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  1. #1
    Member
    Join Date
    Apr 2006
    Posts
    5

    Default Server install crashes server ?

    Alrite peeps

    i have recently install CPGS to my CPanel on my server and went to install a cs source server the frist install went perfectly fine but i had to delete the user account.

    I created a new one and went to reinstall a fresh server but now when it is installing it is geting to something like 26% unpacking files then the server just hangs and ive left it over 2+ hours and still nothin even cpanel doesnt respond so server crash ?

    i have tried installing a team speak and other small file servers less than the 3gb hl2 and go fine without issue. I have also tried redownloading the game files and same issue.

    am at a loss dunno if its a cpanel issue or my server ? just thought id post here first before i contact my host.

    Server

    Dual Core
    1gb ram
    40gb hard drive
    10mb unmetered
    UK based

    any help would be great

    thanks alot

    Chris.

  2. #2
    Member
    Join Date
    Mar 2009
    Posts
    65

    Default

    Hi Chris,

    Did you delete the user account while the game server was online? or did you terminate the process first?

    Please open SSH and type 'top' and give us the details you see.

    Thanks

  3. #3
    cPanel Staff
    Join Date
    Dec 2001
    Location
    Houston, TX
    Posts
    1,846

    Default

    Reapa - Sounds like your server crashed if cPanel and everything else went belly up. If you can still log into the machine via SSH, put in a ticket with me at cPanel (see my sig) and I'll see if I can figure out what's up, otherwise contact your host to get it back online and stuff first.
    Need to put in a support ticket for cPGS ? Click on the url below and follow the bottom most link "Submit a Support Request without Logging In"
    https://tickets.cpanel.net/submit/index.cgi?support=1

  4. #4
    Member
    Join Date
    Apr 2006
    Posts
    5

    Default

    Hi

    thanks for the replies

    i rebooted for the 11th time or so and it got all the way to 96% unpacked then crashed again. Now when it crashed i went and tried to login to SSH that didnt go anywere just hanged.

    I also tried going http://ip.com/cpanel and that also just hanged when this happens i need to go o my hosts site login to my account and do an emergency reboot of the server lol and imagin the amount of bandwidth ive used the last 2 days close to 100gb

    here is the contents of top ran in ssh after a server restart: Attached

    just a little puzzled why it would keep crashing when unpacking / installing ?

    look forward to the replies and thanks so far.

    Chris.
    Attached Files

  5. #5
    cPanel Staff
    Join Date
    Dec 2001
    Location
    Houston, TX
    Posts
    1,846

    Default

    It sounds like the entire server is crashing when it gets under heavy load; experience says the server may have bad ram as nothing will find and push bad ram over the edge faster than file compression which taxes most all the system. Put in a ticket for me and I'll see if I can find out for sure. You may want to have the datacenter run memtest86+ on the server to check if the ram is on the way out.
    Need to put in a support ticket for cPGS ? Click on the url below and follow the bottom most link "Submit a Support Request without Logging In"
    https://tickets.cpanel.net/submit/index.cgi?support=1

  6. #6
    Member
    Join Date
    Apr 2006
    Posts
    5

    Default

    Hi Darren

    i have submitted a support ticket for you to login to the server. As my dc doesnt work support over the weekend i will ask them to run memtest / check the ram on monday if the issue cannot be found by yourself / cpanel staff.

    As i am off out on the beer tonight i will respond to any replies tomorrow.

    Thanks alot

    Chris.

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