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Thread: Your license could not be activated because

  1. #1
    Registered User
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    Aug 2012
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    Root Administrator

    Unhappy Your license could not be activated because

    Your license could not be activated because:
    Cannot Read License File

    1)First, go to License Verification - cPanel Inc. and enter the public IP address of this server to make sure it is licensed.

    2) If licensed, try running /usr/local/cpanel/cpkeyclt from the command line as root.

    3) You'll also need to make sure that port 80 is open to contact our license server and that your server's hostname is a FQDN.



    When i access to License Verification - cPanel Inc. It shows this:

    Your license could not be activated because-iollzqyhmqasv.png

    And in the client:

    Your license could not be activated because-iba0sp9gprz57g.png

    DNS:
    Your license could not be activated because-ibpxu9etfm6cb9.png

  2. #2
    cPanel Staff cPanelJared's Avatar
    Join Date
    Feb 2010
    Location
    Houston, TX
    Posts
    1,462
    cPanel/WHM Access Level

    Root Administrator

    Default Re: Your license could not be activated because

    The message that you took a screenshot of tells you the exact problem:

    Code:
    The exact message was: The hostname must be a Fully Qualified Domain Name! (5.175.130.20)!
    Your server's hostname is 5.175.130.20, which is apparently the server's main IP address. That is not a valid hostname.

    (Incidentally, it is usually easier to copy and paste text in a terminal program, instead of taking a screenshot. PuTTY automatically copies text to the clipboard if you just drag the cursor to select some text.)

    A valid hostname has three parts: host, domain, top-level domain. Here is an example fictitious hostname:

    myserver.mybigdomain.com

    In my example:

    • myserver = host
    • mybigdomain = domain
    • com = top-level domain (or TLD or tld)


    The hostname cannot be just a domain name, so mybigdomain.com would not be a valid hostname. Also, the hostname cannot start with www, so /www.mybigdomain.com would not be valid.

    What most administrators do is take the main domain they will use for hosting, and add a unique identifier in front of it. Many use host or server, but you can use anything you want, as long as it is not www.

    You need to change the hostname on your server. Once you have given the server a valid fully-qualified hostname as I have just described, run /usr/local/cpanel/cpkeyclt again to activate the license.
    For hands-on assistance, please reference our new support information page: Where should I go for support?
    cPResources: Support Options - Submit a ticket here - Additional Support Options - Forums Search - Mailing Lists(Alt) - Documentation - Find cPanel hosting


    -- Jared Ryan, Technical Analyst, cPanel Technical Support

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