Problem with FTP - doesnt access with correct data

[tangowebs]

Hi, we have an account that cannot access ftp using same information that works for whm / cpanel.
The error says:
530 Login authentication failed
Error: No se pudo conectar al servidor

Do you know what can be wrong?

[kernow]

Probably a simple typo error ? someones typing o instead of 0 perhaps? try changing the password and login again.

[cPanelDavidG]

Hi, we have an account that cannot access ftp using same information that works for whm / cpanel.
The error says:
530 Login authentication failed
Error: No se pudo conectar al servidor

Do you know what can be wrong?

Are you using the username user or user@example.com where user is your username and example.com is your domain? On some servers, you must use user@example.com.