've tried some scripts in the /scripts directory (runstatsonce, runlogsnow, runweblogs) with no avail.

I've also tried in "Statistics Software Configuration" in WHM "Process Specific User's Statistics", again with no avail.

I'm using awstats.

Thanks

[Marinko]

@InstaCarma_Tech
I did now, but it didn`t help

I just cant get this working.
Does Cpanel gives any kind of support? I mean we pay for it every month...


Regards,
Marinko

[Marinko]

More detailed information.
My Analog and Webalizer are disabled since I have my server with WMH/cpanel. I like using only awstats.

Bandwidth counting and Awstats have been working till some early hours in January 01 2010.
Here are some screenshots.

Awstats (in cpanel)
Imagesforme - Upload i hosting slika i fotografija
As you can see the stats has stoped working January 01

Bandwidth (in cpanel)
Imagesforme - Upload i hosting slika i fotografija
It shows nothing...

Bandwidth in whm ( Main >> Account Information >> View Bandwidth Usage)
Imagesforme - Upload i hosting slika i fotografija
It has mesured bandwith only for couple of hours in January 01, while stats were still working

Updating statistics manually from WHM does not work:
Imagesforme - Upload i hosting slika i fotografija

This is a global problem on entire server (for every hosting account) and i have no idea how to resolve it.
I have been searching here, and found some similar problems but nothing like mine.
My guess would be that somewhere in January 01 there was an automatic cpanel/whm update and for the first time that update has manage to mess "something" on the server.

Regards,
Marinko

[Infopro]

@InstaCarma_Tech
I did now, but it didn`t help

I just cant get this working.
Does Cpanel gives any kind of support? I mean we pay for it every month...


Regards,
Marinko

Some of the best support you'll find anywhere, IMHO.


Additional Support Options - cPanel Inc.

[cPanelDon]

@InstaCarma_Tech
I did now, but it didn`t help

I just cant get this working.
Does Cpanel gives any kind of support? I mean we pay for it every month...

Regards,
Marinko

You're welcome to submit a support request for us to take a look at the issue; we can assist with investigating and troubleshooting the specific difficulty being experienced. When available, please PM me your new ticket ID number.

[Marinko]

Hello mr. CpanelDon
Ticket id is: 554322 .


Thank you and sorry for bothering :/

BR,
Marinko