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  1. #1
    Member
    Join Date
    Aug 2011
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    8

    Default I can not access the manager option in whm

    Hello!
    Do not know how but I can not access the manager option in whm in the games I have created. Worked before and now the screen stays blank and does nothing.
    Someone help me proffers?
    Thanks!

  2. #2
    cPanel Product Evangelist Infopro's Avatar
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    Root Administrator

    Default Re: I can not access the manager option in whm

    Are you logged in as root?
    Fav cPlinks this week: Blog - cPanel & WHM 11.32 we love it! | cPanel University study for it! | Attracta is coming! we want this!

  3. #3
    Member
    Join Date
    Aug 2011
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    8

    Default Re: I can not access the manager option in whm

    Yes XD!
    I logged in as root!

  4. #4
    Member
    Join Date
    Dec 2009
    Posts
    85

    Default Re: I can not access the manager option in whm

    Same problem here.Please help.

  5. #5
    cPanel Staff
    Join Date
    Dec 2001
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    Houston, TX
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    1,881

    Default Re: I can not access the manager option in whm

    I pushed out a new release this morning (0.7.6-0.0.1) that should fix this for those of yoiu seeing it. Some debugging code apparently causes this for some browsers on some servers, taking it out entirely should make it work for everyone. You should be able to force an update with `/var/cpanel/cpgsd.pl update` if you don't want to wait for upcp to update it. Send me tickets if you are having trouble with it still.
    Need to put in a support ticket for cPGS ? Click on the url below and follow the bottom most link "Submit a Support Request without Logging In"
    https://tickets.cpanel.net/submit/index.cgi?support=1

  6. #6
    cPanel Staff
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    Dec 2001
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    1,881

    Default Re: I can not access the manager option in whm

    Just noting the current latest version is 0.7.6-0.0.4 . Remote servers may need to be updated manually using the `/var/cpanel/cpgsd.pl update` command as root via SSH that I mentioned before. That also works for the frontend server as well.
    Need to put in a support ticket for cPGS ? Click on the url below and follow the bottom most link "Submit a Support Request without Logging In"
    https://tickets.cpanel.net/submit/index.cgi?support=1

  7. #7
    Member
    Join Date
    Aug 2011
    Posts
    8

    Default Re: I can not access the manager option in whm

    I have proven "/ var / cpanel / cpgsd.pl update" and still no go.

  8. #8
    Registered User
    Join Date
    Aug 2011
    Posts
    1

    Default Re: I can not access the manager option in whm

    I´m the shinchandod´s partner.

    Our problem is that we need to modify the command line and slots in 4 of our 5 servers, but when we click the "Manage" option in WHM, we only see a white page under "cPGS Configuration".

    We have a DODS server, 3 Killing Floor servers and a TF2 Server, and only in the last one (TF2) we can see and modify the options after clicking "Manage".

    Of course, we have logged as root. There is a solution in progress?

    Meanwhile, there is a file where the command line and parameters are saved and we can edit manually to modify the command line?

    Thanks for your attention and great job.

  9. #9
    cPanel Staff
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    1,881

    Default Re: I can not access the manager option in whm

    I replied to your ticket, I'll check it out as soon as you get back to me there with the auth info so I can log in and see what could be causing the problem.
    Need to put in a support ticket for cPGS ? Click on the url below and follow the bottom most link "Submit a Support Request without Logging In"
    https://tickets.cpanel.net/submit/index.cgi?support=1

  10. #10
    Registered User
    Join Date
    Sep 2011
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    1
    cPanel/Enkompass Access Level

    Root Administrator

    Default Re: I can not access the manager option in whm

    I cant access this option in WHM too. I have installed it through "Manage Plugins" option in WHM. And tryed to update it with the command you've given (/var/cpanel/cpgsd.pl update). Im server root.
    Still nothing.
    Thanks in advance.

  11. #11
    cPanel Staff
    Join Date
    Dec 2001
    Location
    Houston, TX
    Posts
    1,881

    Default Re: I can not access the manager option in whm

    Flegma - open a ticket for me and I'll take a look, without an obvious error message I can't realy guess on what's happening here if you have the latest version installed.
    Need to put in a support ticket for cPGS ? Click on the url below and follow the bottom most link "Submit a Support Request without Logging In"
    https://tickets.cpanel.net/submit/index.cgi?support=1

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